At a Glance
- Tasks: Lead partner success on our cloud marketplace, ensuring seamless onboarding and growth.
- Company: Join a dynamic team at Infinigate Cloud, transforming the cloud marketplace experience.
- Benefits: Enjoy a hybrid work model, competitive salary, and a collaborative culture.
- Other info: Great opportunity for career growth in a supportive and inclusive environment.
- Why this job: Make a real impact by influencing partner success and driving commercial outcomes.
- Qualifications: Strong understanding of cloud marketplaces and excellent communication skills required.
The predicted salary is between 45000 - 55000 £ per year.
Join us as we continue to transform the cloud marketplace experience for our partners and vendors. As Platform Partner Success Manager, you'll lead the journey from initial engagement through to long-term success, ensuring partners can seamlessly onboard, transact, and grow on the CORE platform. You'll act as a trusted advisor, advocate, and strategic partner, bringing together cross-functional teams to remove barriers, maximise value, and deliver outstanding commercial outcomes. This is an exciting opportunity for someone who enjoys making things happen and influencing success at scale.
Infingate Cloud uses a bespoke cloud marketplace platform – CloudBlue Commerce (CORE). Exposure to this platform would be highly advantageous; however, broader awareness of cloud marketplace platforms will be considered and training provided. We are pleased to offer this permanent opportunity as a full-time role, based hybrid from one of our 4 office locations (Fareham, London, Woking or South Cerney) 3 days in office, 2 working from home.
Requirements- Strong understanding of cloud marketplace and subscription platforms, ideally with exposure to CloudBlue Commerce (CORE), including how partners provision, transact, and are billed within the platform.
- Ability to represent platform capability in a commercial context, translating how CORE works into clear, practical conversations that support Sales cycles and partner decision-making.
- Experience working closely with Sales teams to support partner onboarding and growth, with an understanding of how platform capability impacts activation and revenue.
- Confident stakeholder engagement and communication, able to simplify platform behaviour into clear, usable guidance for both partners and internal teams.
- Commercial awareness and outcome focus, able to identify where partner setup or engagement may limit success and act to improve it.
- Strong coordination and ownership mindset, able to work across teams to resolve issues and maintain partner momentum.
- Outstanding verbal and written communication skills with the ability to translate concepts to multiple stakeholders.
- A self-starter with excellent multitasking abilities.
- A team player, embracing business concepts and flexible to change.
Platform Partner Success Manager employer: Infinigate Holding AG
Infinigate is an exceptional employer that fosters a collaborative and inclusive work culture, making it an ideal place for ambitious sales professionals. With a focus on employee development and a supportive team environment, you will have the opportunity to thrive in the dynamic field of cyber security while enjoying the flexibility of a hybrid working model from our South Cerney or Woking offices. Join us to take ownership of your role and aim high in your career with meaningful growth opportunities.
StudySmarter Expert Advice🤫
We think this is how you could land Platform Partner Success Manager
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infinigate Holding AG. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infinigate Holding AG before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Platform Partner Success Manager
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infinigate Holding AG:Your cover letter is your chance to shine! Tell us why you want to work at Infinigate Holding AG specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infinigate Holding AG!
How to prepare for a job interview at Infinigate Holding AG
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
