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- Tasks: Convert patient enquiries into booked consultations via phone, email, and social media.
- Company: Join Infinity Dental Clinic, the UK's leading Straumann implant provider.
- Benefits: Competitive salary, performance bonuses, employee discounts, and free parking.
- Why this job: Make a real impact on patients' lives while growing your sales skills.
- Qualifications: Sales experience preferred; strong communication and organisation skills required.
- Other info: Full training provided in dental treatments and a supportive team environment.
The predicted salary is between 30059 - 40000 £ per year.
We are looking for a Patient Sales Coordinator to join our established, high-performing sales team at Infinity Dental Clinic. This role is focused on converting patient enquiries into booked consultations via phone, email, website and social media. You will be the first point of contact for many patients and play a key role in growing our practice.
We are the UK's leading Straumann implant provider, providing more Straumann implants than any other clinic in the country. We also specialise in Invisalign, cosmetic dentistry, sedation and Denplan services. Our flagship Leeds clinic is thriving, and with a new site opening in Harrogate, now is an exciting time to join a supportive, ambitious team that takes pride in exceptional patient care.
The Role
Your job is simple and important: turn enquiries into appointments and help patients take the first step toward treatment that can genuinely change their lives. You will handle incoming enquiries, build trust, explain next steps clearly, and guide patients toward booking their initial consultation.
Key Responsibilities
- Convert incoming enquiries from phone, email, website and social media into booked appointments
- Build rapport and understand each patient's needs and concerns
- Manage and follow up leads using our CRM system
- Work closely with the sales, marketing, clinical and admin teams to ensure a smooth patient journey
- Track activity, report on performance and identify opportunities to improve conversion
- Meet and exceed agreed sales targets
What You Bring
- Proven experience in a sales role, working to KPIs and targets
- Confident, warm and clear communication over the phone and in writing
- Experience using a CRM system
- Strong organisation and attention to detail
- A results-focused mindset with a proactive approach
- Dental experience is helpful but not required. Full training is provided
What Makes This Role Stand Out
- Competitive salary with performance-based bonuses
- Clear progression opportunities
- Full training in dental treatments and sales processes
- A supportive, collaborative team environment
- The chance to represent a clinic recognised for excellence across the UK
Ready to Apply?
If you enjoy sales, thrive in a people-focused role, and want your work to have a real impact on patients' lives, we would love to hear from you. Apply today and start your next chapter with Infinity Dental Clinic.
Job Type: Full-time
Pay: £30,059.00-£40,000.00 per year
Benefits: Employee discount, Free parking, On-site parking
Application question(s): Experience with CRM, Excellent communication skills and customer service
Experience: Sales: 1 year (preferred)
Work Location: In person
Patient Sales employer: Infinity Dental Clinic
Contact Detail:
Infinity Dental Clinic Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Patient Sales
✨Tip Number 1
Get to know the company inside out! Research Infinity Dental Clinic, their services, and their values. This way, when you chat with them, you can show that you're genuinely interested and ready to contribute to their mission of exceptional patient care.
✨Tip Number 2
Practice your pitch! You’ll be converting enquiries into appointments, so rehearse how you’d explain the next steps to potential patients. Keep it warm and clear, just like you would want if you were in their shoes.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. This can give you insider tips and might even lead to a referral, which is always a bonus!
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you’re serious about joining our team at Infinity Dental Clinic.
We think you need these skills to ace Patient Sales
Some tips for your application 🫡
Show Off Your Communication Skills: Since you'll be the first point of contact for patients, make sure your written application reflects your confident and clear communication style. Use friendly language and keep it professional – we want to see how you can build rapport even on paper!
Highlight Relevant Experience: If you've got experience in sales or customer service, don’t hold back! Share specific examples of how you've converted enquiries into bookings or built relationships with clients. We love seeing how your past roles have prepared you for this exciting opportunity.
Be Results-Focused: We’re all about meeting and exceeding targets, so make sure to mention any KPIs or sales goals you've smashed in previous roles. This shows us that you're proactive and results-driven, which is exactly what we need in a Patient Sales Coordinator.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates. Plus, it shows us you’re keen to join our team at Infinity Dental Clinic!
How to prepare for a job interview at Infinity Dental Clinic
✨Know Your Stuff
Before the interview, make sure you understand the services offered by Infinity Dental Clinic, especially their specialisations like Straumann implants and Invisalign. This knowledge will help you answer questions confidently and show your genuine interest in the role.
✨Practice Your Pitch
Since this role is all about converting enquiries into appointments, practice how you would explain the next steps to a patient. Role-play with a friend or family member to refine your communication skills and ensure you come across as warm and approachable.
✨Showcase Your CRM Skills
Familiarise yourself with common CRM systems and be ready to discuss any experience you have with them. If you don’t have direct experience, consider mentioning how you’ve used other tools to manage leads or track performance in previous roles.
✨Be Results-Driven
Prepare examples from your past sales experiences where you met or exceeded targets. Highlight your proactive approach and how you built rapport with customers, as these qualities are key for success in this role.