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For Companies At a Glance
- Tasks: Lead a team to provide top-notch technical support for innovative semiconductor solutions.
- Company: Join a pioneering tech company transforming the semiconductor industry.
- Benefits: Competitive salary, generous leave, private healthcare, and share options.
- Why this job: Make a real impact in a cutting-edge field while developing your leadership skills.
- Qualifications: Degree in sciences or engineering with 5+ years in technical support.
- Other info: Dynamic role with travel opportunities across Europe, USA, and Asia.
The predicted salary is between 48000 - 84000 £ per year.
Infinitesima was spun out of the University of Bristol in 2001 and has been developing innovative metrology solutions which improve speed and precision in the manufacture of semiconductors. The company’s technology combines the 3-dimensional surface detection capability of atomic force microscopy (AFM), with high-speed laser activation and the accuracy of interferometry. The Rapid Probe Microscope (RPM™) is protected by an extensive patent portfolio. The company’s RPM™ technology is being used by leading semiconductor equipment companies globally. Semiconductor devices provide the foundations on which progress in the technology sector are enabled. From Smartphones to Artificial Intelligence, 5G communications to autonomous vehicles, all are made possible through advances in semiconductor processes. Scaling these processes requires sub-nanometer measurement of increasingly complex 3D structures to enable more powerful devices. Based in Abingdon, UK, we are a high calibre team of 100 people and continue to grow. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.
The Role
Based at Abingdon and reporting to the Worldwide Customer Support Director, the Technical Customer Support Manager will provide leadership, management and planning for after-sales customer support and internal technical support to ensure that products are maintained to meet internal and external customer performance and quality requirements. This role will suit someone who has led teams of service engineers working in the field to deliver excellent service to customers, ideally with a complex engineered product.
Responsibilities
- Manage, coach and develop the Customer Support engineer team (currently 8 people)
- Provide technical support and guidance to the team in the field
- Manage the resolution of faults on Infinitesima products at customer sites and in-house
- Manage and plan the installation and maintenance of products at customer sites and in-house
- Monitor the performance and up-time of all company products
- Work with Engineering and Production to determine the root cause of faults and implement reliability improvements
- Travel to customer sites across Europe, USA and Asia (travel may reach 20% and be at short as well as planned notice)
Requirements
- Bachelor’s Degree in physical sciences, engineering discipline or equivalent experience
- Minimum 5 years relevant experience
- Experience in field service, technical support and CRM systems
- Experience of mechanical, electronic and optical systems
- Quality management system experience
- Experience of working with any or all of: robotics; optical systems including lasers and fibres; electronics; electro-mechanics and vacuum systems
£60,000-70,000 (depending on experience) 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme.
Technical Customer Support Manager in Abingdon employer: Infinitesima
Contact Detail:
Infinitesima Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Customer Support Manager in Abingdon
✨Tip Number 1
Network like a pro! Reach out to your connections in the semiconductor industry or related fields. Attend events, webinars, and meetups to get your name out there. You never know who might have a lead on that perfect Technical Customer Support Manager role!
✨Tip Number 2
Show off your skills! Prepare for interviews by brushing up on your technical knowledge and customer support experience. Be ready to discuss how you've led teams and resolved complex issues in the past. We want to see your problem-solving prowess in action!
✨Tip Number 3
Tailor your approach! When you find a job that excites you, make sure to customise your pitch. Highlight your relevant experience with mechanical, electronic, and optical systems, and how it aligns with Infinitesima's innovative technology. We love seeing candidates who understand our mission!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows you're genuinely interested in joining our team at Infinitesima. Don’t miss out on the chance to be part of something groundbreaking!
We think you need these skills to ace Technical Customer Support Manager in Abingdon
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Technical Customer Support Manager role. Highlight your experience in managing teams and providing technical support, especially with complex engineered products. We want to see how your background aligns with our innovative metrology solutions!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about semiconductor technology and how your skills can contribute to our team. Be sure to mention any relevant experience with mechanical, electronic, or optical systems.
Showcase Your Problem-Solving Skills: In your application, don’t forget to showcase your problem-solving skills. We’re looking for someone who can manage fault resolution effectively, so share examples of how you've tackled challenges in previous roles. This will help us see your potential impact on our customer support team!
Apply Through Our Website: We encourage you to apply through our website for the best chance of getting noticed. It’s super easy, and you’ll be able to submit all your documents in one go. Plus, it shows us you’re keen on joining our team at Infinitesima!
How to prepare for a job interview at Infinitesima
✨Know Your Tech Inside Out
Make sure you brush up on the technical aspects of the products you'll be supporting. Understand the intricacies of metrology solutions, atomic force microscopy, and the Rapid Probe Microscope technology. This knowledge will not only impress your interviewers but also help you answer technical questions with confidence.
✨Showcase Your Leadership Skills
As a Technical Customer Support Manager, you'll be leading a team. Be prepared to discuss your previous experience in managing and coaching teams. Share specific examples of how you've developed team members and improved service delivery, as this will demonstrate your capability to lead effectively.
✨Prepare for Scenario-Based Questions
Expect questions that assess your problem-solving skills. Think of scenarios where you've resolved complex issues in the field or managed customer expectations during challenging situations. Use the STAR method (Situation, Task, Action, Result) to structure your answers clearly.
✨Understand the Company Culture
Research Infinitesima's values and culture. Knowing about their innovative approach and commitment to quality will help you align your answers with what they value. Show enthusiasm for their mission in the semiconductor industry and how you can contribute to their growth.
