At a Glance
- Tasks: Manage billing queries and provide exceptional customer service in a dynamic team.
- Company: Join Infinigate Cloud, a collaborative and innovative tech company.
- Benefits: Enjoy hybrid working, competitive salary, and opportunities for professional growth.
- Other info: Fast-paced environment with a focus on autonomy and career advancement.
- Why this job: Be a key player in a supportive team while enhancing your skills.
- Qualifications: 3 years in customer-facing billing roles with strong communication skills.
The predicted salary is between 30000 - 40000 £ per year.
Are you a solutions focused, highly accurate customer service professional seeking the next step in your career? Infinigate Cloud are excited to recruit for an exceptional Billing Administrator to join their close-knit Billing Team based in our Fareham office. This varied role acts as the main point of contact for Infinigate Cloud’s partner billing queries and takes ownership of billing services and resolution. This role will give you the opportunity to liaise with a multidisciplinary team, advance your systems knowledge and allow your customer service skills to flourish!
To be successful in this role, you would have gained customer service exposure with systems use, ideally within, or working closely with, the Billing or Finance team. You will thrive in a fast-paced environment and enjoy autonomy in your role, understanding you are a key player in the wider team. Please note, this is a hybrid role with three days in office, and two working from home, following an initial induction period.
Requirements- Desire and passion to provide an excellent customer experience for both internal and external customers.
- At least 3 years’ experience in ideally, a customer facing billing related role.
- Proven ability to manage time and resources effectively to ensure workflows are managed and objectives and deadlines are achieved.
- Excellent attention to detail and the ability to follow and make recommendations to process to improve methods of working.
- Able to successfully negotiate acceptable outcomes with customers.
- Takes ownership of issues from reporting through to resolution.
- Demonstrable experience of being able to analyse complex issues, investigate, identify causes and implement robust resolutions.
- Excellent written and verbal communication skills.
- Computer literate including knowledge and demonstrable experience in using Microsoft Office.
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Takes ownership of issues through to resolution. Is able to use own initiative within a framework of guidelines to make commercial decisions in the best interest of Infinigate Cloud.
- Aim high! Provide a quality service. Maintains high professional standards and gets work right first time, showing a high degree of attention to detail.
- Be open! Quickly builds rapport and easily establishes relationships with partners. Relates well to different types of partners, displays empathy, and gets on with them.
Billing Administrator employer: Infinigate
Infinigate Cloud is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Billing Administrator to thrive. With a strong emphasis on professional growth, employees benefit from opportunities to enhance their systems knowledge while enjoying a hybrid working model that promotes work-life balance. Located in Fareham, the company values ownership and high standards, ensuring that team members are empowered to deliver outstanding customer service in a supportive environment.
StudySmarter Expert Advice🤫
We think this is how you could land Billing Administrator
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infinigate. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infinigate before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Billing Administrator
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infinigate:Your cover letter is your chance to shine! Tell us why you want to work at Infinigate specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infinigate!
How to prepare for a job interview at Infinigate
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
