At a Glance
- Tasks: Manage partner billing enquiries and ensure accurate resolutions.
- Company: Join a dynamic team at Infinigate, fostering collaboration and inclusivity.
- Benefits: Enjoy a hybrid work model with flexibility and a supportive environment.
- Other info: Opportunity for personal growth in a fast-paced, evolving workplace.
- Why this job: Make a real impact by enhancing customer experiences and resolving billing issues.
- Qualifications: 3 years in a customer-facing billing role with strong Excel skills.
The predicted salary is between 30000 - 40000 £ per year.
We’re looking for a detail-focused and customer-centric Billing Specialist to join our team on a 12-month fixed-term contract, based in our Fareham office. Acting as the primary point of contact for partner billing enquiries, you’ll take ownership of issues from initial query through to resolution, ensuring a high standard of accuracy, responsiveness, and customer satisfaction.
This is a key role where success is measured by the delivery of accurate billing, achievement of KPIs, and positive feedback from partners, as well as your ability to proactively resolve issues and support wider billing activities such as reconciliations, manual billing, and providing cover when needed. We are pleased to offer this 12-month fixed term as a full-time position on a hybrid basis, 3 days in office and 2 days working from home.
Requirements
- Desire and passion to provide an excellent customer experience for both internal and external customers.
- At least 3 years’ experience in a customer facing billing related role.
- Proven ability to manage time and resources effectively to ensure workflows are managed and objectives and deadlines are achieved.
- Excellent attention to detail and the ability to follow and make recommendations to process to improve methods of working.
- Able to successfully negotiate acceptable outcomes with customers.
- Takes ownership of issues from reporting through to resolution.
- Demonstrable experience of being able to analyse complex issues, investigate, identify causes and implement robust resolutions.
- High level Microsoft Excel skills to allow for in depth data analysis when investigating billing issues.
- Demonstrable ability to acquire new knowledge and skills quickly and apply to business situations.
- Confidence in working in a rapidly changing business environment.
- Excellent written and verbal communication skills.
- GCSE Maths and English, minimum grade C or level 4 (or equivalent).
- Computer literate to an advanced level including knowledge and demonstrable experience in using Microsoft Office.
Personal requirements
- Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Takes ownership of issues through to resolution. Is able to use own initiative within a framework of guidelines to make commercial decisions in the best interest of Infinigate Cloud.
- Aim high! Provide a quality service. Maintains high professional standards and gets work right first time, showing a high degree of attention to detail.
- Be open! Is resilient, remains calm and self-controlled under pressure. Reacts well to change and stays positive despite setbacks. Keeps difficulties in perspective.
12 Month FTC Billing Specialist employer: Infinigate
Infinigate is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for a Billing Specialist to thrive. With a strong emphasis on professional development and a supportive environment, employees are encouraged to take ownership of their roles while enjoying the flexibility of a hybrid working model. Located in Fareham, the company offers a unique opportunity to engage with partners directly, ensuring a rewarding experience that prioritises customer satisfaction and personal growth.
StudySmarter Expert Advice🤫
We think this is how you could land 12 Month FTC Billing Specialist
✨Get Social with Customer Support Communities
Join customer support groups on platforms like Facebook or Reddit. They often share job openings or temp opportunities. Engaging with these communities can help you learn more about the specific skills and experiences employers are looking for, plus you'll meet folks who might know about openings at companies like Infinigate.
✨Leverage Seasonal Hiring Trends
Since customer support roles can spike during busy seasons (think holidays and sales periods), keep an eye out for timelines when companies ramp up hiring. Make sure to apply early and stay active; sending a quick follow-up a week after applying can show your enthusiasm for the role.
✨Flex Your Communication Skills
In customer support, communication is key! Prepare for hypothetical scenarios that test your problem-solving and customer interaction skills. Practising answers to common role-play questions can really help you shine in interviews—trust us, it makes a difference!
✨Make the Most of Job Boards
Use industry-specific job boards like Glassdoor or Indeed to find temporary roles. Don’t forget to set up alerts for customer support positions at companies like Infinigate. The earlier you apply, the better your chances, so keep your finger on the pulse!
We think you need these skills to ace 12 Month FTC Billing Specialist
Some tips for your application 🫡
Highlight Your Communication Skills:In customer support, top-notch communication is key. Make sure your CV showcases any previous experience where you’ve had to clearly convey information or resolve issues. If you’ve handled customer queries via email or chat, mention it! Let’s see those strong verbal and written skills shine through.
Showcase Problem-Solving Experience:Employers love to see how you've handled tricky situations. Include examples in your application where you’ve tackled customer concerns or had to think on your feet. It's all about proving you can keep cool under pressure and find solutions—something super important in a temporary customer support role!
Tailor Your Approach for Temporary Roles:Since this is a temporary gig, make sure your cover letter emphasises your flexibility and eagerness to dive right in. Mention that you're ready to hit the ground running and are adaptable to new tools or systems—this shows that you understand the urgency often needed in temporary positions.
Proof of Customer Satisfaction:If you’ve got any quantifiable achievements from past customer support roles, like improved customer satisfaction scores or successful project completions, make sure to include them. Numbers speak volumes! This not only shows your capability but also gives us a reason to believe you'll bring that same success to Infinigate.
How to prepare for a job interview at Infinigate
✨Master the Customer Interaction Game
In customer support, we need to showcase our people skills. Prepare for role-playing scenarios where you'll demonstrate how to handle difficult customers or resolve complaints. Think about the types of issues common in Infinigate's industry and how you can respond empathetically and effectively!
✨Know Your Products Inside Out
For a temporary role, it's crucial to familiarize yourself with the products or services Infinigate offers. Brush up on key features, common issues, and FAQs. This knowledge will enable you to respond quickly and confidently to customer queries, showing you’re ready to jump in at a moment’s notice!
✨Flexibility is Key - Emphasise Your Adaptability!
Since this is a temporary role, we're looking to convey how quickly we can adapt to new systems or processes. Be ready to share examples of how you've quickly learned new tools or adjusted to changing environments in past roles. Show them you're the go-to person when the pressure's on!
✨Prepare for Quick Conversational Q&A
You might face a rapid-fire round of questions about customer service principles or how you'd handle specific situations. To ace this, think through different customer scenarios ahead of time, and practice your responses to ensure they're concise and impactful. The aim is to demonstrate your quick thinking and problem-solving skills!
