At a Glance
- Tasks: Install and maintain complex electromechanical systems while providing top-notch customer support.
- Company: Dynamic tech company with a focus on innovation and collaboration.
- Benefits: Competitive salary, 25 days leave, health care, and pension contributions.
- Other info: Work in a supportive environment with opportunities for growth and development.
- Why this job: Join a team where your problem-solving skills make a real difference for customers.
- Qualifications: Degree in Engineering or Physics, or equivalent experience in the field.
The predicted salary is between 36000 - 45000 £ per year.
Are you a Field Service Engineer (Customer Support) who can provide field service engineering for after-sales customers and technical support for internal customers to ensure that products are maintained to meet internal and external customer requirements? Do you have experience of maintaining and fault finding complex electromechanical systems to support customers? Do you thrive when building and maintaining relationships with customers? Are you an energetic problem solver who can provide a technical resolution for complex service issues for our customers?
Responsibilities
- Spend time at customer sites installing products and keeping everything running smoothly.
- Provide support both remotely and on-site, perform maintenance, check performance, hunt down faults, repair issues, and fit product upgrades.
- Train, mentor, and coach distributor service teams so they are confident and capable.
- Monitor product performance and uptime across locations.
- Build solid relationships with customers and distributors, gather feedback and priorities, and support installation and technical support of products and systems, both on site and at customer facilities.
- Ensure systems run reliably in-house and at end-user locations.
- Proactively engage with customers to understand issues and support effective, timely resolutions.
- Work closely with Production to support and improve build, test, and commissioning of new and existing products.
- Contribute to the ongoing development of the Technical Support function to scale with company growth and evolving customer needs.
Nice to have
- Collaborating with multi-disciplinary teams in a scale-up environment.
- Experience with optical systems including lasers and fibres; electronics; electro-mechanics would be an advantage.
- Handling systems with high voltages and lasers safely.
- Software experience.
- Setting up network/host user environments.
- Self-management: Ability to work independently, set priorities for own work based on company goals and targets.
- Teamwork: Engages with other members of the company to bring the best solutions to problems and supports colleagues when critical to company goals.
- Impact and Influence: Establishes themselves as the knowledge centre in their field.
- Ownership & Initiative: Reacts and addresses short- and mid-term issues and proactively takes action to solve them.
- Results Orientation: Focus on the company goal and make timely decisions to achieve targets.
Education and experience
Either an Engineering or Physics degree or a clear equivalent path through relevant apprenticeship or accumulated experience.
Location and company information
Our headquarters are based in Abingdon, Oxford, UK. We are a privately owned company founded in 2001 as a spin-out of the University of Bristol. We strive to foster a diverse and collaborative environment and support candidates through adjustments in the recruitment process if needed.
Salary and benefits
£36,000 to £45,000 (depending on experience), 25 days annual leave, death in service and private health care benefits, personal pension contributions of 4% with salary sacrifice, generous EMI Share scheme.
Field Service Engineer UK in Abingdon employer: Infinitesima Limited
As a Field Service Engineer at our Abingdon headquarters, you'll join a dynamic and supportive team dedicated to innovation and customer satisfaction. We offer competitive salaries, generous annual leave, and a robust benefits package, including private healthcare and a share scheme, all within a collaborative work culture that prioritises employee growth and development. Our commitment to diversity and inclusion ensures that every team member feels valued and empowered to contribute their best.
StudySmarter Expert Advice🤫
We think this is how you could land Field Service Engineer UK in Abingdon
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infinitesima Limited. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infinitesima Limited before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Field Service Engineer UK in Abingdon
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infinitesima Limited:Your cover letter is your chance to shine! Tell us why you want to work at Infinitesima Limited specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infinitesima Limited!
How to prepare for a job interview at Infinitesima Limited
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
