At a Glance
- Tasks: Lead partner success journeys and ensure seamless onboarding on our cloud platform.
- Company: Join Infinigate Cloud, a top cloud distributor with a people-first culture.
- Benefits: Enjoy a competitive salary, hybrid work, and generous leave policies.
- Other info: Dynamic team environment with opportunities for personal and professional growth.
- Why this job: Make a real impact by helping partners thrive in the cloud marketplace.
- Qualifications: Experience with cloud platforms and strong communication skills are essential.
The predicted salary is between 42750 - 52250 £ per year.
Infinigate Cloud is an award-winning cloud distributor and Microsoft Indirect Provider offering a value-add service to customers with a portfolio of cloud, managed and professional services.
Infinigate Cloud place 'people' at the heart of all we do - whether that is our partners, their customers or the wealth of carefully selected subject matter experts that make up our team.
We set our company values to reflect this, and we hire against them.
Our purpose is to help our partners grow profitable, future-proof cloud businesses achieving sustainable and long-term growth.
Infinigate Cloud is only successful if our partners are successful.
Role Purpose
Join us as we continue to transform the cloud marketplace experience for our partners and vendors.
As Platform Partner Success Manager, you'll lead the journey from initial engagement through to long-term success, ensuring partners can seamlessly onboard, transact, and grow on the CORE platform.
You'll act as a trusted advisor, advocate, and strategic partner, bringing together cross-functional teams to remove barriers, maximise value, and deliver outstanding commercial outcomes.
This is an exciting opportunity for someone who enjoys making things happen and influencing success at scale.
Infingate Cloud uses a bespoke cloud marketplace platform - Cloud Blue Commerce (CORE).
Exposure to this platform would be highly advantageous however broader awareness of cloud marketplace platforms will be considered and training provided.
We are pleased to offer this permanent opportunity as a fulltime role, based hybrid from one of our 4 office locations (Fareham, London, Woking or South Cerney) 3 days in office, 2 working from home.
Duties & Responsibilities
- Act as a key point of contact for partners during pre-onboarding stages, leading platform conversations and shaping partner understanding early
- Deliver platform demos and support sales engagements, clearly articulating how CORE works in practice
- Represent CORE capabilities and constraints with confidence, ensuring solutions are realistic and aligned
- Engage prospective partners to assess fit, highlight complexity, and set clear expectations from the outset
- Deliver or support partner training, ensuring partners are confident in how they will operate within the platform
- Onboarding Visibility & Sales Support
- Maintain a clear view of partner onboarding across the pipeline, focusing on readiness and successful outcomes
- Provide Sales with clarity on partner preparedness, risks, and likely timelines to transact
- Identify gaps between partner expectations and platform reality, and intervene early to resolve Ensure partners reach go-live in a position where they can transact effectively and without friction
- Partner Adoption & In-Life Success
- Take ownership of early partner success, ensuring partners actively adopt and use the platform
- Use partner activity and engagement as leading indicators to identify risk or underperformance
- Work with Sales to drive meaningful usage, not just access to the platform
- Challenge and guide partners where needed to improve performance and realise value from CORE
- Partner Experience & Continuous Improvement
- Use direct partner feedback and experience to identify where the platform or process isn't working
- Translate partner pain points into clear, actionable improvements for Platform Ops
- Influence how onboarding and partner journeys evolve to reduce friction and improve scalability
- Ensure recurring issues are addressed structurally, not just resolved case-by-case
- Step in where partner outcomes are at risk, ensuring issues are understood and driven to resolution
- Provide a single, clear view of partner health to internal stakeholders
- Maintain momentum during issues, ensuring partners and Sales remain informed and confident
- Focus on resolving the underlying cause, not just the immediate issue
- General Skills
- Strong understanding of cloud marketplace and subscription platforms, ideally with exposure to Cloud Blue Commerce (CORE), including how partners provision, transact, and are billed within the platform.
- Ability to represent platform capability in a commercial context, translating how CORE works into clear, practical conversations that support Sales cycles and partner decision-making
- Experience working closely with Sales teams to support partner onboarding and growth, with an understanding of how platform capability impacts activation and revenue
- Confident stakeholder engagement and communication, able to simplify platform behaviour into clear, usable guidance for both partners and internal teams
- Commercial awareness and outcome focus, able to identify where partner setup or engagement may limit success and act to improve it
- Strong coordination and ownership mindset, able to work across teams to resolve issues and maintain partner momentum
- Personal requirements
Infinigate's values underpin a strong collaborative working culture and successful inclusive working environment.
- Own it! Outstanding verbal and written communication skills with the ability translate concepts to multiple stakeholders
- Aim high! A self-starter with excellent multitasking abilities
- Be open! A team player, embracing business concepts and flexible to change
- Up to £40,000 base salary per annum + £5,000 - £10,000 variable commission
- 25 days annual leave rising to 28 days with length of service, plus bank holidays.
- Day off on your birthday.
- Electric Car Lease Scheme
- Life assurance of 4 x basic salary and group income protection from start date
- 5% employer matched pension contributions after 3 months service.
- Individual cover for private medical insurance and healthcare cash plan following successful completion of probationary period.
- Hybrid working arrangements and standard office working hours are 9am - 5.30pm
- Employee assistance programme for practical and emotional support.
- Free parking and complimentary refreshments onsite.
Infinigate Group are committed to creating a diverse and inclusive workplace where differences are not only accepted but also valued and appreciated.
If any reasonable adjustments would support you through the recruitment process, please make us aware by answering the relevant application questions.
For any further queries, please contact us at jobsuk@infinigate. com.
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Partner Success Manager in Fareham employer: Infinigate Cloud
Infinigate Cloud is an exceptional employer that prioritises its people, fostering a collaborative and growth-focused environment. With a strong commitment to employee development, you will have access to extensive training opportunities and a supportive culture that rewards initiative and celebrates success. Located in Woking or Fareham, enjoy the benefits of hybrid working, generous annual leave, and a range of health and wellness perks, making it an ideal place for those looking to build a meaningful career in business development.
StudySmarter Expert Advice🤫
We think this is how you could land Partner Success Manager in Fareham
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infinigate Cloud. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infinigate Cloud before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Partner Success Manager in Fareham
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infinigate Cloud:Your cover letter is your chance to shine! Tell us why you want to work at Infinigate Cloud specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infinigate Cloud!
How to prepare for a job interview at Infinigate Cloud
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
