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- Tasks: Lead customer onboarding and enhance relationships using data-driven insights.
- Company: Fast-growing fintech company with a focus on innovation and inclusivity.
- Benefits: Flexible hybrid working arrangements and a diverse, inclusive culture.
- Why this job: Make a real impact by helping clients achieve success in a dynamic environment.
- Qualifications: Over 3 years of experience in customer success and proactive problem-solving skills.
- Other info: Collaborate across teams and monitor customer health metrics for optimal results.
The predicted salary is between 36000 - 60000 £ per year.
A fast-growing fintech company is seeking a Customer Success Manager to lead customer onboarding and enhance relationships through data-driven insights. The ideal candidate will have over 3 years of experience in customer success and be proactive in solving challenges.
Responsibilities include:
- Monitoring customer health metrics
- Collaborating across teams to ensure clients achieve success
The role offers flexibility with hybrid working arrangements and values diverse, inclusive practices.
AI-Driven Fintech CSM — Hybrid London employer: INFINIT
Contact Detail:
INFINIT Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land AI-Driven Fintech CSM — Hybrid London
✨Tip Number 1
Network like a pro! Reach out to people in the fintech space, especially those who work at companies you're interested in. A friendly chat can open doors and give you insider info on job openings.
✨Tip Number 2
Show off your skills! Prepare a portfolio or case studies that highlight your experience in customer success. Use data-driven insights to demonstrate how you've made a difference in previous roles.
✨Tip Number 3
Be proactive during interviews! Ask insightful questions about the company's customer success strategies and how they measure customer health metrics. This shows you're genuinely interested and ready to contribute.
✨Tip Number 4
Apply through our website! We love seeing applications directly from candidates who are excited about joining us. Plus, it gives you a better chance to stand out in the hiring process.
We think you need these skills to ace AI-Driven Fintech CSM — Hybrid London
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights your experience in customer success, especially any data-driven insights you've used to enhance client relationships. We want to see how you’ve proactively solved challenges in previous roles!
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to explain why you're passionate about fintech and how your skills align with our mission at StudySmarter. Don’t forget to mention your experience with onboarding and monitoring customer health metrics.
Showcase Your Teamwork Skills: Since collaboration is key in this role, highlight examples of how you’ve worked across teams to achieve customer success. We love seeing candidates who can bring people together to solve problems!
Apply Through Our Website: We encourage you to apply directly through our website for the best chance of getting noticed. It’s super easy, and we can’t wait to see your application come through!
How to prepare for a job interview at INFINIT
✨Know Your Fintech Stuff
Make sure you brush up on the latest trends in fintech and how AI is shaping the industry. Being able to discuss specific examples of how data-driven insights can enhance customer relationships will show that you're not just familiar with the field, but genuinely passionate about it.
✨Showcase Your Customer Success Experience
Prepare to share concrete examples from your past roles where you've successfully onboarded customers or solved challenges. Use the STAR method (Situation, Task, Action, Result) to structure your answers and highlight your proactive approach.
✨Understand Customer Health Metrics
Familiarise yourself with key customer health metrics relevant to the role. Be ready to discuss how you’ve monitored these in previous positions and how you would use them to ensure clients achieve success in this new role.
✨Emphasise Collaboration Skills
Since the role involves working across teams, be prepared to talk about your experience collaborating with different departments. Share examples of how you’ve worked with sales, product, or support teams to drive customer success and improve overall client satisfaction.
