Description
As a Support Consultant Apprentice, you’ll be right at the heart of supporting our partners—helping them make the most of our services while building your own skills along the way. From answering inbound enquiries to providing hands-on technical support, you’ll play a key part in delivering a smooth and positive experience. You’ll get involved in onboarding partners onto our cloud portfolio, guiding them through platforms and vendor portals, and ensuring they feel confident every step of the way.
We are pleased to offer this role as an 18-month fixed term contract based in our Fareham office on a hybrid basis. We are partnering with leading tech trainer, QA to offer a Level 3 Microsoft Azure Apprenticeship included in this role.
As a Support Consultant Apprentice, you’ll be right at the heart of supporting our partners—helping them make the most of our services while building your own skills along the way. From answering inbound enquiries to providing hands-on technical support, you’ll play a key part in delivering a smooth and positive experience. You’ll get involved in onboarding partners onto our cloud portfolio, guiding them through platforms and vendor portals, and ensuring they feel confident every step of the way.
We are pleased to offer this role as an 18-month fixed term contract based in our Fareham office on a hybrid basis. We are partnering with leading tech trainer, QA to offer a Level 3 Microsoft Azure Apprenticeship included in this role.
Requirements
Personal requirements
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Exposure to a similar working environment or an achieved qualification at A-level, BTEC or degree level in a relevant IT subject
- GCSE Maths and English, grade A to C or level 4 (or equivalent)
- Competent PC user with strong Microsoft Office suite skills
- Demonstrable interest in IT with an aptitude for technical troubleshooting
- Able to demonstrate strong written and clear verbal communication skills
- Able to demonstrate excellent organisational and time management skills
- Excellent customer service skills, taking ownership of issues from reporting through to resolution to promote partner satisfaction and positive feedback
- Demonstrable experience in handling difficult and complicated issues, turning a negative issue into a positive partner outcome
Personal requirements
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Solution focused, takes accountability for own actions, and constantly strives for greater results
- Aim high! Methodical, accurate, analytical and have a keen attention to detail
- Be open! Demonstrates a positive attitude and willingness to embrace company values
