At a Glance
- Tasks: Help customers implement and maintain Microsoft cloud solutions while resolving technical challenges.
- Company: Join Infinity Group, an award-winning Microsoft Cloud Solution Partner in the UK.
- Benefits: Unlimited holiday, fully funded training, and a supportive work environment.
- Other info: Dynamic team culture focused on continuous learning and career growth.
- Why this job: Make a real impact by ensuring technology supports business goals and enhances productivity.
- Qualifications: Experience with Microsoft Cloud technologies and strong problem-solving skills.
The predicted salary is between 60000 - 65000 £ per year.
IT Field Service Engineer
Tunbridge Wells & Client Site | Unlimited Holiday | Keep customers productive, secure, and moving forward by turning IT change into business value.
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK.
We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 180 professionals, we operate from offices in Tunbridge Wells and London Paddington.
Our exceptional work has earned us the prestigious title of Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organizations utilizing Dynamics 365, Microsoft 365, and Azure.
Guided by core values of empathy, creativity, ambition, authenticity, and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the well-being and growth of our employees, and we prioritize continuous learning and development through fully funded training programs.
Our focus on people, expertise, and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
Technology only creates value when it works reliably, securely, and without getting in the way of the people using it.
As an IT Field Service Engineer, you'll help customers successfully implement, upgrade, and maintain the technology that underpins their business.
Whether delivering onsite infrastructure projects, deploying Microsoft cloud solutions, or resolving complex technical challenges, you'll play a key role in ensuring customers can operate effectively and confidently.
This role sits at the intersection of customer service, technical delivery, and continual improvement, helping Infinity deliver a consistently high-quality experience while strengthening long-term customer relationships.
What success looks like
- Customers experience smooth, well-executed technology changes with minimal disruption to their business.
- Technical issues are resolved efficiently, with clear ownership from start to finish.
- Infrastructure deployments and onsite projects are delivered safely, professionally, and to a high standard.
- Customers trust Infinity as a reliable partner because communication is clear, proactive, and commercially aware.
- Documentation, systems, and environments are maintained accurately, reducing risk and improving service quality.
- Junior colleagues benefit from shared knowledge and support, helping elevate capability across the team.
- Opportunities to improve customer environments are identified and acted upon before they become problems.
The kind of problems you’ll solve
- A customer needs critical infrastructure upgraded without disrupting day-to-day operations.
- An office relocation or expansion requires new network, connectivity, and device deployment.
- A cloud migration has stalled due to technical complexity or conflicting priorities.
- An urgent issue is preventing users from working and requires rapid diagnosis and resolution.
- A customer's existing environment has grown organically and now lacks structure, security, or documentation.
- End users are struggling to adopt new technologies and need practical guidance.
- A site requires physical installation works, cabling, networking, or hardware deployment to support growth.
- Service requests move between teams without progress, and someone needs to take ownership and drive resolution.
What sets you apart
- You see technology as a means to solve business problems, not an end in itself.
- You take ownership and don't wait for someone else to solve the issue.
- You communicate clearly, adapting your approach to both technical and non-technical audiences.
- You remain calm when priorities shift or unexpected issues arise.
- You enjoy learning and are naturally curious about new technologies and better ways of working.
- You balance technical standards with practical outcomes.
- You build trust through reliability, consistency, and follow-through.
- You are equally comfortable working remotely, onsite, independently, or as part of a wider delivery team.
Your impact
On the Business
You help strengthen customer retention, improve service delivery performance, and reinforce Infinity's reputation as a trusted technology partner.
On Customers
You enable organisations to work more securely, efficiently, and confidently by ensuring their technology supports rather than hinders their goals.
On Team Performance
You create clarity, reduce operational risk, and contribute to a culture where technical excellence, accountability, and customer success go hand in hand.
What Technical Skills are we looking for?
- Microsoft Cloud
- Exchange Online - Email migration methodologies and planning
- Licensing
- Endpoint Manager - MDM, MAM, In Tune, Auto Pilot
- Teams - Calling and data collaboration
- Share Point - Data platform best practices, migration planning
- One Drive
- Identity & security
- Azure Virtual Desktop
- Backup
- Defender for Endpoint
- Share Point Online
- Microsoft Server operating systems and virtualisation
- Active Directory
- Firewalls - Basic understanding of Watchguard & Cisco (Firepower & Meraki)
- Networking - Basic understanding of VLANs, switch architecture and wi-fi
- Field / Client site support experience
What it's like here
- Ambitious, but not political
- High standards, but pragmatic
- People who care about doing things properly — not just hitting numbers
You’ll get
- Real ownership of how sales evolves
- Freedom to change things that don’t work
- A team open to being challenged and developed
- Direct access to leadership and influence over direction
- #J-18808-Ljbffr
IT Field Service Engineer (M365) in Royal Tunbridge Wells employer: INFINITY GROUP HOLDINGS LIMITED
Infinity Group is an exceptional employer that prioritises employee growth and development, offering a dynamic work culture where collaboration and innovation thrive. With the flexibility of hybrid working between Tunbridge Wells and London, employees benefit from a supportive environment focused on enabling success rather than just meeting targets, making it an ideal place for those seeking meaningful and rewarding careers.
Contact Details:
INFINITY GROUP HOLDINGS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land IT Field Service Engineer (M365) in Royal Tunbridge Wells
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what INFINITY GROUP HOLDINGS LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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We think you need these skills to ace IT Field Service Engineer (M365) in Royal Tunbridge Wells
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at INFINITY GROUP HOLDINGS LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at INFINITY GROUP HOLDINGS LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at INFINITY GROUP HOLDINGS LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
