At a Glance
- Tasks: Lead resource planning and allocation for innovative projects in a dynamic tech environment.
- Company: Join Infinity Group, an award-winning Microsoft Cloud Solution Partner with a collaborative culture.
- Benefits: Enjoy unlimited holiday, private healthcare, and flexible remote working options.
- Other info: Be part of a supportive team that values creativity and continuous learning.
- Why this job: Make impactful decisions that enhance project delivery and team performance.
- Qualifications: Strong problem-solving skills and experience in resource management.
The predicted salary is between 58500 - 71500 £ per year.
Resourcing Lead (D365)
Remote | Unlimited Holiday | Turn changing demand into clear resourcing decisions that
protect delivery
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK.
We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington.
Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
The Role
The Resourcing Lead ensures the right people are deployed to the right work at the right time across Professional Services and Managed Services.
You will own the day-to-day resourcing process, challenge requests that do not make operational orcommercial sense, and maintain a clear view of demand, capacity and utilisation.
Rather than simplyescalating issues, you will work through the options, recommend the best route forward and resolve problems before they affect customers, delivery or growth.
Working across Project Management, Service Delivery, Sales and practice teams, you will give thebusiness the information and confidence to make faster, better resourcing decisions.
This includessupporting Managed Services escalations, hypercare demand an d competing requirements across Dynamics CE and Business Central delivery
- What you'll be doing
- Resource planning and allocation
- Own the day-to-day resourcing process across Professional Services and Managed Services.
Match demand against available capacity and make operational decisions within agreed parameters.
- Challenge and problem-solving
- Test resource requests against the actual delivery need, including capability, timing, duration and allocation.
Work through competing priorities and recommend a practical way forward rather than simply processing or escalating requests.
- Capacity and commercial visibility
- Maintain a clear forward view of demand, availability, utilisation and chargeability.
Highlight emerging gaps, under-utilisation and capacity pressure early enough for the business to act.
- Booking quality and operational control
- Own resource bookings within Dynamics 365 Project Operations, ensuring the schedule board provides an accurate view of commitments.
Resolve conflicts, incorrect profiles, duplicate bookings and hard-versus-soft booking issues.
- Delivery and service support
- Work closely with Project Managers, Service Delivery Managers and practice leads to resolve day to -day resource issues.
Support Managed Services escalations and 90 -day hyper care requirements while balancing the impact on wider delivery.
- Planning and continuous improvement
- Bring clear information, options and recommendations into resource and capacity planning discussions.
Improve the quality of resourcing data, processes and decision-making across teams.
- The kind of problems you’ll solve
- Two teams need the same specialist at the same time, but both consider their work business-critical.
- A resource request does not align with the skills, timing, duration or level of allocation genuinely required.
- New sales demand is growing faster than available delivery capacity.
- A project is carrying incorrect, duplicated or outdated bookings that distort the forward resource view.
- Managed Services or hypercare demand creates unexpected pressure on project delivery capacity.
- Valuable capability is under-utilised while other teams are requesting external support.
- A delivery risk needs resolving quickly, but the decision involves customer, commercial and operational trade-offs.
- Future demand suggests the business may need to recruit, use contractors or change delivery priorities.
- What sets you apart
- You do not simply process requests. You question whether they make sense and propose a better option when they do not.
- You can work through an unclear resourcing problem, weigh the trade-offs and make a considered recommendation.
- You understand that resource decisions affect customers, revenue, utilisation and team performance, not just schedules.
- You remain calm and organised when priorities change and several teams need answers at once.
- You are comfortable making day-to-day decisions independently while recognising when a wider commercial or strategic call is required.
- You build trust through accurate information, sound judgement and clear communication.
- You pay attention to detail without losing sight of the wider delivery and commercial outcome.
Your impact
- On the business
- You create a reliable view of capacity and demand, helping the business protect utilisation, make better hiring decisions and take on new work with greater confidence.
- On customers
- You reduce the risk of delays, inconsistent handovers and missed commitments by ensuring customer work has the right capability behind it at the right time.
- On team performance
- You give delivery teams clearer priorities, more accurate bookings and faster resolution of resource conflicts.
Project Managers, Service Delivery Managers and senior leaders spend less time chasing information and more time making informed decisions.
- What it’s like here
- Ambitious, but not political
- Collaborative, but with high standards
- People who care about doing things properly — not just getting them out the door
We’ve built a culture where
- Architects have real ownership and influence
- Good ideas win (regardless of role or tenure)
- You’re trusted to solve problems, not micromanaged
What you get
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible/remote working (with access to Tunbridge Wells & Paddington offices)
- Company & team socials, including our annual Illuminate Awards
Resourcing Lead (D365) in London employer: Infinity Group
Infinity Group is an exceptional employer that prioritises employee development and a collaborative work culture, making it an ideal place for IT professionals to thrive. With a focus on innovation and continuous improvement, employees are encouraged to take ownership of their roles while benefiting from structured growth opportunities in a dynamic environment. Located in a vibrant area, the company offers a supportive atmosphere where your contributions directly impact service excellence and client satisfaction.
StudySmarter Expert Advice🤫
We think this is how you could land Resourcing Lead (D365) in London
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✨Show Off Your Expertise at Recruitment Events
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We think you need these skills to ace Resourcing Lead (D365) in London
Some tips for your application 🫡
Showcase Your Passion for Talent Acquisition:In your cover letter, let your passion for recruiting shine through! Talk about what drew you to talent acquisition. Share experiences where you helped others find their dream jobs or any times you've been involved in hiring processes – it’ll show us at Infinity Group that you're genuinely invested in the field.
Highlight Relevant Skills and Certifications:Make sure your CV includes any relevant skills or certifications related to recruiting. Mentioning your knowledge of applicant tracking systems, personality assessments, or even any HR-related qualifications can set you apart. This way, we can see straight away that you're not just any candidate but one with the necessary tools for talent acquisition.
Tailor Your CV for the Job:When applying for Resourcing Lead (D365) at Infinity Group, tailor your CV to reflect the job description. Highlight previous experiences in recruitment, candidate sourcing, or employee engagement that align with what we’re after. Personalisation shows we’re not just another checkbox on your job applications!
Bring Your Unique Perspective:In your cover letter, don't hesitate to share your unique perspective on what makes a good recruiter. Whether it's building strong candidate relationships or your approach to diversity in hiring, your insights can resonate well with our team. We love a fresh take, so let it shine!
How to prepare for a job interview at Infinity Group
✨Know Your Sourcing Strategies
In the talent acquisition world, it’s all about knowing the best sourcing strategies. Be prepared to discuss specific techniques you’ve used to find and attract top talent, whether that’s through social media, networking events, or innovative outreach methods. Bring examples that showcase your capability!
✨Value of Employer Branding
Employer branding is a huge part of recruitment, so be ready to chat about how you’ve contributed to building an attractive company image. Think about how you’d pitch Infinity Group to potential candidates and maintain a consistent brand image across platforms.
✨Demonstrate Your Interviewing Skills
Since this is a full-time gig, hiring managers will want to see your interviewing prowess. Prepare for mock interview scenarios where you might need to assess candidates' cultural fit and skill set. Practise asking competency-based questions to demonstrate your systematic approach.
✨Engage with Data and Metrics
Being data-driven is key in talent acquisition! Expect to discuss how you’ve used recruiting metrics to refine your strategies. Familiarise yourself with common KPIs, like time-to-fill and candidate satisfaction scores, and be ready to back up your insights with data!
