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- Tasks: Be the tech guru for setting up and maintaining LED screens in various AV systems.
- Company: Join INFiLED, a passionate team turning innovative ideas into reality with cutting-edge technology.
- Benefits: Enjoy a competitive salary, private medical insurance, and a pension plan.
- Why this job: Work hands-on with AV tech, solve problems, and connect with clients in diverse settings.
- Qualifications: Bachelor’s degree in Electrical Engineering or 3 years of relevant experience required.
- Other info: Frequent travel across the UK and abroad is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
At INFiLED, we screen your dreams, but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
About the role
As a Technical Engineer, you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you! Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You'll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays. You'll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.
Key Responsibilities
- Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
- Install, repair, and troubleshoot INFiLED’s LED screens.
- Train partners and end-users, making sure they get the most out of our products.
- Conduct proactive site visits, analyze performance, and suggest improvements.
- Gather valuable customer and partner feedback to share with our product and R&D teams.
- Keep detailed records of actions and solutions.
- Build strong relationships with customers while spotting opportunities for additional service sales.
- Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
- Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
- Provide hands-on support during events, from mic setup to video playback.
Desired Skills & Experience
- Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
- Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
- Knowledge of networking and IT integration.
- Great communicator who can present solutions clearly and connect with clients.
- Able to identify customer pain points and turn them into practical AV solutions.
- Strong problem-solver, capable of troubleshooting issues before and after a sale.
- Comfortable managing multiple projects at once, from the initial pitch to final delivery.
- Detail-oriented with a commitment to delivering high-quality results.
- Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment.
- Good knowledge of hardware, software and LED technologies.
- Provides exceptional service with a strong client-focused approach.
- Available for frequent travel to clients in the UK and abroad.
We offer Fixed base salary + a bonus, Private Medical Insurance, Pension plan.
Technical Engineer (London Area) employer: INFiLED
Contact Detail:
INFiLED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer (London Area)
✨Tip Number 1
Familiarise yourself with the latest trends in AV technology and LED screens. Being knowledgeable about current innovations will not only help you during interviews but also show your passion for the field.
✨Tip Number 2
Network with professionals in the AV industry, especially those who work with LED technology. Attend relevant events or join online forums to connect with potential colleagues and learn more about the company culture at INFiLED.
✨Tip Number 3
Prepare to discuss specific examples of how you've solved technical problems in previous roles. Highlighting your hands-on experience and problem-solving skills will demonstrate your suitability for the Technical Engineer position.
✨Tip Number 4
Showcase your communication skills by practising how you would explain complex technical concepts to non-technical clients. This is crucial for the role, as you'll need to build strong relationships with customers and ensure they understand the solutions you provide.
We think you need these skills to ace Technical Engineer (London Area)
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV systems and LED technology. Emphasise any hands-on technical work, problem-solving skills, and customer interaction you've had in previous roles.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for AV technology and your ability to thrive in fast-paced environments. Mention specific experiences where you successfully solved technical issues or trained users on new systems.
Showcase Your Technical Skills: In your application, clearly outline your knowledge of AV equipment, networking, and IT integration. Provide examples of how you've designed solutions that meet client needs and specifications.
Highlight Customer Service Experience: Since this role involves significant customer interaction, be sure to include examples of how you've built strong relationships with clients and provided exceptional service in past positions.
How to prepare for a job interview at INFiLED
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of AV equipment and LED screens. Be prepared to discuss specific technologies you've worked with and how you've solved technical issues in the past. This will demonstrate your capability as a go-to expert.
✨Highlight Your Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles, especially those involving customer interactions. Discussing your approach to troubleshooting and providing solutions will show that you can handle the demands of the role.
✨Demonstrate Your Communication Skills
Since this role involves training partners and end-users, practice explaining complex technical concepts in simple terms. Being able to communicate effectively with clients is crucial, so think of ways to showcase your ability to connect with people.
✨Research INFiLED and Its Products
Familiarise yourself with INFiLED's products and services before the interview. Understanding their offerings and how they fit into the market will allow you to ask insightful questions and show your genuine interest in the company.
