Looking to kick-start your career in IT? We’re looking for a Service Desk Analyst who brings great people skills, a problem-solving mindset and a genuine interest in technology. If you’ve gained 1–2 years of experience in a customer-focused or professional environment and are ready to turn those transferable skills into a career in IT, this is a fantastic opportunity to learn, develop and make an impact as part of our IT team.
We are pleased to offer this position as permanent and full-time (37.5 hours per week, Monday to Friday). This role is situated with the wider IT team based in our South Cerney office on a hybrid basis, 3 days in office, 2 days from home.
- Knowledge of Windows 10/11
- Familiarity with ITIL v4 processes (Incident, Problem, Change, Service Request).
- Experience with ticketing systems (ServiceNow, Jira, Ivanti or similar).
- Great troubleshooting skills.
- Desire and motivation to learn and develop.
- Strong communication skills — able to explain technical issues clearly to non-technical users and to different audience and seniority levels.
- Ability to work under pressure, prioritize effectively, and manage multiple tasks.
Desirable:
- MacOS/Apple eco-system exposure
- Awareness or knowledge of Microsoft 365, Azure AD, and common enterprise applications
- Certifications such as ITIL v4 Foundation, Microsoft Certified: Modern Desktop Administrator, or CompTIA A+/Network+ are desirable.
Personal requirements
Infinigate’s values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Driven and self-motivated with the ability to work on own initiative
- Aim high! Commitment to the delivery of tasks, calm under pressure
- Be open! A teamplayer with a collaborative approach
Service Desk Analyst employer: Infinigate Holding AG
Infinigate is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for ambitious sales professionals. With a focus on employee development and a supportive team environment, you will have the opportunity to thrive in the dynamic field of cyber security while enjoying the flexibility of a hybrid working model from our South Cerney or Woking offices. Join us to take ownership of your role and aim high in your career with meaningful growth opportunities.
