At a Glance
- Tasks: Provide advanced troubleshooting support for high-performance semiconductor systems and collaborate across teams.
- Company: Join a leading tech company shaping the future of semi-conductors.
- Benefits: Earn £55,000 to £62,000, enjoy 25 days leave, private healthcare, and a generous share scheme.
- Other info: Dynamic role with opportunities for growth and learning in a cutting-edge environment.
- Why this job: Be part of groundbreaking technology and make a real impact in the semiconductor industry.
- Qualifications: Degree in Physics or Engineering, or equivalent experience in technical support.
The predicted salary is between 55000 - 62000 £ per year.
Would you like to be instrumental in enabling the next generation of semi‑conductors? We are looking for a Technical Support Specialist (Hardware) to support our technical group in the global deployment, reliability, and performance of our systems. This engineer will collaborate across disciplines to support high‑performance semiconductor metrology systems in the field and in manufacturing.
Reward and Benefits
- £55,000 to £62,000, depending on experience
- 25 days annual leave
- Death in service and private health care benefits
- Personal pension contributions of 4% with salary sacrifice
- A generous EMI Share scheme
About the role
A typical day for a Technical Support Specialist (Hardware) could look like this:
- Hardware Technical Support & Escalation
- Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.
- Acting as technical escalation point for Field Service and Applications teams.
- Diagnosing issues across mechanical, optical, and electronic subsystems.
- Supporting timely resolution of critical field issues.
- System‑Level Diagnostics
- Investigating system‑level performance issues, including integration with OEM modules and custom components.
- Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.
- Reproducing and analysing customer‑reported issues.
- Root Cause Analysis & Corrective Actions
- Leading and contributing to structured root cause investigations for hardware‑related issues.
- Partnering with engineering and manufacturing teams to identify and agree on permanent corrective actions.
- Supporting the implementation of design improvements, component updates, and process changes.
- Manufacturing & Build Support
- Collaborating with Manufacturing Development Engineers to support system integration and build activities.
- Assisting with troubleshooting hardware issues during system assembly and integration.
- Providing technical input on manufacturability, subsystem robustness, and overall system stability.
- Supporting new product introduction including testing, training and documentation.
- Field Issue Investigation
- Analysing field data, logs, and system performance reports to uncover underlying hardware issues.
- Supporting failure analysis of returned components or subsystems.
- Technical Knowledge Development
- Developing and maintaining troubleshooting procedures, diagnostic workflows, and technical documentation.
- Capturing lessons learned from field issues and sharing them.
- Supporting Customer Support and Applications teams through training on hardware.
Who we are looking for
- Precision electromechanical systems and opto‑mechanical assemblies.
- High‑stability instrumentation requiring sub‑micron precision.
- Vibration isolation, nano‑positioning stages, sensors and tight tolerance mechanical assemblies.
- Diagnosing complex system issues across mechanical, electronic and optical subsystems.
- Scientific instrumentation, photonics.
- Analysing interactions between hardware, software and environmental factors.
- Explaining complex challenges to key stakeholders.
Nice to have
- Familiarity with semiconductor equipment, wafer handling systems, EFEM modules, robotics, and automated semiconductor tool architectures.
- Familiarity with metrology tools, nano‑scale microscopy systems preferred.
Education / Qualifications
- Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship, or a minimum of 5 years of accumulated experience.
Technical Support Specialist (Hardware) in Abingdon employer: Infinitesima Ltd
Join a forward-thinking company at the forefront of semiconductor technology, where your role as a Technical Support Specialist (Hardware) will be pivotal in driving innovation and excellence. With a competitive salary, generous benefits including private healthcare and a share scheme, and a collaborative work culture that fosters professional growth, you'll have the opportunity to make a meaningful impact while working alongside industry experts in a dynamic environment. Our commitment to employee development and a supportive atmosphere makes us an exceptional employer for those seeking a rewarding career in high-performance systems.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Hardware) in Abingdon
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Specialist (Hardware) role you’re after at Infinitesima Ltd.
✨Show Off Your Projects!
Don’t be shy about showcasing your engineering projects. Whether it’s a funky app, a mechanical design, or a complex algorithm, having a solid portfolio on platforms like GitHub can really make you stand out. Plus, it gives potential employers at Infinitesima Ltd a taste of what you can bring to the table!
✨Engage with Online Communities
Dive into engineering forums and online communities, like Reddit or specific engineering Discord channels. Sharing your insights, asking questions, and being active can help you build connections that might lead to job opportunities at Infinitesima Ltd.
✨Apply Through Company Websites
When you spot a role like Technical Support Specialist (Hardware) at Infinitesima Ltd, apply directly through their website. Often, this can show your genuine interest in the company and you might just get noticed quicker than via typical job boards.
We think you need these skills to ace Technical Support Specialist (Hardware) in Abingdon
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Specialist (Hardware), it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Infinitesima Ltd a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Infinitesima Ltd specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Infinitesima Ltd
✨Brush Up on Core Engineering Principles
Before heading into the interview with Infinitesima Ltd, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Infinitesima Ltd want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
