Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide first-line support for Microsoft Dynamics 365 Business Central issues and queries.
- Company: Join Infinity Group UK, a leading Microsoft Cloud Solution Partner.
- Benefits: Enjoy unlimited annual leave, private healthcare, and flexible working options.
- Why this job: Be the first point of contact for clients and make a real difference.
- Qualifications: Strong customer service skills and experience with Microsoft Dynamics 365 Business Central.
- Other info: Collaborative culture with weekly events and excellent career growth opportunities.
The predicted salary is between 30000 - 42000 £ per year.
Overview
Infinity Group UK is looking for a proactive and customer-centric 1st Line Support Analyst to join our Business Central Managed Services team. This role is essential in ensuring our clients receive timely and effective support for their Microsoft Dynamics 365 Business Central environments. You will be the first point of contact for support queries, providing triage, resolution, and escalation where necessary.
Responsibilities
- Provide first-line support for Microsoft Dynamics 365 Business Central issues and queries.
- Log, categorise, and prioritise incidents and service requests using our ticketing system.
- Perform initial diagnosis and resolve or escalate issues to 2nd/3rd line support.
- Maintain clear and professional communication with clients throughout the support lifecycle.
- Document resolutions and contribute to internal knowledge base articles.
- Collaborate with internal teams to ensure seamless support delivery.
- Monitor and follow up on open tickets to ensure timely resolution.
- Support onboarding of new clients into the managed service.
Requirements / Skills
- Strong customer service skills with a professional and empathetic approach.
- Experience supporting Microsoft Dynamics 365 Business Central.
- Excellent communication skills, both written and verbal.
- Ability to troubleshoot and resolve issues independently.
- Familiarity with ticketing systems and Microsoft 365 tools.
- Experience working in a managed services or MSP environment.
- Understanding of finance, supply chain, or operations modules within Business Central.
- ITIL Foundation certification or knowledge of ITIL processes.
- Exposure to Power Platform (Power Automate, Power BI).
- Passionate about delivering outstanding customer experiences.
- Calm under pressure and able to manage multiple priorities.
- Detail-oriented with strong organisational skills.
- A team player who thrives in a collaborative environment.
Benefits
- The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK.
- Great culture: ambitious, collaborative, humble, and supportive.
- Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
- A newly renovated office with break-out areas and amenities.
- Weekly company events and quarterly social events, including company-wide affairs and an annual awards gala.
Next steps
- Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
- Have a quick call with Dom or Keiran (our internal recruiters) to discuss the position and any questions you have.
- 1st stage interview, usually via Teams.
- 2nd/final stage ideally in person as we like to meet everyone in person.
#J-18808-Ljbffr
1st Line Business Central Support Analyst (D365) employer: Infinity Group UK
Contact Detail:
Infinity Group UK Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land 1st Line Business Central Support Analyst (D365)
✨Tip Number 1
Get to know the company inside out! Research Infinity Group UK, their culture, and their services. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since this role is all about customer support, being able to articulate your thoughts clearly and professionally is key. Try role-playing common support scenarios with a friend to build your confidence.
✨Tip Number 3
Don’t underestimate the power of networking! Reach out to current employees on LinkedIn or attend industry events. Building connections can give you insider tips and might even lead to a referral!
✨Tip Number 4
Make sure to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re proactive and serious about joining the team.
We think you need these skills to ace 1st Line Business Central Support Analyst (D365)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience with Microsoft Dynamics 365 Business Central and customer service. We want to see how your skills match the role, so don’t be shy about showcasing relevant achievements!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you’re passionate about supporting clients and how you can contribute to our team. Keep it professional but let your personality come through.
Showcase Your Communication Skills: Since this role involves a lot of client interaction, make sure your written application reflects your excellent communication skills. Clear, concise, and friendly language will go a long way in making a great first impression!
Apply Through Our Website: We encourage you to apply directly through our careers page. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy – just upload your CV and cover letter!
How to prepare for a job interview at Infinity Group UK
✨Know Your Dynamics
Make sure you brush up on your knowledge of Microsoft Dynamics 365 Business Central. Familiarise yourself with common issues and solutions, as well as the ticketing system they use. This will help you demonstrate your expertise and confidence during the interview.
✨Showcase Your Customer Service Skills
Since this role is all about providing top-notch support, be ready to share examples of how you've handled customer queries in the past. Highlight your empathetic approach and how you’ve resolved issues while maintaining clear communication.
✨Prepare for Scenario Questions
Expect to face scenario-based questions that test your troubleshooting skills. Think of specific situations where you successfully diagnosed and resolved issues, and be prepared to explain your thought process step-by-step.
✨Emphasise Team Collaboration
This position requires working closely with internal teams, so be sure to discuss your experience in collaborative environments. Share examples of how you’ve worked with others to ensure seamless support delivery and contributed to a positive team culture.