At a Glance
- Tasks: Provide advanced troubleshooting support for complex hardware issues in semiconductor systems.
- Company: Join a fast-growing tech team in Abingdon, backed by industry leaders.
- Benefits: Enjoy 25 days annual leave, private healthcare, and a generous share scheme.
- Other info: Collaborative environment with opportunities for personal and professional growth.
- Why this job: Make a real impact in the semiconductor industry while solving complex technical problems.
- Qualifications: Degree in Physics or Engineering, or equivalent experience in technical support.
The predicted salary is between 40000 - 50000 £ per year.
Would you like to be instrumental in enabling the next generation of semi-conductors? Are you a Technical Support Specialist (Hardware) who can support our technical group in supporting the global deployment, reliability, and performance of our systems? Our team provides technical expertise across system hardware, control systems, manufacturing development while partnering with Applications, Customer Support, Engineering, and Manufacturing teams. Are you a highly collaborative engineer who enjoys solving complex technical problems, working across disciplines, and supporting high-performance semiconductor metrology systems in the field and in manufacturing? If this resonates, read on….
Reward and Benefits
- 25 days annual leave
- Death in service and private health care benefits
- Personal pension contributions of 4% with salary sacrifice
- A generous EMI Share scheme
Based in Abingdon, Oxford, UK, we are a high calibre team of 100 plus people and we are growing fast. We are backed by global financial and industry investors including Applied Ventures, the strategic venture arm of the industry leading equipment company.
About the role
A typical day for a Technical Support Specialist (Hardware) could look like this:
- Hardware Technical Support & Escalation
- Providing advanced troubleshooting support for complex hardware issues across installed Metron3D systems and manufacturing builds.
- Acting as a technical escalation point for Field Service and Applications teams.
- Diagnosing issues across mechanical, optical, and electronic subsystems.
- Supporting timely resolution of critical field issues.
- Investigating system level performance issues, including integration with OEM modules and custom components.
- Working closely with the Technical Support Specialist (Control Systems) to diagnose issues across hardware and control systems.
- Reproducing and analysing customer-reported issues.
- Root Cause Analysis & Corrective Actions
- Leading and contributing to structured root cause investigations for hardware-related issues.
- Partnering with engineering and manufacturing teams to identify and agree on permanent corrective actions.
- Supporting the implementation of design improvements, component updates, and process changes.
- Manufacturing & Build Support
- Collaborating with Manufacturing Development Engineers to support system integration and build activities.
- Assisting with troubleshooting hardware issues during system assembly and integration.
- Providing technical input on manufacturability, subsystem robustness, and overall system stability.
- Support new product introduction including testing, training and documentation.
- Analyzing field data, logs, and system performance reports to uncover underlying hardware issues.
- Supporting failure analysis of returned components or subsystems.
- Technical Knowledge Development
- Developing and maintaining troubleshooting procedures, diagnostic workflows, and technical documentation.
- Capturing lessons learned from field issues and sharing them.
- Supporting Customer Support and Applications teams through training on hardware.
Who we are looking for
- Precision electromechanical systems and optomechanical assemblies.
- High-stability instrumentation requiring sub-micron precision.
- Vibration isolation, nano-positioning stages, sensors and tight tolerance mechanical assemblies.
- Diagnosing complex system issues across mechanical, electronic and optical subsystems.
- Scientific instrumentation, photonics.
- Analyzing interactions between hardware, software and environmental factors.
- Explaining complex challenges to key stakeholders.
Nice to have
- Familiarity with semiconductor equipment, wafer handling systems, EFEM modules, robotics and automated semiconductor tool architectures.
- Familiarity with metrology tools, nano-scale microscopy systems preferred.
Education / Qualifications
- Either a Physics or Engineering degree or similar, or a clear equivalent path through relevant apprenticeship or a minimum of 5 years of accumulated experience.
EEO Statement
We welcome applicants from all backgrounds and aim to create a fair, supportive recruitment process. To keep things clear, this role requires someone who already has the permanent right to work in the UK.
Technical Support Specialist (Hardware) New Abingdon, UK employer: Infinitesima Limited
Join a dynamic and innovative team in Abingdon, UK, where your expertise as a Technical Support Specialist (Hardware) will be pivotal in advancing the next generation of semi-conductors. We offer a collaborative work culture that values problem-solving and cross-disciplinary teamwork, alongside competitive benefits such as 25 days annual leave, private healthcare, and a generous EMI Share scheme. With ample opportunities for personal and professional growth, you will be part of a rapidly expanding company backed by leading global investors, making this an exciting place to build your career.
StudySmarter Expert Advice🤫
We think this is how you could land Technical Support Specialist (Hardware) New Abingdon, UK
✨Join Engineering Meetups!
Get yourself along to local engineering meetups or tech conferences. These are great places to connect with like-minded folks and industry leaders who might just have a lead on that full-time Technical Support Specialist (Hardware) New Abingdon, UK role you’re after at Infinitesima Limited.
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We think you need these skills to ace Technical Support Specialist (Hardware) New Abingdon, UK
Some tips for your application 🫡
Showcase Your Technical Expertise:When applying for an engineering role like Technical Support Specialist (Hardware) New Abingdon, UK, it’s essential to highlight your technical skills. Include any relevant software or tools you're proficient in on your CV—think CAD software, simulation tools, or programming languages. Don't skimp on any engineering projects you've worked on that demonstrate your ability to solve complex problems.
Focus on Results and Impact:In the engineering world, we love numbers and real-world impact. Quantify your achievements wherever possible—like reducing costs by a certain percentage, improving efficiency, or successfully completing a project ahead of schedule. This gives your future employers at Infinitesima Limited a clear picture of the value you can bring.
Craft a Compelling Cover Letter:Use your cover letter to express your passion for engineering and explain why you’re drawn to Infinitesima Limited specifically. Share what aspects of their work excite you and how your values align with theirs. This is your chance to show a bit of personality while keeping it professional!
Include Relevant Certifications:If you have any engineering certifications, especially ones that are recognised in your field, make sure to feature them prominently on your CV. They demonstrate not just your knowledge, but also your commitment to professional development, which is something we at StudySmarter value highly.
How to prepare for a job interview at Infinitesima Limited
✨Brush Up on Core Engineering Principles
Before heading into the interview with Infinitesima Limited, make sure you're solid on the fundamental engineering principles relevant to the role. Be ready to discuss concepts such as thermodynamics, fluid mechanics, or structural analysis, depending on the specifics mentioned in the job description. Don’t skip any hands-on projects or coursework; these can be excellent talking points!
✨Show Off Your Problem-Solving Skills
Expect technical questions or case studies during your interview—after all, engineering is all about solving problems! Prepare a few examples of how you've tackled engineering challenges in the past, whether at university or in any practical experience. Practising with mock technical interviews can really help you articulate your thought process and solutions.
✨Relate Your Experience to the Role
In a full-time role, employers like Infinitesima Limited want to see that you can adapt and grow within their team. Be ready to discuss how your previous internships, projects, or studies relate directly to the work you'll be doing. Highlight specific experiences that showcase your collaborative skills and how you've successfully worked within a team environment.
✨Know Your Tools and Software
Most engineering roles require familiarity with specific tools and software. Prepare to talk about your proficiency with programmes like AutoCAD, MATLAB, or SolidWorks if they’re relevant to the role. Even better, have examples of projects where you’ve used these tools, as it'll demonstrate your hands-on experience and readiness for the job.
