Control Room Specialist in Birmingham

Control Room Specialist

West Midlands, On site

Various Shifts – Open to conversation

This high impact role provides core shift cover for our Central Logistics Centre, acting as the central nervous system for the automated warehouse. You will be the primary link between software performance and physical operations, ensuring maximum throughput and uptime in a highly regulated pharmaceutical environment.

Your Core Responsibilities:

• System Mastery & Uptime: Provide core shift cover of automation and WMS, meticulously tracking system status, ensuring prompt resolution and conducting root cause analysis for complex control issues.
• Capacity Optimization: Identify and actively mitigate systematic bottlenecks to guarantee maximum system capacity, throughput and availability.
• Operational Command: Strategically prioritise tactical workload and manage outbound flow to maintain store service, adjusting weekly pick strategies and A frame slotting as needed.
• Leadership Support: Act as the on shift technical point of contact, providing insights, answering system queries for managers and leveraging influencing skills to drive timely resolution across teams.
• Data & Efficiency: Continuously monitor and improve system performance, supplying KPI data to leadership for planning and tactical decision making.