At a Glance
- Tasks: Be the go-to person for customer support in renewable energy systems.
- Company: Join Infinity Energy Services, a leader in clean energy solutions.
- Benefits: Enjoy competitive salary, generous holiday, and private medical insurance.
- Other info: Supportive team culture with opportunities for career growth and ongoing training.
- Why this job: Make a real difference in the fast-growing renewable energy sector.
- Qualifications: Ideal for recent graduates with strong communication and organisational skills.
The predicted salary is between 25185 - 28000 £ per year.
At Infinity Energy Services, we've been designing and installing solar PV, battery storage and heat pump systems across the South since 2011. As an MCS-accredited installer, we work with some of the industry's leading technologies, including Tesla Powerwall, Fox ESS and Sigenergy. As more homes and businesses make the switch to clean energy, the number of systems we support continues to grow. We're looking for a Customer Support Coordinator to join our friendly operations team and help deliver an outstanding aftercare experience to our customers. This is an excellent opportunity for someone who enjoys solving problems, working with people and wants to build a long-term career in one of the UK's fastest-growing industries.
About the Role: You'll be the first point of contact for customers once their renewable energy system has been installed. Whether they're getting set up, have a technical question or need support resolving an issue, you'll ensure they receive a professional, friendly and efficient service from start to finish. Working closely with our operations team, installers and manufacturers, you'll coordinate support requests, keep customers informed throughout the process and help ensure every issue is resolved as quickly as possible.
What You'll Be Doing:
- Managing incoming customer enquiries and support tickets relating to solar PV and battery storage systems
- Assisting customers with system setup and basic troubleshooting
- Raising and managing warranty claims (RMAs) with manufacturers through to resolution
- Scheduling installers to attend customer sites for remedial works where required
- Keeping customers updated throughout the support process and ensuring excellent communication at every stage
- Liaising with suppliers, manufacturers and internal teams to resolve technical issues
- Supporting the wider operations team to ensure projects and service requests run smoothly
- Maintaining accurate records using internal systems
Benefits:
- Competitive Salary – Reflective of your skills and experience.
- Career Progression – Opportunities to grow as we grow, with clear development pathways.
- Generous Holiday Allowance – 25 days of annual leave plus bank holidays.
- Private Medical Insurance – Vitality cover and 24/7 GP access for peace of mind.
- Wellbeing Perks – Discounted gym memberships to help you stay active and healthy.
- Team Culture – Regular team-building events that make work enjoyable and collaborative.
- Ongoing Training – Continuous learning and professional development opportunities.
- Supportive Environment – A team-focused culture where your voice matters and your contributions are valued.
Requirements: This role is ideal for a recent graduate, preferably with a background in engineering or another technical discipline, who is looking to build a successful career in the industry from the ground up. While a technical foundation is beneficial, what matters most is that you're organised, an excellent communicator, and genuinely committed to delivering a positive experience for the people you work with. If you're eager to learn, develop your skills, and take on responsibility in a supportive environment, we'd love to hear from you.
Essential Skills & Experience:
- Excellent communication and customer service skills
- Calm, patient and professional under pressure
- Highly organised with excellent attention to detail
- Comfortable using computer systems and learning new software
- Strong problem-solving skills with the determination to see issues through to completion
- Able to manage multiple priorities in a busy environment
Desirable:
- A degree in Engineering or another technical discipline
- An interest in renewable energy or sustainable technologies
- Previous experience in a customer support, service or administrative role
- Confidence working with technical information, numbers and data
Customer Support Coordinator employer: Infinity Energy Services
At Infinity Energy Services, we pride ourselves on being an excellent employer, offering a supportive and collaborative work culture that values each team member's contributions. As a Customer Support Coordinator, you'll enjoy competitive salaries, generous holiday allowances, and opportunities for career progression in the thriving renewable energy sector. With ongoing training and wellbeing perks, including private medical insurance and discounted gym memberships, we ensure our employees are well-equipped and motivated to succeed in their roles.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Support Coordinator
✨Get Chatty at Local Community Events
Dive into local meetups or community events related to customer support. These gatherings are a goldmine for making connections and learning more about what companies like Infinity Energy Services value in entry-level hires. Just think of it as networking over snacks!
✨Show Off Your People Skills
Create a small digital portfolio showcasing your communication skills. You could include relevant scenarios or customer interactions—real or hypothetical. This isn't just for show; it gives hiring managers at places like Infinity Energy Services a taste of how you handle customer queries.
✨Leverage Internship Platforms
Don't sleep on popular internship platforms that focus on entry-level roles in customer support. Websites like Handshake can link you directly to companies looking for fresh talent. The earlier you start exploring these options, the better your chances at landing something with Infinity Energy Services!
✨Join Customer Support Forums
Participate in online forums and communities specifically for customer support professionals. Places like Help Scout’s community or even subreddits can give you insights into what skills are in demand. Plus, it’s a great way to network and discover hidden job opportunities at companies like Infinity Energy Services.
We think you need these skills to ace Customer Support Coordinator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear and friendly communication is crucial. Make sure your CV highlights any previous experience where you've resolved customer queries or collaborated with a team. We love to see examples where you've turned a challenge into a positive experience!
Tailor Your Cover Letter with Enthusiasm:For an entry-level role like this one, your cover letter shouldn’t just be a summary of your CV. Instead, share why you're excited about customer support, and express your eagerness to help others. Let's see your personality shine through—tell us why you're a great fit for Infinity Energy Services!
Highlight Relevant Experience:Even if you haven't worked in customer support before, include any relatable experiences—like part-time jobs, volunteer work, or internships. Show us how these have equipped you with the soft skills needed to thrive in this role, like problem-solving and patience.
Keep It Simple and Straightforward:Your CV should be easy to read—no fancy fonts or excessive jargon. Use bullet points to break down your responsibilities and achievements and stick to a clean layout. This helps us quickly see your qualifications and gives a professional vibe, even for an entry-level position!
How to prepare for a job interview at Infinity Energy Services
✨Brush Up on Your Communication Skills
In customer support, communication is key. Practise explaining complex issues in straightforward language. You might even get role-play scenarios during the interview, so be ready to show off those skills!
✨Show Your Problem-Solving Prowess
Employers love seeing how you handle customer queries. Think of specific instances where you’ve resolved conflicts or helped someone out. Bring these scenarios to the table, as they can help demonstrate your problem-solving capabilities!
✨Familiarise Yourself with Common Tools
Get to grips with popular customer support tools like Zendesk or Freshdesk. Even if you haven’t used them before, being able to talk about them or their features can show you’re proactive about getting up to speed.
✨Express Your Willingness to Learn
As this is an entry-level position, they want to see your eagerness to grow. Highlight your adaptability and enthusiasm for customer support. Share any relevant experiences or coursework that show you’re committed to developing your skills!
