At a Glance
- Tasks: Own the customer journey from pre-sales to implementation and long-term adoption.
- Company: Join a leading AI-powered healthcare solutions provider.
- Benefits: Competitive salary, flexible working hours, and opportunities for professional growth.
- Other info: Dynamic team environment with a focus on innovation and collaboration.
- Why this job: Make a real impact in healthcare by helping clients maximise product value.
- Qualifications: 4+ years in client-facing roles with experience in B2B SaaS implementations.
The predicted salary is between 63900 - 78100 £ per year.
We're looking for a Customer Solutions Partner to own the full customer journey - from pre-sales solution design through implementation, go-live, and long-term adoption.
You'll work with health insurers, telehealth providers, hospital networks, and national healthcare systems deploying our AI-powered symptom assessment and triage platform.
You'll report to the Head of Customer Solutions & Delivery (Wojtek) and work closely with the Chief Customer Officer (Alicja).
Because our platform is API-first and highly configurable, you'll need to connect business goals, clinical workflows, and technical implementation - mapping customer problems onto what our product can already do, not just taking feature requests at face value.
Your mission is simple: help customers achieve measurable value from our products.
- Success In This Role Means
- Your customers go live efficiently and achieve strong product adoption.
- You continuously refine how we implement solutions based on your experience and customer feedback.
- Expansion opportunities are identified early and seamlessly shared with the commercial team.
- You build trusted relationships with both customer stakeholders and internal teams.
- Customers see you as a trusted partner and strategic advisor who helps them maximize the value of their investment.
Responsibilities
Your work will span three phases: pre-sales, implementation, and post-go-live.
- Partner with Business Development during discovery and solution design sessions
- Validate customer use cases, workflows, and implementation feasibility
- Scope solutions, flag risks, estimate delivery effort
- Support RFP responses on solution design and implementation
- Lead customers from signed contract through implementation to go-live
- Run discovery workshops, perform solution design, and turn requirements into an implementation plan with milestones and owners
- Drive the implementation process on the customer side and help them translate their goals into a clear, actionable implementation approach
- Act as the customer's main point of contact for product and implementation questions
- Unblock issues as they come up; improve implementation playbooks and reusable delivery best practices
- Track usage, KPIs, and outcomes; drive adoption and optimization
- Co-lead Quarterly Business Reviews with Enterprise Account Managers
- Flag expansion opportunities to the commercial team
- Role Requirements
- 4+ years in Implementation, Solution Consulting, Technical Account Management, or similar client-facing role in B2B Saa S
- Experience leading full enterprise software implementations, especially for API-based products
- Track record of co-designing solutions that drive business outcomes for customers - starting from the customer problem rather than the requested feature, and able to judge whether a given solution actually solves it
- Confidence running discovery workshops, whiteboarding sessions, solution scoping, and implementation planning
- Experience owning post-implementation adoption, account health, and long-term client relationships, not just delivery
- Familiarity with REST APIs and basic integration concepts (authentication, data flows, webhooks, JSON)
- Experience running or contributing to Quarterly Business Reviews (QBRs) or other strategic customer engagements
- High ownership and a proactive, problem-solving mindset
- Comfortable with usage dashboards and turning data into recommendations
- CRM experience (Hub Spot or similar)
- Strong working knowledge of AI tools and the ability to apply them effectively for research, documentation, synthesis, client preparation, and process improvement
- Fluent in English, written and spoken, with the ability to communicate clearly across technical and business audiences
- Nice to have
- Experience with enterprise healthcare organizations (insurers, providers, hospital networks, public health systems)
- Working knowledge of HL7/FHIR or healthcare interoperability
- German language skills
- Experience with Jira, Miro, Confluence, or similar tools
- #J-18808-Ljbffr
Customer Solutions Partner in London employer: Infermedica
As a Customer Solutions Partner, you'll thrive in a dynamic and supportive work environment that prioritises employee growth and collaboration. Our culture fosters innovation and encourages you to take ownership of your projects, ensuring that you can make a meaningful impact on the healthcare sector. With access to cutting-edge AI technology and a commitment to professional development, this role offers unique opportunities to advance your career while helping customers achieve significant value from our solutions.
StudySmarter Expert Advice🤫
We think this is how you could land Customer Solutions Partner in London
✨Get to Know the Company Culture
Before jumping into applications, it’s super helpful to understand the vibe at Infermedica. Check out their social media, read reviews on sites like Glassdoor, and see how they engage with customers. It'll give you clues on their values and help tailor your conversation during interviews.
✨Join Customer Support Communities
Dive into online communities like those on Reddit or LinkedIn where customer support pros hang out. Participating in discussions or asking questions can make you more visible to potential recruiters and help you learn about job openings at companies like Infermedica before they even post them.
✨Attend Job Fairs or Networking Events
Look out for local job fairs or events specifically for customer support roles. This is your chance to meet hiring managers face-to-face, and you might even get the opportunity to interview on the spot!
✨Show Off Your Skills with Customer Interactions
In the customer support world, showcasing your communication skills is key. Consider creating a short video introducing yourself or even doing a mock call to showcase your abilities. It's a memorable way to stand out, especially if you can share this during your interview process!
We think you need these skills to ace Customer Solutions Partner in London
Some tips for your application 🫡
Show Off Your Communication Skills:In customer support, clear communication is key. Make sure your CV highlights any experience you've had in customer-facing roles and your ability to resolve issues. Don't shy away from including specific examples of how you've gone above and beyond to help customers – this really shows your potential in the role.
Tailor Your Cover Letter to Infermedica:Your cover letter is your chance to shine! Tell us why you want to work at Infermedica specifically. Mention any unique aspects of our company that resonate with you and how your skills can enhance our customer support. This personal touch will set your application apart from the rest!
Highlight Any Relevant Tools or Tech Skills:If you've used customer support software like Zendesk or Freshdesk or have experience with CRM systems, make sure to mention these in your application. Being familiar with industry-standard tools can be a big plus for us when we’re reviewing applications, as it shows you can hit the ground running!
Demonstrate Your Problem-Solving Skills:Customer support roles often require a knack for problem-solving. In your application, share examples of past experiences where you've tackled tough situations or resolved conflicts effectively. This will give us a good sense of how you handle challenges—an essential skill for success at Infermedica!
How to prepare for a job interview at Infermedica
✨Show Off Your People Skills
In customer support, it's all about communicating effectively. Prepare to share instances from your past experiences where you handled difficult customers or resolved conflicts. We want to hear how you empathised and found the best solutions, so think of specific examples to back up your stories!
✨Know the Tools of the Trade
Familiarise yourself with common customer support tools like Zendesk or Freshdesk, and make sure to review how you’ve used any similar systems in the past. During the interview, being able to discuss your hands-on experience with software or ticketing systems can really set you apart from the competition, so don’t skip this prep!
✨Show Genuine Enthusiasm
As this is a full-time role, employers want someone who isn’t just looking for any job, but wants to grow within customer support. Make sure to express your enthusiasm for helping customers and your desire to develop your skills. Show them why you're passionate about this field!
✨Practice Common Scenarios
Be prepared for role-playing scenarios where you might have to reassess a solution with a frustrated customer or explain a complex process in simple terms. Practising these common scenarios can help us feel more confident and demonstrate our practical skills effectively during the interview.
