At a Glance
- Tasks: Manage high-level support tickets and lead customer projects for Dynamics 365 Business Central.
- Company: Join Infinity Group, a top Microsoft Cloud Solution Partner in the UK.
- Benefits: Enjoy unlimited holiday, private healthcare, and flexible working options.
- Other info: Participate in fun company events and enjoy excellent career growth opportunities.
- Why this job: Make a real impact in tech while working with a supportive and innovative team.
- Qualifications: Experience with Dynamics 365 and strong problem-solving skills required.
The predicted salary is between 28800 - 48000 £ per year.
D365 Business Central Support Consultant – Remote with unlimited paid holiday!
Infinity Group are a innovative Microsoft Cloud Solution Partner based in the UK. We excel in providing award-winning IT Support, Digital Transformation, and Microsoft Dynamics 365 Consultancy services.
With a robust team of over 170 professionals, we operate from offices in Tunbridge Wells and London Paddington. Our exceptional work has earned us the prestigious title of Finalist for Microsoft Partner of the Year for Dynamics Business Central.
We are dedicated to fostering a more productive and secure work environment for organisations utilising Dynamics 365, Microsoft 365 and Azure.
Guided by core values of empathy, creativity, ambition, authenticity and confidence, we celebrate diversity and strive to create a supportive and innovative work environment.
We are committed to the wellbeing and growth of our employees, prioritising continuous learning and development through fully funded training programmes.
Our focus on people, expertise and commitment to excellence underscores our mission to make a positive impact in the tech industry.
Role Overview
As a Support Consultant, you’ll play a pivotal role in managing high‑level support tickets and leading customer project work. You’ll be responsible for delivering exceptional service, resolving complex issues and ensuring successful project outcomes. This role requires excellent stakeholder management skills, a proactive mindset and the ability to work independently and collaboratively.
Skills and Working Characteristics
- Strong experience with Dynamics 365 Business Central
- Solid understanding of ERP systems and financial processes
- Proficient in troubleshooting and resolving complex technical issues
- Excellent stakeholder management and communication skills
- Strong problem‑solving abilities and attention to detail
- Ability to manage multiple priorities in a fast‑paced environment
- Collaborative team player with a proactive and adaptable approach
Responsibilities
- Support & Incident Management
- Act as a senior escalation point for complex Dynamics 365 Business Central issues
- Manage and resolve high‑level support tickets within SLA and KPI targets
- Provide remote support using service desk tools and maintain detailed documentation
- Customer Project Delivery
- Lead small to medium‑size customer projects, including upgrades, integrations and system enhancements
- Collaborate with clients to gather requirements, define scope and deliver solutions
- Ensure projects are delivered on time, within budget and to a high standard
- Stakeholder Engagement
- Build strong relationships with clients, acting as a trusted adviser
- Communicate effectively with internal teams and external stakeholders
- Provide regular updates and manage expectations throughout project lifecycles
- Process Improvement & Collaboration
- Identify opportunities to improve support processes and customer experience
- Share knowledge and best practices with the wider team
- Work closely with consultants, developers and account managers to ensure seamless service delivery
Benefits
- The opportunity to work for one of the leading Microsoft Cloud Solution Partners in the UK
- A great culture: highly ambitious, collaborative, humble – we pride ourselves on making colleagues and clients look cool
- Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working
- A newly renovated office with a break‑out area, decent coffee and a pool table
- Weekly company events (Think Bigger Friday with Drinks) and quarterly social events, including our own ‘Illuminate’ Annual Awards Gala, Christmas Party and summer fun – these are not mandatory but we welcome all partners and employees to join
Next Steps
- Apply with your current resume or link to your LinkedIn profile directly on our careers page – https://www.infinitygroup.co.uk/careers/
- Have a quick call with Dom or Keiran (our internal recruiters) to go over the position in more detail and answer any questions you have
- 1st stage interview, usually via Teams
- 2nd / final stage ideally in person – we like to meet everyone and show you around our amazing office
3rd Line Business Central Support Consultant (D365) in City of London employer: INFINITY GROUP HOLDINGS LIMITED
Infinity Group is an exceptional employer, offering a dynamic and innovative work environment that prioritises employee wellbeing and growth. With unlimited paid holiday, private healthcare, and a commitment to continuous learning through fully funded training programmes, we foster a culture of collaboration and ambition. Our newly renovated offices in the UK provide a vibrant space for creativity and connection, making us a top choice for professionals seeking meaningful and rewarding careers in the tech industry.
Contact Details:
INFINITY GROUP HOLDINGS LIMITED Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land 3rd Line Business Central Support Consultant (D365) in City of London
✨Join the IT Consultancy Buzz
Get involved in local or virtual IT consultancy meetups and forums. This is where we can rub shoulders with industry professionals, get insights into what INFINITY GROUP HOLDINGS LIMITED values, and even spot unadvertised opportunities. Don't miss out on these chances to make a name for ourselves in the IT world!
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✨Direct Apply to INFINITY GROUP HOLDINGS LIMITED
Let's not forget to apply directly through the INFINITY GROUP HOLDINGS LIMITED website! Tailor your application to showcase our understanding of their consulting style and how we can contribute to their projects. A personalised approach can make a huge difference in landing that full-time position!
We think you need these skills to ace 3rd Line Business Central Support Consultant (D365) in City of London
Some tips for your application 🫡
Showcase Your Problem-Solving Skills:In IT consulting, it's all about problem-solving, so make sure your CV highlights your analytical skills and any relevant projects you've tackled. Mention specific technologies or methodologies you've used to resolve issues or improve processes; this shows you can think critically and deliver results, which is vital for us at INFINITY GROUP HOLDINGS LIMITED.
Highlight Relevant Certifications:Certifications like ITIL, PMP, or even specific tech stack qualifications can really make you stand out. Make sure to include these in your CV, as they not only demonstrate your expertise but also your commitment to staying current in the field. We love seeing candidates who are proactive about their professional development!
Tailor Your Cover Letter:Your cover letter is your chance to connect personally with us at INFINITY GROUP HOLDINGS LIMITED. Share stories about your experiences in IT consulting, and how they shaped your desire to join our team. Mention why you’re excited about this particular role, and how you see yourself contributing to our projects.
Keep It Clear and Concise:We're all busy, so make sure your application is easy to read. Use bullet points for key achievements, and don’t overload us with jargon. A clean, professional layout goes a long way. Remember, the clearer your application, the more likely we are to invite you in for an interview!
How to prepare for a job interview at INFINITY GROUP HOLDINGS LIMITED
✨Brush Up on Your Technical Skills
For an IT consulting role, be ready to demonstrate your technical prowess. You might face questions on systems integration, cloud technologies, or even troubleshooting specific software. If you have experience with tools like AWS, Azure, or even specific programming languages, make sure you can talk about them fluently.
✨Showcase Your Problem-Solving Approach
IT consulting is all about solving problems for clients. Think about how you can illustrate your approach to a past challenge using the STAR method (Situation, Task, Action, Result). It's a great way to show how you tackle complex issues and come up with effective solutions.
✨Know the Business Impact of IT Solutions
When discussing your experiences, focus not just on the tech solutions you implemented, but also on their business impact. Employers want to see that you can connect IT with organisational goals. Prep examples that highlight how your tech contributions improved efficiency or reduced costs for past clients or projects.
✨Prepare for Behavioural Questions
Since IT consulting often involves teamwork and client interactions, expect behavioural questions that assess your interpersonal skills. Be prepared with examples that demonstrate your adaptability, communication skills, and how you handle client feedback. Before the interview, think of situations where you worked closely with clients to create effective IT strategies or changes.
