Field Service Engineer (Customer Support)
Are you a Field Service Engineer who can provide field service engineering for after‑sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements? Do you have experience of maintaining and fault finding complex electromechanical systems to support customers? Do you thrive when building and maintaining relationships with customers? Are you an energetic problem solver who can provide a technical resolution for complex service issues for our customers?
Rewards and Benefits
- £36,000 to £45,000 (depending on experience)
- 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice and a generous EMI Share scheme
Typical Week
- Spending time at customer sites installing products and keeping everything running smoothly
- Providing support both remotely and on‑site, doing maintenance, checking performance, hunting down faults, repairing issues, and fitting product upgrades
- Training, mentoring, and coaching distributor service teams so they’re confident and capable
- Keeping an eye on product performance and up‑time across all locations
- Building solid relationships with customers and distributors, constantly gathering their feedback and priorities
Responsibilities
- Supporting the installation and technical support of products and systems, both on site and at customer facilities
- Monitoring product performance and uptime, helping ensure systems run reliably in‑house and at end‑user locations
- Proactively engaging with customers to understand issues and support effective, timely resolutions
- Working closely with Production to support and continuously improve the build, test, and commissioning of new and existing products
- Contributing to the ongoing development of the Technical Support function, helping it scale alongside company growth and evolving customer needs
Nice to Have
- Collaborating with multi‑disciplinary teams in a scale‑up arena
- Working with optical systems including lasers and fibres; electronics; electro‑mechanics would be an advantage
- Handling systems with high voltages and lasers safely
- Software experience
- Setting up network/host user environment
Education / Qualifications
Either an Engineering or Physics degree or similar, or a clear equivalent path through relevant apprenticeship or accumulated experience.
Attributes
- Self‑management: Able to work independently, setting priorities for own work based upon the company goals and targets
- Teamwork: Engages with other members of the company to bring the best solutions to the problem. Recognises the value that fellow company members bring to enhance own abilities. Supports colleagues with their tasks when critical to the company goals
- Impact and Influence: Establishes themselves as the knowledge centre in their own field
- Ownership & Initiative: Reacts and addresses both short‑and medium‑term issues and proactively takes action to solve them
- Results Orientation: Focus on the company goal, avoid distraction, making timely decisions to achieve the target
Location and Work Pattern
All of our new UK team members are asked to work on site at Abingdon during their first three months with us. We offer flexible, hybrid working where possible upon completion of probation.
This role requires a permanent right to work in the UK. If a role calls for unique expertise that’s hard to find locally, we may explore sponsorship options—though this is uncommon.
We welcome applicants from all backgrounds and aim to create a fair, supportive recruitment process.
