At a Glance
- Tasks: Support partners with technical queries and ensure a smooth onboarding experience.
- Company: Join a dynamic tech company focused on collaboration and growth.
- Benefits: Gain a Level 3 Microsoft Azure Apprenticeship while earning a competitive salary.
- Other info: Enjoy a hybrid working model and develop your skills in a supportive environment.
- Why this job: Kickstart your IT career and make a real difference for our partners.
- Qualifications: A-levels or equivalent in IT, strong communication, and customer service skills.
The predicted salary is between 18000 - 25000 £ per year.
As a Support Consultant Apprentice, you’ll be right at the heart of supporting our partners—helping them make the most of our services while building your own skills along the way. From answering inbound enquiries to providing hands-on technical support, you’ll play a key part in delivering a smooth and positive experience. You’ll get involved in onboarding partners onto our cloud portfolio, guiding them through platforms and vendor portals, and ensuring they feel confident every step of the way.
We are pleased to offer this role as an 18-month fixed term contract based in our Fareham office on a hybrid basis. We are partnering with leading tech trainer, QA to offer a Level 3 Microsoft Azure Apprenticeship included in this role.
Requirements
- Exposure to a similar working environment or an achieved qualification at A-level, BTEC or degree level in a relevant IT subject
- GCSE Maths and English, grade A to C or level 4 (or equivalent)
- Competent PC user with strong Microsoft Office suite skills
- Demonstrable interest in IT with an aptitude for technical troubleshooting
- Able to demonstrate strong written and clear verbal communication skills
- Able to demonstrate excellent organisational and time management skills
- Excellent customer service skills, taking ownership of issues from reporting through to resolution to promote partner satisfaction and positive feedback
- Demonstrable experience in handling difficult and complicated issues, turning a negative issue into a positive partner outcome
Personal requirements
- Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Solution focused, takes accountability for own actions, and constantly strives for greater results.
- Aim high! Methodical, accurate, analytical and have a keen attention to detail.
- Be open! Demonstrates a positive attitude and willingness to embrace company values.
Support Consultant Apprenticeship employer: Infinigate Holding AG
Infinigate is an exceptional employer that prioritises the growth and development of its employees, offering a unique opportunity to gain hands-on experience in a supportive environment. With a strong emphasis on collaboration and inclusivity, our Fareham office fosters a culture where apprentices can thrive while receiving a Level 3 Microsoft Azure Apprenticeship. Join us to not only enhance your technical skills but also to contribute to a positive partner experience in the dynamic world of IT.
StudySmarter Expert Advice🤫
We think this is how you could land Support Consultant Apprenticeship
✨Get to Know Your Local Businesses
For an apprenticeship in customer support, don’t hesitate to pop into local shops or businesses. They might not have job postings up, but often they’re looking for eager apprentices who can learn on the job. Approach them with confidence and express your interest.
✨Leverage Online Communities
Dive into online forums and communities focused on customer support. Places like Reddit or specific Facebook groups are goldmines for advice and networking. You never know who might be looking for an apprentice or have insider tips about openings at places like Infinigate Holding AG.
✨Tap Into Your School’s Resources
Make sure to use your school’s career services. They often have connections with companies looking for apprentices, which can give you a head start. Plus, they can help you polish your interview skills to shine during those crucial moments.
✨Show Your Passion Online
Create a simple portfolio showcasing any relevant experience, even if it's just customer service experience from part-time gigs. Share it on platforms like LinkedIn to make yourself more visible to employers like Infinigate Holding AG. It’s all about getting your name out there and showing you’re keen to learn!
We think you need these skills to ace Support Consultant Apprenticeship
Some tips for your application 🫡
Show off your communication skills!:In customer support, being able to communicate clearly and effectively is key. When writing your application, make sure to highlight any relevant experience where you've had to support or assist others, whether that's in a job, volunteering, or even in school projects. We want to see how you express yourself and ensure that your enthusiasm comes through!
Tailor your CV to the support role:Your CV should reflect skills that are essential for customer support, like patience, problem-solving, and empathy. Highlight any instances where you've handled difficult situations or resolved conflicts, even if they're not from a formal job. This is your chance to prove that you have the right mindset for an apprenticeship with us at Infinigate Holding AG.
Include relevant coursework or certifications:If you've taken any courses related to customer service or communications, shout about them! This could be anything from online courses to workshops. Certifications show us you're serious about getting into the field and help us see your commitment to learning more in your apprenticeship.
Express your willingness to learn:Since this is an apprenticeship, showing that you’re eager to learn and grow is really important. In your cover letter, share specific reasons why you want to join Infinigate Holding AG and how you're looking forward to gaining hands-on experience in customer support. We love candidates who are enthusiastic and ready to dive into the learning process!
How to prepare for a job interview at Infinigate Holding AG
✨Mastering Communication Skills
As a customer support apprentice, showcasing your verbal and written communication skills is essential. Think about past experiences where you've had to resolve issues or clarify misunderstandings – be ready to discuss these during your interview. Remember, it's all about demonstrating your ability to empathise with customers and provide effective solutions.
✨Brush Up on Product Knowledge
Get familiar with the products or services offered by Infinigate Holding AG. Being knowledgeable about what they sell not only shows your interest but also helps you answer possible technical questions about how you’d assist customers. Prepare to discuss how you would approach learning about new products and your strategy for staying updated.
✨Prepare for Scenario Questions
Expect interviewers to throw some real-life scenarios at you. Prepare for questions about how to handle difficult customers or complaints. They want to see how well you can think on your feet and apply your customer service skills in challenging situations. Try role-playing with a friend to feel more prepared!
✨Show Enthusiasm for Learning
Since you’re applying for an apprenticeship, the hiring team at Infinigate Holding AG will be looking for your motivation to learn and grow. Be ready to express your eagerness to absorb knowledge from seasoned professionals and how you plan to contribute to the team's success. Show them that you're not just looking for a job, but a pathway to build your skills!
