At a Glance
- Tasks: Be the face of our community, ensuring an outstanding experience for all members and guests.
- Company: Join a vibrant team in a dynamic and inclusive environment.
- Benefits: Enjoy 25 days off, birthday leave, and access to employee perks.
- Other info: Great opportunities for career growth and regular team events.
- Why this job: Make meaningful connections while enhancing member experiences and community engagement.
- Qualifications: 2+ years in hospitality or customer service with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
As a Community Host, you are the face of the building and play a key role in delivering an outstanding member experience.
You act as the first point of contact for members, guests, and vendors, ensuring the space operates smoothly and professionally at all times.
You support daily operations, member services and community engagement initiatives.
Key Responsibilities
Member Experience
- Deliver an exceptional member experience in line with satisfaction KPIs
- Act as the primary front desk contact during business hours
- Build and maintain strong relationships with members and their guests
- Manage the building inbox and member support ticket system, ensuring requests are handled within SLAs
- Oversee mail and package distribution
- Support events, promotions and communications that enhance the member experience
- Prepare weekly newsletter content for approval
- Provide administrative support to the (Assistant) Community Manager
- Maintain a clean, organised and welcoming front desk and mailroom
- Operations
- Conduct daily building walkthroughs to maintain quality standards
- Escalate and follow up on maintenance or service issues
- Understand and support execution of the Emergency Action Plan
- Assist with member onboarding and offboarding processes
- Manage stock ordering and inventory control
- Support light sales-related activities, including tours and lead follow-up
- Participate in the commission structure following probation
- Events & Community
- Support the creation and promotion of the monthly event calendar
- Execute community events that foster connection and engagement
- Promote events internally to encourage strong attendance
- Contribute creative ideas to enhance member experience and engagement
About You
- 2+ years of experience in hospitality, retail, administration or a customer-facing environment
- Excellent verbal and written communication skills
- Highly organised and structured
- Proactive, adaptable, and comfortable in a fast-paced environment
- Demonstrates professionalism, reliability, and accountability
- Fluent in English and the local language (written and spoken)
- Working location
- Onsite
Benefits
- 25 days annual leave, plus your birthday off
- Access to Perkbox, our employee rewards and wellbeing platform
- Enhanced maternity leave
- Opportunities for career development and progression within a growing business
- Regular team and community events
- Company equity package
We are an equal opportunity employer and value diversity in all its forms.
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We think you need these skills to ace Community Host
Member Experience Management
Customer Service
Relationship Building
Communication Skills
Organisational Skills
Proactivity
Adaptability
