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- Tasks: Be the tech guru for setting up and maintaining LED screens in various AV systems.
- Company: Join INFiLED, a passionate team dedicated to turning dreams into reality with cutting-edge technology.
- Benefits: Enjoy a competitive salary, bonuses, private medical insurance, and a pension plan.
- Why this job: Work in diverse settings, solve real problems, and connect with clients while using innovative AV tech.
- Qualifications: Bachelor’s degree in Electrical Engineering or 3 years of relevant experience in a technical customer service role.
- Other info: Frequent travel across the UK and abroad is required.
The predicted salary is between 36000 - 60000 £ per year.
At INFiLED, we’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!
As a Technical Engineer, you’ll be the go-to expert for setting up and maintaining our LED screens in AV systems. This post-sales role is a mix of hands-on technical work, problem-solving, and customer interaction—so if you love AV tech and working with people, this job is for you! Your job is all about making sure our LED solutions not only work flawlessly but also fit each client’s needs and budget. You'll be the bridge between the tech side of INFiLED and the people using our products, helping them get the most out of our cutting-edge displays. You'll work in a variety of settings, from corporate offices and entertainment venues to schools and government buildings, making sure everything runs seamlessly wherever our screens are in use.
Key Responsibilities
- Be the go-to tech expert, providing both remote and on-site support to INFiLED customers across the UK.
- Install, repair, and troubleshoot INFiLED’s LED screens.
- Train partners and end-users, making sure they get the most out of our products.
- Conduct proactive site visits, analyze performance, and suggest improvements.
- Gather valuable customer and partner feedback to share with our product and R&D teams.
- Keep detailed records of actions and solutions.
- Build strong relationships with customers while spotting opportunities for additional service sales.
- Set up and operate AV equipment for live events, meetings, and broadcasts to ensure everything runs smoothly.
- Work closely with lighting engineers, IT teams, and other tech staff to seamlessly integrate AV systems.
- Provide hands-on support during events, from mic setup to video playback.
Desired Skills & Experience
- Knowledge of AV equipment and systems/LED screens, including audio mixers, video projectors, displays, video conferencing tools, and control systems.
- Skilled at designing and recommending AV solutions that fit both technical specs and client needs.
- Knowledge of networking and IT integration.
- Great communicator who can present solutions clearly and connect with clients.
- Able to identify customer pain points and turn them into practical AV solutions.
- Strong problem-solver, capable of troubleshooting issues before and after a sale.
- Comfortable managing multiple projects at once, from the initial pitch to final delivery.
- Detail-oriented with a commitment to delivering high-quality results.
Bachelor’s degree in Electrical Engineering or equivalent proven experience of minimum 3 years in a Technical Customer (Service/Sales) environment. Good knowledge of hardware, software and LED technologies. Provides exceptional service with a strong client-focused approach. Available for frequent travel to clients in the UK and abroad.
We offer Fixed base salary + a bonus, Private Medical Insurance, Pension plan.
Technical Engineer employer: INFiLED
Contact Detail:
INFiLED Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Technical Engineer
✨Tip Number 1
Familiarise yourself with the latest AV technologies and LED screen systems. Being knowledgeable about current trends and innovations will not only boost your confidence but also impress potential employers during interviews.
✨Tip Number 2
Network with professionals in the AV industry. Attend relevant events, webinars, or workshops to meet people who can provide insights into the role and potentially refer you to job openings at INFiLED.
✨Tip Number 3
Prepare to demonstrate your problem-solving skills. Think of specific examples from your past experiences where you successfully resolved technical issues or improved client satisfaction, as these will be key in showcasing your fit for the role.
✨Tip Number 4
Showcase your communication skills by practicing how you would explain complex technical concepts to non-technical clients. This is crucial for a Technical Engineer role, as you'll need to bridge the gap between technology and customer needs.
We think you need these skills to ace Technical Engineer
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in AV systems and LED technology. Emphasise any hands-on technical work, problem-solving skills, and customer interaction you've had in previous roles.
Craft a Compelling Cover Letter: In your cover letter, express your passion for AV technology and how your skills align with the role of Technical Engineer. Mention specific experiences where you successfully solved technical issues or improved client satisfaction.
Showcase Your Communication Skills: Since the role involves customer interaction, demonstrate your communication skills in your application. Use clear and concise language, and provide examples of how you've effectively communicated technical solutions to non-technical clients.
Highlight Relevant Qualifications: Ensure you mention your educational background, especially if you have a degree in Electrical Engineering or equivalent experience. Include any certifications related to AV systems or LED technologies that could strengthen your application.
How to prepare for a job interview at INFiLED
✨Show Your Technical Expertise
Make sure to brush up on your knowledge of AV equipment and LED screens. Be prepared to discuss specific technologies you've worked with and how you've solved technical issues in the past. This will demonstrate your capability as a go-to expert.
✨Demonstrate Problem-Solving Skills
Prepare examples of how you've tackled challenges in previous roles. Highlight situations where you identified customer pain points and provided practical solutions, as this aligns perfectly with the responsibilities of the Technical Engineer role.
✨Communicate Clearly
Since this role involves customer interaction, practice explaining complex technical concepts in simple terms. Being able to connect with clients and present solutions clearly will set you apart from other candidates.
✨Emphasise Team Collaboration
Be ready to discuss your experience working with different teams, such as lighting engineers and IT staff. Show that you understand the importance of collaboration in delivering seamless AV solutions and how you can contribute to a team environment.
