Sales Operations Coordinator/Office Manager (Crawley)

At INFiLED we screen your dreams, but it’s the people #behindthescreens who make it all happen. We’re a team of passionate doers who love turning ideas into reality. If you’re someone who takes the initiative, thrives in a fast-paced environment, and wants to be part of something big, don’t hesitate to apply!

About the role

Location: must be located within easy commuting distance of the new UK office based in Crawley.

As a Sales Operations Coordinator/Office Manager you are responsible for managing the day-to-day operations of the UK sales team. This includes handling sales related administrative tasks, maintaining sales data, generating reports, and ensuring the smooth operation of sales processes. This role is essential for improving sales efficiency and effectiveness by providing accurate data and streamlined processes. As an Office Manager you’ll be the backbone of our daily operations, ensuring everything runs smoothly and efficiently. From managing schedules and office supplies to coordinating meetings and supporting the team, you’ll play a key role in keeping the workplace organized and productive.

Key Responsibilities

• Assist the sales team with scheduling, travel coordination, and expense management where appropriate.
• Prepare sales presentations, proposals, and contracts in conjunction with the sales managers when required.
• Act as a liaison between sales, marketing, finance, logistics and customer service.
• Manage and optimize sales tools to boost productivity.
• Evaluate and recommend new sales administration methodologies.
• Monitor inventory and work with product and procurement teams on restocking.
• Maintain and update customer and sales data in the CRM system making sure it’s accurate.
• Generate regular and ad-hoc sales reports to provide insights into sales performance.
• Analyze sales data to identify trends, opportunities, and areas for improvement.
• Assist in the preparation of sales forecasts and budget.
• Streamline sales processes to improve efficiency and productivity.
• Develop and document standard operating procedures (SOPs) for sales operations.
• Implement process improvements based on feedback from the sales team.
• Coordinate and process new sales orders within the CRM system.
• Act as the primary support for all invoice and payment queries and liaise with the finance team.
• Progress all stages of product production with HQ and provide production status reports to clients as well as the sales team.
• Coordinate all logistical requests from the client as well as UK stocking, showroom and demo requests.

Office Manager

• Manage calendars, appointments, and travel for the team.
• Serve as the first point of contact, handling calls, emails, and inbound enquiries.
• Prepare documents, maintain records, and ensure accurate data entry.
• Oversee daily office operations, supply inventory, vendor coordination, and facility upkeep.
• Assist with planning and logistics for company events, meetings, and conferences.
• Track expenses, process invoices, and manage office-related purchases.
• Assist with onboarding, workspace setup, and administrative needs.
• Ensure compliance with workplace safety regulations and emergency protocols.

Desired Skills & Experience

• Bachelor’s degree in business administration, Sales, Marketing, or a related field.
• Fluent English (mandatory) with outstanding written and verbal communication skills.
• 2-4 years of experience as an administrative, sales operations, sales support, office management or a similar role.
• Experience with CRM systems (e.g., Salesforce, HubSpot) and sales analytics tools.
• Strong analytical and problem-solving skills.
• Excellent organizational and time-management skills.
• Proficiency in Microsoft Office Suite and other office productivity tools.
• Strong written and verbal communication skills.
• Ability to work autonomously and as part of a team.
• Detail-oriented with a focus on accuracy.
• Ability to multitask and prioritize effectively.
• Customer-focused with a commitment to delivering high-quality support and service.

We offer

• Generous base salary + bonus scheme based on KPI’s.
• Pension plan.
• Private health care.
• 25 days annual holiday + normal UK bank holidays.