At a Glance
- Tasks: Lead client relationships and drive business outcomes through Microsoft products.
- Company: Infinity Group is a top Microsoft Cloud Solution Partner in the UK, known for innovation.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Other info: Participate in fun company events and enjoy a newly renovated office with great amenities.
- Why this job: Join a supportive culture that values creativity and ambition while making a positive tech impact.
- Qualifications: Experience in account management or sales, with strong problem-solving and communication skills.
The predicted salary is between 36000 - 60000 £ per year.
Remote | Unlimited Holiday | Grow customer value. Strengthen partnerships. Drive revenue.
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well‑being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
Our customers invest in technology to solve business problems, improve performance, and support growth. The challenge is ensuring they continue to see value long after the initial purchase. As a Senior IT Account Executive, you'll help customers identify opportunities to improve outcomes, adopt new solutions, and maximise their investment in Microsoft technologies and Infinity services. You'll act as a trusted advisor, connecting customer objectives with practical technology solutions while driving retention, growth, and long‑term partnerships. Success in this role comes from understanding customers' challenges, spotting opportunities others miss, and building relationships that create mutual value.
What you'll be doing
Grow Strategic Customer Relationships
- Build trusted relationships with stakeholders across your customer portfolio. Understand their goals, pressures, and priorities, and ensure Infinity remains closely aligned to what matters most to their business.
Identify and Create Growth Opportunities
- Spot opportunities to expand customer value through additional services, solutions, and strategic recommendations. Focus on solving business problems, not simply selling products.
Drive Customer Retention and Value
- Ensure customers continue to receive measurable value from their investment in Infinity. Proactively manage risks, strengthen relationships, and support long‑term account health.
Lead Commercial Conversations
- Take ownership of proposals, account plans, growth strategies, and customer engagements that help expand partnerships and deliver commercial success.
Champion the Customer Internally
- Act as the voice of the customer across the business, bringing together sales, delivery, support, and consultancy teams to ensure customers receive a consistent and high‑quality experience.
Create Account Visibility and Insight
- Use customer insight, account intelligence, and CRM data to identify trends, uncover opportunities, and support informed decision‑making.
The kind of problems you’ll solve
- A customer has invested in Microsoft technology but isn't getting the business value they expected.
- Key accounts are not growing despite having significant untapped opportunity.
- A customer is considering alternative suppliers and needs compelling reasons to stay.
- Stakeholders have competing priorities and need help aligning technology decisions with business objectives.
- Customers are facing operational or commercial challenges that technology could help solve.
- Internal teams need better visibility of customer goals, opportunities, or risks.
- A customer wants to modernise but isn't sure where to start.
- Valuable opportunities are hidden within existing accounts and need to be uncovered and developed.
What Sets You Apart
- You naturally look for opportunities to create value rather than waiting for customers to ask.
- You enjoy understanding how businesses operate and what drives their success.
- You are commercially minded and comfortable discussing both business challenges and technology solutions.
- You build trust quickly and develop strong relationships at multiple levels within an organisation.
- You remain calm and solutions‑focused when dealing with challenges or difficult conversations.
- You ask thoughtful questions, listen carefully, and uncover opportunities others may overlook.
- You balance customer needs with commercial objectives and can make sound decisions with confidence.
- You are organised, proactive, and take ownership of outcomes rather than activities.
Your impact
Business Impact
- You drive sustainable revenue growth, improve customer retention, and help strengthen Infinity's position as a trusted Microsoft solutions partner.
Customer Impact
- You help organisations realise more value from their technology investments, solve business challenges, and make more informed decisions about their future.
Team Impact
- You create stronger alignment between customers and internal teams, helping sales, delivery, support, and consultancy functions work towards shared outcomes that benefit both the customer and the business.
What it's like here
- Ambitious, but not political
- High standards, but pragmatic
- People who care about doing things properly — not just hitting numbers
You’ll get
- Real ownership of how sales evolves
- Freedom to change things that don’t work
- A team open to being challenged and developed
- Direct access to leadership and influence over direction
What you get
- Unlimited annual leave
- Private healthcare, life assurance, company shares
- Electric car scheme
- Flexible / remote working (with access to Tunbridge Wells & Paddington)
- Team and company socials, including Illuminate Awards
Senior IT Account Executive in Royal Tunbridge Wells employer: Infinity Group UK
Infinity Group UK stands out as an exceptional employer by offering a hybrid work model and unlimited leave, fostering a culture that prioritises employee well-being and work-life balance. With a strong commitment to professional development, employees are encouraged to grow their skills while delivering outstanding customer service in a supportive environment located in the picturesque Royal Tunbridge Wells.
StudySmarter Expert Advice🤫
We think this is how you could land Senior IT Account Executive in Royal Tunbridge Wells
✨Tip Number 1
Familiarise yourself with Microsoft Dynamics 365 and the Power Platform. Understanding these tools will not only help you in discussions with potential clients but also demonstrate your commitment to the role and the company’s offerings.
✨Tip Number 2
Network with current employees or industry professionals who have experience in account management roles. This can provide you with valuable insights into the company culture and expectations, which can be beneficial during interviews.
✨Tip Number 3
Prepare to discuss your problem-solving skills and how you've successfully managed client relationships in the past. Be ready with specific examples that highlight your ability to exceed client expectations and drive business outcomes.
✨Tip Number 4
Research Infinity Group's recent projects and achievements, especially their recognition as a Microsoft Partner of the Year. Being knowledgeable about the company’s successes will show your enthusiasm and alignment with their mission.
We think you need these skills to ace Senior IT Account Executive in Royal Tunbridge Wells
Some tips for your application 🫡
Tailor Your CV:Make sure your CV highlights relevant experience in account management and sales. Emphasise your problem-solving skills, customer service experience, and any familiarity with Microsoft products, as these are crucial for the role.
Craft a Compelling Cover Letter:Write a cover letter that showcases your understanding of Infinity Group's values and mission. Mention specific examples of how you've successfully managed client relationships and driven business outcomes in previous roles.
Highlight Relevant Skills:In your application, clearly outline your analytical skills, attention to detail, and ability to multitask. These traits are essential for managing multiple clients and tasks effectively.
Show Enthusiasm for Continuous Learning:Express your eagerness to engage in continuous learning and development, as Infinity Group prioritises this. Mention any relevant training or certifications you have completed, especially those related to Microsoft technologies.
How to prepare for a job interview at Infinity Group UK
✨Research the Company
Before your interview, take some time to learn about Infinity Group. Understand their services, values, and recent achievements, such as being a finalist for Microsoft Partner of the Year. This knowledge will help you tailor your responses and show genuine interest.
✨Demonstrate Problem-Solving Skills
As a Senior IT Account Executive, you'll need outstanding problem-solving skills. Prepare examples from your past experiences where you've successfully addressed client complaints or needs. This will showcase your ability to handle challenges effectively.
✨Showcase Your Communication Skills
Strong verbal and written communication skills are crucial for this role. Practice articulating your thoughts clearly and confidently. You might even want to prepare a brief pitch about how you would promote Infinity's products to potential clients.
✨Prepare for Behavioural Questions
Expect questions that assess your interpersonal skills and ability to manage multiple clients. Use the STAR method (Situation, Task, Action, Result) to structure your answers, highlighting your experience in account management and sales-focused roles.
