Senior IT Account Manager in London

Overview – Remote with Bonus & unlimited paid holiday! Infinity Group are an innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services. With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central. We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure. Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment. We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.

Role Overview: As a Senior Account Executive, you will play a pivotal role in driving client satisfaction and business growth. You will be responsible for managing and nurturing client relationships, identifying opportunities for growth, and ensuring the delivery of exceptional customer service. Your role will involve collaborating with internal departments to meet client requirements, resolving complaints, and maintaining accurate records. With a strong focus on problem-solving, customer service, and analytical skills, you will help shape the future of our client engagements and contribute to the overall success of the organization.

Skills and working characteristics

• Outstanding problem-solving skills to address clients' complaints or needs
• An updated understanding of consumer behaviour in our industry
• Strong customer service and interpersonal skills to deal with different clients and departments in the organisation
• Analytical skills for analysing clients' data
• Multitasking and time management skills to manage multiple clients and tasks at the same time
• Advanced negotiation and motivational skills
• Attention to detail and strong organisational skills
• Strong verbal and written communication and interpersonal skills
• Confident when dealing with difficult situations and decisions
• Sandler selling techniques would be an advantage

As a Senior IT Account Executive, you'll be responsible for:

• Accountable for meeting and exceeding individual targets.
• Communicate with clients to assess their requirements and continually identify areas of potential growth within the existing client base (gap analysis).
• Build strong relationships with clients to maintain business and to acquire new customers by confidently promoting the company brand and products to clients.
• Collaborate with the internal departments of the organisation to ensure client requirements are met.
• Resolve complaints and keep track of all processes pertaining to every client account.
• Act as the client's representative in the organisation to facilitate the best customer service for each client.
• Collect and analyse data about consumer behaviour to understand trend changes in clients' needs.
• Ensure that data is accurately recorded and kept up-to-date on the company CRM system.
• Take leadership of all proposals, plans and pitches and strive to exceed client expectations.
• Continue to improve knowledge of Infinity's product range including new product introduced.
• Implement and maintain retention strategy plans for all assigned clients using white space, value maps and roadmaps.

Like the rest of the Infinity team, you'll benefit from:

• The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
• Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
• Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
• A newly renovated office with a break-out area, decent coffee, and a pool table.
• Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own 'Illuminate' Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who don't want to be part of the fun and we include your partners too.

What are the next steps?

• Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
• Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
• 1st stage interview, usually via Teams.
• 2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.