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- Tasks: Lead client relationships and drive business outcomes through Microsoft products.
- Company: Infinity Group is a top Microsoft Cloud Solution Partner in the UK, known for innovation.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Why this job: Join a supportive culture that values creativity and ambition while making a positive tech impact.
- Qualifications: Experience in account management or sales, with strong problem-solving and communication skills.
- Other info: Participate in fun company events and enjoy a newly renovated office with great amenities.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Senior IT Account Executive role at Infinity Group UK
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Join to apply for the Senior IT Account Executive role at Infinity Group UK
IT Account Executive – Remote with unlimited paid holiday!
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview:
As an IT Account Executive, you will lead and manage relationships with our most valued customers, guiding them through their transformation journey. This role involves strategic planning, customer engagement, and driving business outcomes through Microsoft’s Business Applications suite, including Dynamics 365, Power Platform, and other Microsoft related products.
What skills and working characteristics should this person have?
- Outstanding problem-solving skills to address clients’ complaints or needs
- An updated understanding of consumer behaviour in our industry
- Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
- Analytical skills for analysing clients’ data
- Multitasking and time management skills to manage multiple clients and tasks at the same time
- Advanced negotiation and motivational skills
- Attention to detail and strong organisational skills
- Strong verbal and written communication and interpersonal skills
- Confident when dealing with difficult situations and decisions
- Experience in an account management or sales-focused role
- Sandler selling techniques would be an advantage
As a Senior Account Executive, you’ll be responsible for:
- Accountable for meeting and exceeding individual targets.
- Communicate with clients to assess their requirements and continually identify areas of potential growth within the existing client base (gap analysis).
- Build strong relationships with clients to maintain business and to acquire new customers by confidently promoting the company brand and products to clients.
- Collaborate with the internal departments of the organisation to ensure client requirements are met.
- Resolve complaints and keep track of all processes pertaining to every client account.
- Act as the client’s representative in the organisation to facilitate the best customer service for each client.
- Collect and analyse data about consumer behaviour to understand trend changes in clients’ needs
- Ensure that data is accurately recorded and kept up-to-date on the company CRM system.
- Take leadership of all proposals, plans and pitches and strive to exceed client expectations.
- Continue to improve knowledge of Infinity’s product range including new product introduced.
- Implement and maintain retention strategy plans for all assigned clients using white space, value maps and roadmaps.
Like the rest of the Infinity team, you\’ll benefit from:
- The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
- Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
- Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
- A newly renovated office with a break-out area, decent coffee, and a pool table.
- Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own ‘Illuminate’ Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don’t want to be part of the fun and we include your partners too.
What are the next steps?
- Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
- Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
- 1st stage interview, usually via Teams.
- 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
Seniority level
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Seniority level
Mid-Senior level
Employment type
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Employment type
Full-time
Job function
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Job function
Sales and Business Development
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Industries
IT Services and IT Consulting
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Senior IT Account Executive employer: Infinity Group UK
Contact Detail:
Infinity Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Senior IT Account Executive
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Understanding these tools will not only help you in discussions with potential clients but also demonstrate your commitment to the role and the company’s offerings.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management roles. This can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've successfully managed client relationships in the past. Be ready with specific examples that highlight your ability to exceed client expectations and drive business outcomes.
✨Tip Number 4
Research Infinity Group's recent projects and achievements, especially their recognition as a Microsoft Partner of the Year. Being knowledgeable about the company’s successes will show your enthusiasm and alignment with their mission.
We think you need these skills to ace Senior IT Account Executive
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in account management and sales. Emphasise your problem-solving skills, customer service experience, and any familiarity with Microsoft products, as these are crucial for the role.
Craft a Compelling Cover Letter: Write a cover letter that showcases your understanding of Infinity Group's values and mission. Mention specific examples of how you've successfully managed client relationships and driven business outcomes in previous roles.
Highlight Relevant Skills: In your application, clearly outline your analytical skills, attention to detail, and ability to multitask. These traits are essential for managing multiple clients and tasks effectively.
Show Enthusiasm for Continuous Learning: Express your eagerness to engage in continuous learning and development, as Infinity Group prioritises this. Mention any relevant training or certifications you have completed, especially those related to Microsoft technologies.
How to prepare for a job interview at Infinity Group UK
✨Research the Company
Before your interview, take some time to learn about Infinity Group. Understand their services, values, and recent achievements, such as being a finalist for Microsoft Partner of the Year. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Problem-Solving Skills
As a Senior IT Account Executive, you'll need outstanding problem-solving skills. Prepare examples from your past experiences where you've successfully addressed client complaints or needs. This will showcase your ability to handle challenges effectively.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would promote Infinity's products to potential clients.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to manage multiple clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your experience in account management and sales-focused roles.
