At a Glance
- Tasks: Provide advanced troubleshooting support for complex hardware issues in semiconductor systems.
- Company: Join a fast-growing tech team backed by global investors in Abingdon, Oxford.
- Benefits: Earn £55,000 to £62,000 with 25 days leave, private healthcare, and share options.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Be part of the next generation of semi-conductors and solve real-world technical challenges.
- Qualifications: Experience with precision electromechanical systems and a degree in Physics or Engineering.
The predicted salary is between 55000 - 62000 £ per year.
Would you like to be instrumental in enabling the next generation of semi-conductors? Are you a Technical Support Specialist (Hardware) who can support our technical group in supporting the global deployment, reliability, and performance of our systems? Our team provides technical expertise across system hardware, control systems, manufacturing development whilst partnering with Applications, Customer Support, Engineering, and Manufacturing teams. Are you a highly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing? If this resonates, read on….
Reward and Benefits:
- £55,000 to £62,000 (depending on experience)
- 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme
Based in Abingdon, Oxford, UK, we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.
About the role:
A typical day for a Technical Support Specialist (Hardware) could look like this:
- Hardware Technical Support & Escalation
- Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.
- Acting as technical escalation point for Field Service and Applications teams.
- Diagnosing issues across mechanical, optical, and electronic subsystems.
- Supporting timely resolution of critical field issues.
- System‑Level Diagnostics
- Investigating system‑level performance issues, including integration with OEM modules and custom components.
- Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.
- Reproducing and analysing customer‑reported issues.
- Root Cause Analysis & Corrective Actions
- Leading and contributing to structured root cause investigations for hardware‑related issues.
- Partnering with engineering and manufacturing teams to identify and agree permanent corrective actions.
- Supporting the implementation of design improvements, component updates, and process changes.
- Manufacturing & Build Support
- Collaborating with Manufacturing Development Engineers to support system integration and build activities.
- Assisting with troubleshooting hardware issues during system assembly and integration.
- Providing technical input on manufacturability, subsystem robustness, and overall system stability.
- Support new product introduction including testing, training and documentation.
- Field Issue Investigation
- Analysing field data, logs, and system performance reports to uncover underlying hardware issues.
- Supporting failure analysis of returned components or subsystems.
- Technical Knowledge Development
- Developing and maintaining troubleshooting procedures, diagnostic workflows, and technical documentation.
- Capturing lessons learned from field issues and sharing them.
- Supporting Customer Support and Applications teams through training on hardware.
Who we are looking for:
To succeed as a Technical Support Specialist (Hardware), we do need you to have extensive experience of:
- Precision electromechanical systems and opto-mechanical assemblies.
- High-stability instrumentation requiring sub-micron precision.
- Vibration isolation, nano-positioning stages, sensors and tight tolerance mechanical assemblies.
- Diagnosing complex system issues across mechanical, electronic and optical subsystems.
- Scientific instrumentation, photonics.
- Analysing interactions between hardware, software and environmental factors.
- Explaining complex challenges to key stakeholders.
Nice to have:
- Familiarity with semiconductor equipment, wafer handling systems, EFEM modules, robotics, and automated semiconductor tool architectures.
- Familiarity with metrology tools, nano-scale microscopy systems preferred.
Education / Qualifications:
Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship or a minimum of 5 years of accumulated experience.
Technical Support Specialist (Hardware) in Abingdon employer: Infinitesima
Join a dynamic and innovative team in Abingdon, Oxford, where your expertise as a Technical Support Specialist (Hardware) will directly contribute to the advancement of cutting-edge semiconductor technology. We offer a collaborative work culture that values problem-solving and cross-disciplinary teamwork, alongside competitive benefits including a generous salary, private healthcare, and opportunities for personal and professional growth within a rapidly expanding company backed by industry leaders.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Hardware) in Abingdon
✨Tip Number 1
Network like a pro! Reach out to current employees in the company or industry on LinkedIn. Ask them about their experiences and any tips they might have for landing a role like the Technical Support Specialist (Hardware). You never know, they might even refer you!
✨Tip Number 2
Prepare for the technical interview by brushing up on your troubleshooting skills. Think of real-life examples where you've solved complex hardware issues. Be ready to explain your thought process clearly, as communication is key in this role.
✨Tip Number 3
Showcase your collaborative spirit! During interviews, highlight times when you worked with cross-functional teams. This will demonstrate that you can partner effectively with engineering, manufacturing, and customer support teams, just like they need.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, it shows you're genuinely interested in being part of our growing team in Abingdon.
We think you need these skills to ace Technical Support Specialist (Hardware) in Abingdon
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Technical Support Specialist role. Highlight your experience with precision electromechanical systems and any relevant troubleshooting skills. We want to see how your background aligns with our needs!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about supporting high-performance semiconductor systems. Share specific examples of how you've solved complex technical problems in the past.
Showcase Your Collaboration Skills:Since we value teamwork, be sure to mention any experiences where you collaborated with different teams, like engineering or manufacturing. We love seeing how you can work across disciplines to achieve great results!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it shows you’re keen on joining our team!
How to prepare for a job interview at Infinitesima
✨Know Your Hardware Inside Out
Make sure you brush up on your knowledge of precision electromechanical systems and opto-mechanical assemblies. Be ready to discuss specific examples of how you've diagnosed complex system issues in the past, as this will show your expertise and confidence.
✨Prepare for Technical Scenarios
Expect to tackle some technical scenarios during the interview. Practice explaining how you would approach troubleshooting a hardware issue or conducting root cause analysis. This will demonstrate your problem-solving skills and ability to think on your feet.
✨Show Your Collaborative Spirit
Since this role involves working closely with various teams, be prepared to share examples of how you've successfully collaborated with others in previous roles. Highlight any experiences where you partnered with engineering or manufacturing teams to resolve issues.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions that show your interest in the company and the role. Inquire about the types of challenges the team is currently facing or how they measure success in the Technical Support Specialist position. This shows you're genuinely interested and engaged.
