At a Glance
- Tasks: Be the face of our community, ensuring an amazing experience for members and guests.
- Company: Join beyond, a dynamic workspace brand focused on personal growth and community.
- Benefits: Enjoy 25 days off, employee rewards, and opportunities for career progression.
- Other info: Work in a vibrant environment with regular team events and a supportive culture.
- Why this job: Make a real impact by fostering connections and enhancing member experiences.
- Qualifications: 2+ years in hospitality or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
The role involves being the face of the building and playing a key role in delivering an outstanding member experience. You act as the first point of contact for members, guests, and vendors, ensuring the space operates smoothly and professionally at all times. You support daily operations, member services, and community engagement initiatives.
Key Responsibilities
- Member Experience
- Deliver an exceptional member experience in line with satisfaction KPIs.
- Act as the primary front desk contact during business hours.
- Build and maintain strong relationships with members and their guests.
- Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs.
- Oversee mail and package distribution.
- Support events, promotions, and communications that enhance the member experience.
- Prepare weekly newsletter content for approval.
- Provide administrative support to the (Assistant) Community Manager.
- Maintain a clean, organised, and welcoming front desk and mailroom.
- Operations
- Conduct daily building walkthroughs to maintain quality standards.
- Escalate and follow up on maintenance or service issues.
- Understand and support execution of the Emergency Action Plan.
- Assist with member onboarding and offboarding processes.
- Manage stock ordering and inventory control.
- Support light sales-related activities, including tours and lead follow-up.
- Participate in the commission structure following probation.
- Events & Community
- Support the creation and promotion of the monthly event calendar.
- Execute community events that foster connection and engagement.
- Promote events internally to encourage strong attendance.
- Contribute creative ideas to enhance member experience and engagement.
About You
- 2+ years of experience in hospitality, retail, administration, or a customer-facing environment.
- Strong customer service mindset.
- Excellent verbal and written communication skills.
- Highly organised and structured.
- Proactive, adaptable, and comfortable in a fast-paced environment.
- Demonstrates professionalism, reliability, and accountability.
- Fluent in English and the local language (written and spoken).
Working location
Onsite
Benefits
At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:
- 25 days annual leave, plus your birthday off.
- Access to Perkbox, our employee rewards and wellbeing platform.
- Commission structure (role dependent).
- Enhanced maternity leave.
- Opportunities for career development and progression within a growing business.
- Regular team and community events.
- Company equity package.
- Phone allowance.
Our Mission
To make the world a better place by empowering people to reach their full potential, together. Beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together.
We are an equal opportunity employer and value diversity in all its forms. Beyond is a workspace brand powered by infinitSpace.
StudySmarter Expert Advice🤫
We think this is how you could land Community Host in London
✨Get a Taste of the Scene
Try visiting local eateries and asking if they have any full-time positions available. Many hospitality jobs aren’t advertised online, so popping in for a chat can give you an edge and show your enthusiasm!
✨Network at Food Festivals
Food festivals and culinary events are buzzing with industry connections. Attend these to meet restaurateurs and other food service pros; you never know who might be looking for their next star employee!
✨Show Off Your Skills
Create a short video showcasing your cooking or customer service flair. Post it on social media or even send it directly to places you want to work at, like infinitSpace. It’s a fun way to stand out and demonstrate what you bring to the table!
✨Reach Out Directly to infinitSpace
Don't be shy about reaching out to infinitSpace directly through their website. Express your interest in available roles and attach your CV, showing your genuine eagerness to be part of their team. Personal touches can go a long way!
We think you need these skills to ace Community Host in London
Some tips for your application 🫡
Show Off Your Service Experience:In the hospitality-food-service world, your experience is key! Make sure to highlight any previous roles you've had in restaurants, cafes, or catering. We want to see your customer service skills shine, so include specific examples where you went above and beyond for clients.
Certificates Matter:If you’ve got any relevant certifications, like food safety or bartender training, flaunt them! They can really set you apart from the crowd and show us your dedication to the industry. Just make sure to mention them clearly in your CV or cover letter!
Craft a Genuine Cover Letter:Take the time to write a personal cover letter that reflects your passion for hospitality. Share why you’re excited about infinitSpace and how your skills can contribute to our team's success. We're after that genuine connection!
Highlight Your Team Spirit:In full-time roles, teamwork is everything! Emphasise your ability to work collaboratively in busy environments. Mention any experiences where you’ve effectively collaborated with colleagues or managed conflicts — it's just as important as your technical skills!
How to prepare for a job interview at infinitSpace
✨Show Your People Skills
In hospitality, customer service is everything! Be ready to showcase examples of how you've engaged with customers positively. Maybe you turned a tough situation around or went that extra mile for a guest—let’s hear those stories!
✨Know Your Menu Inside Out
Expect some technical questions about food and drink, especially if you're applying for a kitchen or service role. Brush up on the menu items, including ingredients and any potential allergens. If you’ve got any favourite dishes or cocktails, have a little something prepared to discuss, too!
✨Demonstrate Your Team Spirit
Hospitality thrives on teamwork, so think of examples where you've worked well with others in a fast-paced environment. Be prepared to discuss what makes a great team member and how you contribute to a positive working vibe. They’re looking for that 'good fit!'
✨Get Ready for a Practical Test
In full-time food service roles, don’t be surprised if they want to see your skills in action. Whether it's serving a table or prepping a dish, be mentally prepared for a practical test during the interview. Practice makes perfect—a little dry run with friends could give you the edge!
