At a Glance
- Tasks: Manage customer billing queries and ensure accurate billing processes.
- Company: Join a dynamic team in a supportive Fareham office.
- Benefits: Hybrid work model, competitive salary, and professional development opportunities.
- Other info: 12-month fixed-term contract with potential for growth.
- Why this job: Be the go-to person for billing issues and make a real difference.
- Qualifications: Detail-oriented with strong communication skills and customer service experience.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a detail-focused and customer-centric Billing Specialist to join our team on a 12-month fixed-term contract, based in our Fareham office. Acting as the primary point of contact for partner billing enquiries, you’ll take ownership of issues from initial query through to resolution, ensuring a high standard of accuracy, responsiveness, and customer satisfaction. This is a key role where success is measured by the delivery of accurate billing, achievement of KPIs, and positive feedback from partners, as well as your ability to proactively resolve issues and support wider billing activities such as reconciliations, manual billing, and providing cover when needed.
We are pleased to offer this 12-month fixed term as a full-time position on a hybrid basis, 3 days in office and 2 days working from home.
Duties & Responsibilities
- Effectively manage customer billing queries in a timely, professional manner, ensuring all relevant processes are adhered to and KPI’s are met.
- Identify any errors or omissions from customer billing and rectify issues by taking appropriate actions to maintain customer satisfaction and minimise complaints.
- Carry out billing reconciliations after any change event (migration, service upgrade/downgrade) to ensure both the billing is correct and that partners are satisfied with the billing and understand any changes.
- Deliver relevant and professional communications to customers in a timely, professional manner following process/template/instruction.
- Liaise with the Credit Controller to communicate any issues which may prevent payments to ensure prompt payments.
- Responsible for ensuring accurate completion of all relevant records in a timely manner, identifying any issues, where needed ensuring a full audit trail is available and all has been appropriately authorised in line with business responsibilities.
- To understand how discounts and promotions work and update discounts as and when required, ensuring the approval process has been followed in line with the DoA and documenting any changes.
- To carry out manual billing tasks when necessary to provide absence cover and to ensure these are completed accurately and on time.
Billing Specialist (FTC) in Fareham employer: Infinigate
Join our Fareham office as a Billing Specialist and experience a supportive work culture that prioritises employee growth and development. With a hybrid working model, you will enjoy the flexibility of working from home while being part of a dynamic team dedicated to delivering exceptional customer service. We offer competitive benefits and a collaborative environment where your contributions are valued, making this an excellent opportunity for those seeking meaningful and rewarding employment.
