At a Glance
- Tasks: Support customers with cutting-edge semiconductor technology and solve complex technical issues.
- Company: Join a leading tech firm driving innovation in the semiconductor industry.
- Benefits: Competitive salary, generous share options, and local mandatory benefits.
- Other info: Dynamic role with opportunities for travel and professional growth across Asia and the UK.
- Why this job: Be a key player in shaping the future of technology while building strong customer relationships.
- Qualifications: 2+ years in product support, fluent in Korean and English, and a background in engineering or physics.
The predicted salary is between 50000 - 55000 £ per year.
Can you work and drive legally in Korea? Would you like to be instrumental in enabling the next generation of semi-conductors? Are you a Technical Field Service Engineer with experience of maintaining and fault finding complex electromechanical systems to support customers on site? Do you thrive when building and maintaining relationships with customers and local partners to provide a direct technical link to HQ? We're looking for an energetic problem solver to work from Cheongju-si, Chungcheongbuk-do (Korea), to provide a technical and cultural bridge on service issues between the on-site team, customers and UK HQ.
Reward and Benefits
- Salary: 80M to 85M (KRW) (depending on experience)
- 12 days, local mandatory benefits and a generous Share Option
A typical week for a Technical Customer Support Engineer could look like this:
- Spending time at customer sites installing products and keeping everything running smoothly.
- Providing support both remotely and on-site — doing maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades.
- Training, mentoring, and coaching distributor service teams so they’re confident and capable.
- Keeping an eye on product performance and up-time across all locations.
- Building solid relationships with customers and distributors, constantly gathering their feedback and priorities.
The working week is spent in the Republic of Korea, with occasional travel (under 20%) around Asia and to the UK.
Who we are looking for
To succeed as a Technical Customer Support Engineer, we do need you to have experience of:
- Experience in an electronic based, high value capital equipment sector, such as semiconductor, scientific instrument, medical device, or other high value instrumentation environments.
- At least 2+ years’ experience working in a Product Support team or Service & Repair role.
- Experience in a customer-interfacing role.
- High standard of written and spoken Korean and English.
- Analytical yet innovative mindset with ability to work in pressurised environment.
- Able to travel at short notice and respond to customer enquiries outside of usual working hours.
- Must be willing to live a minimum of 1.5 hours from customer sites.
Nice to have
- Previous experience with Semiconductors equipment, lasers, optics or precision motion systems including fault finding at a system level.
Education / Qualifications
Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.
We look for the five Cs from our colleagues:
- Customer Focused – Staying close to customer needs and delivering real value.
- Caring – Creating a supportive, respectful environment.
- Collaborative – Sharing ideas and solving problems together.
- Commitment – Owning your work and following through.
- Continuous Improvement – Always learning and pushing things forward.
Field Service Engineer (Technical) - Korea in Abingdon employer: Infinitesima Ltd
Join a forward-thinking company that values innovation and collaboration, where as a Field Service Engineer in Cheongju-si, you will play a crucial role in the semiconductor industry. Enjoy competitive salary packages, generous share options, and a supportive work culture that prioritises employee growth through training and mentorship. With opportunities to build strong relationships with customers and local partners, you'll be part of a dynamic team dedicated to continuous improvement and excellence.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer (Technical) - Korea in Abingdon
✨Leverage Local Networking Events
Field sales is all about building relationships, so look out for local networking events or industry meetups. These gatherings are prime spots for making connections with potential clients and employers. Bring your A-game and chat about your experiences—first impressions matter!
✨Showcase Your Sales Success Stories
Prepare a couple of solid success stories from your past experiences in sales to share during interviews. Think about specific targets you hit or ways you went above and beyond for your clients. Don't be shy—these stories help illustrate your value to Infinitesima Ltd as a field sales pro!
✨Scout Out the Competition
Research potential competitors for Infinitesima Ltd and tailor your approach based on what you find. Understanding their sales strategies will not only help you in interviews, but also give you better talking points when you connect with current employees or industry pros on platforms like LinkedIn.
✨Apply Through Our Website
We know that applying through job boards is tempting, but hitting up Infinitesima Ltd’s website directly can show your genuine interest. Plus, you might find some hidden gems or roles that haven't been advertised yet. So, make it a priority to check it out!
We think you need these skills to ace Field Service Engineer (Technical) - Korea in Abingdon
Some tips for your application 🫡
Show Off Your Sales Savvy:For a field-sales role like this one at Infinitesima Ltd, highlight your previous sales experience prominently on your CV. Use specific numbers to showcase your achievements—think along the lines of 'exceeded sales targets by 20%' or 'expanded client base by 50%'. We want to see your skills in action!
Tailor Your Cover Letter:Your cover letter should reflect not just your enthusiasm for the role at Infinitesima Ltd, but also your understanding of the field sales landscape. Talk about what strategies you've successfully employed in past positions and how they could translate to success in this new role. This is your chance to shine!
Emphasise Interpersonal Skills:Field sales isn't just about the sale—it's about building relationships. Make sure to highlight your communication and negotiation skills in your application materials. We’re all about someone who can connect with clients, so weave those soft skills into your CV and cover letter.
Proof of Performance:If you have any sales certifications or training, definitely include those in your application. They add credibility and show your commitment to growing your sales skills. We believe in the power of ongoing development, so don’t hesitate to include those details to stand out to us at Infinitesima Ltd.
How to prepare for a job interview at Infinitesima Ltd
✨Show Off Your Sales Savvy
Prepare for the interview by brushing up on your knowledge of key sales techniques and terminologies. We can expect to dive into your past sales experiences, so be ready to discuss your approach to prospecting, closing deals, and managing client relationships. A few solid examples of your past successes could really make you stand out!
✨Know Your Product Inside Out
Having a solid understanding of the products or services that Infinitesima Ltd offers is essential. We want to hear how you would convey the value of these to potential clients and address any common objections they might have. If you can tie your knowledge back to real-life scenarios, that'll make your answers even more compelling!
✨Flex Your Adaptability Muscles
As a full-time field-sales rep, your day can be unpredictable. Be prepared to share how you've adapted your sales strategies to different situations or client needs. We love to hear stories where you’ve had to think on your feet or adjust your pitch mid-meeting—this shows you’re not just a one-size-fits-all salesperson!
✨Plan Your Questions Wisely
At the end of the interview, we'll likely ask if you have any questions for us. Use this opportunity to ask about the sales team's culture and the tools you'll be using out in the field. This not only shows your genuine interest in Infinitesima Ltd but also helps you get a feel for whether you’d thrive in that environment.
