At a Glance
- Tasks: Lead customer experience for Dynamics 365 and cloud services, ensuring top-notch service delivery.
- Company: Infinity Group UK, a forward-thinking company prioritising customer satisfaction.
- Benefits: Unlimited holiday, flexible working, and a supportive team environment.
- Other info: Join a dynamic team with opportunities for growth and innovation.
- Why this job: Make a real difference in customer experience while enjoying work-life balance.
- Qualifications: Strong customer focus and experience in service delivery management.
The predicted salary is between 50000 - 65000 £ per year.
Infinity Group UK is seeking a customer‑focussed professional to own the customer experience across Dynamics 365 and cloud services. You will coordinate delivery, support and commercial teams to ensure services perform, issues are resolved quickly, and a culture of trust, retention and account expansion is fostered.
You will drive cross‑team alignment, data‑driven improvement and proactive incident leadership, supporting customers from Tunbridge Wells, London Paddington, and remote colleagues.
We think you need these skills to ace Remote Service Delivery Lead | Unlimited Holiday
Customer Focus
Dynamics 365
Cloud Services
Coordination Skills
Issue Resolution
Team Leadership
Cross-Team Alignment
