The role
As a Community Host, you are the face of the building and play a key role in delivering an outstanding member experience. You act as the first point of contact for members, guests, and vendors, ensuring the space operates smoothly and professionally at all times.You support daily operations, member services and community engagement initiatives.
Key Responsibilities
Member Experience
- Deliver an exceptional member experience in line with satisfaction KPIs
- Act as the primary front desk contact during business hours
- Build and maintain strong relationships with members and their guests
- Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs
- Oversee mail and package distribution
- Support events, promotions and communications that enhance the member experience
- Prepare weekly newsletter content for approval
- Provide administrative support to the (Assistant) Community Manager
- Maintain a clean, organised and welcoming front desk and mailroom
Operations
- Conduct daily building walkthroughs to maintain quality standards
- Escalate and follow up on maintenance or service issues
- Understand and support execution of the Emergency Action Plan
- Assist with member onboarding and offboarding processes
- Manage stock ordering and inventory control
- Support light sales-related activities, including tours and lead follow-up
- Participate in the commission structure following probation
Events & Community
- Support the creation and promotion of the monthly event calendar
- Execute community events that foster connection and engagement
- Promote events internally to encourage strong attendance
- Contribute creative ideas to enhance member experience and engagement
About You
- 2+ years of experience in hospitality, retail, administration or a customer-facing environment
- Strong customer service mindset
- Excellent verbal and written communication skills
- Highly organised and structured
- Proactive, adaptable, and comfortable in a fast-paced environment
- Demonstrates professionalism, reliability, and accountability
- Fluent in English and the local language (written and spoken)
Working location
Onsite
Benefits
At beyond, we believe in empowering our team just as much as our members. We’re committed to creating an environment where you can grow, feel supported, and do your best work. As part of the team, you’ll receive:
- 25 days annual leave, plus your birthday off
- Access to Perkbox, our employee rewards and wellbeing platform
- Commission structure (role dependent)
- Enhanced maternity leave
- Opportunities for career development and progression within a growing business
- Regular team and community events
- Company equity package
- Phone allowance
Our Mission
To make the world a better place by empowering people to reach their full potential, together.
beyond redefines the future of work by creating spaces that inspire personal growth, meaningful connections, and lasting impact - empowering people and communities to thrive together. We are on a mission to create inspiring spaces where everyone can become their best self, so that we can reach our full potential, together
Community Host employer: infinitSpace
As a London City Lead at beyond, you will join a dynamic and supportive work culture that prioritises employee growth and collaboration. With a strong focus on commercial performance and member experience, the company offers an array of benefits including a competitive equity package, uncapped commission structure, and opportunities for career advancement within a rapidly growing business. Located in the heart of London, beyond is dedicated to empowering its team members to thrive both personally and professionally, making it an exceptional employer for those seeking meaningful and rewarding employment.
