At a Glance
- Tasks: Provide top-notch IT support to partners and manage queries effectively.
- Company: Join Infinigate Cloud, a dynamic team in Fareham with a collaborative culture.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Permanent role with excellent career progression in a supportive environment.
- Why this job: Kickstart your IT career while honing your technical and customer service skills.
- Qualifications: Relevant IT experience or degree, strong communication, and problem-solving abilities.
The predicted salary is between 30000 - 42000 € per year.
Infinigate Cloud is seeking a driven IT Support Consultant to join their evolving team based in Fareham to deliver effective support to our partners. Are you building a career in IT, newly graduated or have gained exposure to a technical support environment? If "yes", this role could be an ideal career stepping stone to develop your technical capabilities whilst utilising your existing communication and customer service skillset to manage a busy partner query caseload.
We are pleased to offer this role as a hybrid opportunity, 3 days in office and 2 from home following an initial 4-week training period during which time, you will need to attend our office 5 days per week. This is a permanent role that follows a team shift pattern within the core business hours.
Requirements
- 12 months relevant exposure working in a similar role OR Relevant degree or qualifications in IT or comparable subject
- Competent PC user with strong Microsoft Office suite skills
- Demonstrable interest in IT with an aptitude for technical troubleshooting
- Able to demonstrate strong written and clear verbal communication skills
- Able to demonstrate excellent organisational and time management skills
- Excellent customer service skills, taking ownership of issues from reporting through to resolution to promote partner satisfaction and positive feedback
- Demonstrable experience in handling difficult and complicated issues, turning a negative issue into a positive partner outcome
Personal requirements
- Infinigate's values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it: Solution focused, takes accountability for own actions, and constantly strives for greater results
- Aim high: Confident and professional with excellent interpersonal, written, and verbal communication skills
- Be Open: Flexible style, able to work as part of a cohesive team and independently using own initiative
Support Consultant employer: Infinigate
Infinigate Cloud is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for aspiring IT professionals. With a hybrid working model, employees enjoy the flexibility of working from home while also benefiting from comprehensive training and development opportunities in Fareham. The company prioritises personal growth and accountability, ensuring that every team member can thrive and contribute to meaningful partner relationships.
StudySmarter Expert Advice🤫
We think this is how you could land Support Consultant
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend local meetups or webinars, and connect with current employees at Infinigate Cloud. You never know who might give you a heads-up about job openings or even refer you directly!
✨Tip Number 2
Prepare for those interviews! Research common interview questions for IT Support roles and practice your responses. We recommend using the STAR method (Situation, Task, Action, Result) to structure your answers and showcase your problem-solving skills.
✨Tip Number 3
Show off your tech skills! If you have any relevant projects or experiences, be ready to discuss them in detail. Whether it’s troubleshooting a tricky issue or a project you’ve worked on, let your passion for IT shine through.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen by the right people. Plus, we love seeing candidates who take the initiative to engage with us directly.
We think you need these skills to ace Support Consultant
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Support Consultant role. Highlight any relevant experience or skills that match the job description, especially your technical troubleshooting abilities and customer service experience.
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about IT and how your background makes you a great fit for the team at Infinigate Cloud. Don’t forget to mention your communication skills!
Showcase Your Problem-Solving Skills:In your application, give examples of how you've handled difficult situations in the past. This could be anything from resolving a technical issue to turning a negative customer experience into a positive one. We love seeing how you take ownership!
Apply Through Our Website:We encourage you to apply directly through our website. It’s the best way to ensure your application gets seen by the right people. Plus, it shows us you’re keen on joining our team!
How to prepare for a job interview at Infinigate
✨Know Your Stuff
Make sure you brush up on your technical knowledge before the interview. Familiarise yourself with common IT support scenarios and troubleshooting techniques. This will not only help you answer questions confidently but also show your genuine interest in the role.
✨Showcase Your Communication Skills
Since this role involves a lot of partner interaction, practice articulating your thoughts clearly. Prepare examples of how you've effectively communicated in past roles, especially when resolving issues. Remember, it's all about turning a negative into a positive!
✨Demonstrate Problem-Solving Abilities
Be ready to discuss specific instances where you've tackled difficult problems. Use the STAR method (Situation, Task, Action, Result) to structure your answers. This will highlight your ability to take ownership and find solutions, which is key for this position.
✨Embrace the Company Culture
Research Infinigate's values and think about how they align with your own. Be prepared to discuss how you can contribute to their collaborative and inclusive environment. Showing that you fit into their culture can set you apart from other candidates.
