At a Glance
- Tasks: Manage billing queries and provide exceptional customer service in a dynamic team.
- Company: Join Infinigate Cloud, a collaborative and innovative tech company.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on autonomy and career advancement.
- Why this job: Be a key player in a supportive team while enhancing your skills.
- Qualifications: 3 years in customer-facing billing roles with strong communication skills.
The predicted salary is between 30000 - 40000 € per year.
Are you a solutions focused, highly accurate customer service professional seeking the next step in your career? Infinigate Cloud are excited to recruit for an exceptional Billing Administrator to join their close-knit Billing Team based in our Fareham office. This varied role acts as the main point of contact for Infinigate Cloud’s partner billing queries and takes ownership of billing services and resolution. This role will give you the opportunity to liaise with a multidisciplinary team, advance your systems knowledge and allow your customer service skills to flourish!
To be successful in this role, you would have gained customer service exposure with systems use, ideally within, or working closely with, the Billing or Finance team. You will thrive in a fast-paced environment and enjoy autonomy in your role, understanding you are a key player in the wider team. Please note, this is a hybrid role with three days in office, and two working from home, following an initial induction period.
Requirements- Desire and passion to provide an excellent customer experience for both internal and external customers.
- At least 3 years’ experience in ideally, a customer facing billing related role.
- Proven ability to manage time and resources effectively to ensure workflows are managed and objectives and deadlines are achieved.
- Excellent attention to detail and the ability to follow and make recommendations to process to improve methods of working.
- Able to successfully negotiate acceptable outcomes with customers.
- Takes ownership of issues from reporting through to resolution.
- Demonstrable experience of being able to analyse complex issues, investigate, identify causes and implement robust resolutions.
- Excellent written and verbal communication skills.
- Computer literate including knowledge and demonstrable experience in using Microsoft Office.
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Takes ownership of issues through to resolution. Is able to use own initiative within a framework of guidelines to make commercial decisions in the best interest of Infinigate Cloud.
- Aim high! Provide a quality service. Maintains high professional standards and gets work right first time, showing a high degree of attention to detail.
- Be open! Quickly builds rapport and easily establishes relationships with partners. Relates well to different types of partners, displays empathy, and gets on with them.
Billing Administrator employer: Infinigate
Infinigate Cloud is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Billing Administrator to thrive. With a strong emphasis on professional growth, employees benefit from opportunities to enhance their systems knowledge while enjoying a hybrid working model that promotes work-life balance. Located in Fareham, the company values ownership and high standards, ensuring that team members are empowered to deliver outstanding customer service in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator
✨Tip Number 1
Network like a pro! Reach out to your connections on LinkedIn or even in person. Let them know you're on the lookout for a Billing Administrator role. You never know who might have the inside scoop on an opening!
✨Tip Number 2
Prepare for those interviews! Research Infinigate Cloud and understand their values. Think about how your experience aligns with their need for excellent customer service and attention to detail. Show them you’re the perfect fit!
✨Tip Number 3
Practice your negotiation skills! Since this role involves liaising with partners, brush up on how to handle billing queries effectively. Role-play with a friend to build your confidence in resolving issues.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step to connect directly with us.
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Tailor Your CV:Make sure your CV is tailored to the Billing Administrator role. Highlight your customer service experience and any relevant billing or finance skills. We want to see how you can bring your unique flair to our team!
Craft a Compelling Cover Letter:Your cover letter is your chance to shine! Use it to explain why you're passionate about providing excellent customer experiences and how your previous roles have prepared you for this position. Let us know why you’re the perfect fit!
Showcase Your Attention to Detail:In this role, attention to detail is key. When writing your application, make sure there are no typos or errors. We appreciate candidates who take the time to present their best selves, so double-check everything before hitting send!
Apply Through Our Website:We encourage you to apply through our website for a smoother process. It’s super easy and ensures your application gets to the right place. Plus, we love seeing applications come directly from our site!
How to prepare for a job interview at Infinigate
✨Know Your Stuff
Before the interview, make sure you understand the billing processes and systems relevant to the role. Brush up on your knowledge of customer service best practices, especially in a billing context. This will help you answer questions confidently and show that you're ready to hit the ground running.
✨Showcase Your Experience
Be prepared to discuss your previous roles in customer service and billing. Highlight specific examples where you've taken ownership of issues and successfully resolved them. This will demonstrate your ability to manage workflows and meet deadlines, which is crucial for this position.
✨Emphasise Attention to Detail
Since this role requires a high degree of accuracy, be ready to talk about how you ensure attention to detail in your work. Share any methods or tools you use to double-check your work and improve processes. This will show that you take quality seriously and can maintain high professional standards.
✨Build Rapport
During the interview, focus on building a connection with your interviewer. Use active listening skills and engage in a friendly manner. This reflects the collaborative culture at Infinigate Cloud and shows that you can relate well to different types of partners, which is key for the role.
