At a Glance
- Tasks: Become the go-to expert for complex hardware issues and drive innovative solutions.
- Company: Join a leading semiconductor metrology company shaping the future of precision instrumentation.
- Benefits: Competitive salary, flexible hybrid working, and opportunities for professional growth.
- Other info: Diverse and inclusive environment with excellent career development opportunities.
- Why this job: Make a real impact by solving challenging system-level problems in cutting-edge technology.
- Qualifications: Experience in diagnosing complex systems and a background in engineering or related fields.
The predicted salary is between 40000 - 48000 £ per year.
Systems Support Engineer – Precision Instrumentation
Salary
Location
- Abingdon, Oxfordshire
- Help shape the next generation of semiconductor metrology
We're looking for a systems engineer with a passion for solving complex technical problems.
This is not a traditional support role.
You'll become the technical authority for some of the world's most advanced nanoscale measurement systems, working at the intersection of precision mechanics, optics, electronics, software and semiconductor manufacturing.
Working closely with engineering, manufacturing, customer support and applications teams, you'll investigate challenging system issues, drive root cause analysis and help ensure our customers achieve exceptional performance from our technology.
If you enjoy understanding how entire systems behave rather than focusing on a single discipline, we'd love to hear from you.
- What you'll be doing
- Become the hardware escalation expert
- Acting as an escalation point for complex hardware and system issues
- Supporting customer-facing teams with advanced troubleshooting
- Diagnosing problems across mechanical, optical and electronic subsystems
- Driving rapid resolution of critical customer issues
- Solve challenging system-level problems
- Investigating performance issues across highly integrated precision systems
- Reproducing and analysing customer-reported faults
- Understanding interactions between hardware, software and environmental influences
- Working closely with control systems specialists to resolve cross-disciplinary issues
- Lead root cause investigations
- Performing detailed failure analysis and technical investigations
- Identifying corrective and preventative actions
- Working with engineering teams to implement design improvements
- Driving improvements to system robustness and reliability
- Support manufacturing and product development
- Working alongside manufacturing and integration teams
- Troubleshooting issues during assembly and system test
- Supporting new product introduction activities
- Contributing to system validation, training and technical documentation
- Capture and share technical knowledge
- Developing troubleshooting procedures and diagnostic workflows
- Creating best-practice documentation
- Delivering training to customer support and applications teams
- Ensuring lessons learned are translated into improved products and processes
What we're looking for
You'll likely come from a background in
- Precision instrumentation
- Semiconductor equipment
- Scientific instrumentation
- Photonics
- Advanced microscopy
- Metrology systems
- Complex electromechanical equipment
You'll bring experience of
- Diagnosing complex system issues
- Precision opto-mechanical assemblies
- High-stability instrumentation
- Root cause analysis and failure investigation
- Working across mechanical, optical, electronic and software domains
- Explaining complex technical concepts to diverse audiences
- Supporting demanding technical customers
- Driving technical problem solving under pressure
- Particularly interesting backgrounds
- We'd be especially interested in hearing from people with experience in:
- Semiconductor metrology
- Atomic Force Microscopy (AFM)
- Surface metrology
- Precision motion systems
- Nanopositioning systems
- Scientific imaging systems
- Advanced microscopy
- Photonics and optical instrumentation
- Semiconductor process development
- Nanoscale measurement technologies
- Bonus points if you've worked with
- Semiconductor fabs
- Wafer handling systems
- EFEM modules
- Robotics and automation
- Semiconductor manufacturing equipment
- Advanced metrology platforms
- Customer-installed scientific instruments
Education
A degree in Physics, Engineering or a related technical discipline would be beneficial.
However, we're equally interested in engineers who have built their expertise through industry experience, apprenticeships or practical hands-on technical careers.
We believe the best ideas come from diverse perspectives , and we’re committed to creating an environment where everyone can contribute and grow.
If you need any adjustments during the process, just let us know — we’ve got you.
- Location and work pattern
- Based in
- Abingdon, Oxfordshire (OX14 1RG)
- Onsite for the first 3 months
- Flexible hybrid working available after probation (where possible)
- A note on how we run interviews
We use AI only to transcribe interviews so we can focus fully on you. It plays no part in decision-making — all hiring decisions are made by people
Right to work
We welcome applicants from all backgrounds. This role requires permanent right to work in the UK . Sponsorship is only considered in rare cases.
StudySmarter Expert Advice🤫
We think this is how you could land Systems Support Engineer (Hardware) in Abingdon
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Systems Support Engineer (Hardware) role you’re after at Infinitesima.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Infinitesima a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Infinitesima.
✨Apply Through Company Websites
When you spot a role like Systems Support Engineer (Hardware) at Infinitesima, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Systems Support Engineer (Hardware) in Abingdon
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Systems Support Engineer (Hardware), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Infinitesima a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Infinitesima specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Infinitesima
✨Brush Up on Core Engineering Principles
Before heading into the interview with Infinitesima, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Infinitesima want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
