At a Glance
- Tasks: Manage customer orders and provide top-notch service via phone and email.
- Company: Join a well-established manufacturer in the Fire and Security Industry.
- Benefits: Earn £13.00 per hour with full training and ongoing support.
- Other info: Enjoy a friendly environment with perks like free tea and coffee.
- Why this job: Be part of a growing business with temp-to-perm opportunities.
- Qualifications: Customer service or admin experience preferred, with strong communication skills.
Infinity Employment are seeking a Customer Sales Administrator to join a well-established manufacturer of high-quality power solutions for the Fire and Security Industry. This is a fantastic opportunity to join a growing business offering full training, ongoing support, and the potential for a permanent position. You must be organised and customer-focused with excellent communication skills.
- £13.00 per hour
- Monday - Friday
- Temp to Perm
Key Responsibilities:
- Managing customer orders from receipt through to processing
- Handling and responding to a busy inbox of customer enquiries
- Providing excellent customer service via telephone and email
- Liaising with customers regarding orders, deliveries, and product enquiries
- Accurately processing orders and maintaining customer records
- Supporting the wider team with administrative duties as required
Key skills:
- Previous customer service or administration experience preferred
- Excellent telephone manner and communication skills
- Strong attention to detail and organisational skills
- Confident using Microsoft Office and email systems
- Ability to prioritise workload and work efficiently in a busy environment
- Professional, friendly, and customer-focused approach
Benefits:
- £13.00 per hour
- Monday to Friday working hours
- Temp-to-perm opportunity
- Full training and ongoing support provided
- Company pension scheme
- Free on-site parking
- Free tea and coffee
- Additional company perks and benefits
- Friendly and supportive working environment
If you enjoy providing excellent customer service and are looking for a new opportunity within a successful and growing company, we’d love to hear from you.
Customer Sales Administrator employer: Infinity Employment
Infinity Employment is an exceptional employer, offering a supportive and friendly work environment where employees can thrive. With full training provided and a clear path to permanent employment, this role as a Customer Sales Administrator not only promises competitive pay but also fosters professional growth and development within a dynamic team dedicated to delivering high-quality power solutions for the Fire and Security Industry.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Sales Administrator
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Infinity Employment.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Infinity Employment. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace Customer Sales Administrator
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Infinity Employment.
How to prepare for a job interview at Infinity Employment
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Infinity Employment's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Infinity Employment offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
