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- Tasks: Be the tech guru for setting up and maintaining LED screens in various AV systems.
- Company: Join INFiLED, a passionate team dedicated to turning innovative ideas into reality.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and a pension plan.
- Why this job: Work hands-on with cutting-edge technology while building relationships and solving real-world problems.
- Qualifications: Bachelor’s degree in Electrical Engineering or 3 years of relevant experience required.
- Other info: Frequent travel across the UK and abroad is part of the role.
The predicted salary is between 36000 - 60000 £ per year.
At INFiLED we screen your dreams, but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
As a Technical Engineer, you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you!
Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You’ll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays. You’ll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.
Key Responsibilities
- Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
- Install, repair, and troubleshoot INFiLED’s LED screens.
- Train partners and end-users, making sure they get the most out of our products.
- Conduct proactive site visits, analyze performance, and suggest improvements.
- Gather valuable customer and partner feedback to share with our product and R&D teams.
- Keep detailed records of actions and solutions.
- Build strong relationships with customers while spotting opportunities for additional service sales.
- Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
- Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
- Provide hands-on support during events, from mic setup to video playback.
Desired Skills & Experience
- Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
- Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
- Knowledge of networking and IT integration.
- Great communicator who can present solutions clearly and connect with clients.
- Able to identify customer pain points and turn them into practical AV solutions.
- Strong problem-solver, capable of troubleshooting issues before and after a sale.
- Comfortable managing multiple projects at once, from the initial pitch to final delivery.
- Detail-oriented with a commitment to delivering high-quality results.
- Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment.
- Good knowledge of hardware, software and LED technologies.
- Provides exceptional service with a strong client-focused approach.
- Available for frequent travel to clients in the UK and abroad.
We offer
- Fixed base salary + a bonus
- Private Medical Insurance
- Pension plan
Contact Detail:
INFiLED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer (City of London)
✨Tip Number 1
Familiarise yourself with the latest trends in AV technology and LED screens. Being knowledgeable about current innovations will not only help you during interviews but also show your passion for the industry.
✨Tip Number 2
Network with professionals in the AV and technical engineering fields. Attend industry events or join online forums to connect with others who can provide insights or even refer you to opportunities at INFiLED.
✨Tip Number 3
Prepare to discuss real-world scenarios where you've successfully solved technical problems or improved customer experiences. This will demonstrate your hands-on experience and problem-solving skills, which are crucial for the role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical clients. This is key in a role that requires bridging the gap between technology and customer needs.
We think you need these skills to ace Technical Engineer (City of London)
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and skills required for the Technical Engineer position at INFiLED. Tailor your application to highlight your relevant experience in AV systems and customer interaction.
Craft a Tailored CV: Your CV should reflect your technical expertise and experience with LED screens and AV equipment. Emphasise any hands-on roles you've had, as well as your problem-solving abilities and customer service experience.
Write a Compelling Cover Letter: In your cover letter, express your passion for AV technology and your desire to be part of a dynamic team. Mention specific examples of how you've successfully solved technical issues or improved client experiences in previous roles.
Highlight Relevant Skills: Make sure to showcase your knowledge of networking, IT integration, and your ability to communicate effectively with clients. These skills are crucial for the role and should be clearly presented in both your CV and cover letter.
How to prepare for a job interview at INFiLED
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of AV equipment and LED screens. Be prepared to discuss specific technologies you've worked with and how you've solved technical issues in the past.
✨Demonstrate Problem-Solving Skills
Think of examples where you've successfully troubleshot problems or improved processes. Highlight your ability to identify customer pain points and turn them into practical solutions.
✨Communicate Clearly
As a Technical Engineer, you'll need to explain complex concepts to clients. Practice articulating your thoughts clearly and concisely, ensuring you can connect with both technical and non-technical audiences.
✨Prepare for Customer Interaction Scenarios
Since this role involves a lot of customer interaction, be ready to role-play scenarios where you train users or provide support. Show that you can build strong relationships and understand client needs.
