Senior Interaction Designer

The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up to administer compensation to people whose lives have been impacted by the infected blood scandal. This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion. The multidisciplinary teams within IBCA’s Digital Service Design Directorate are organised around delivering our mission and priorities:

• To create a user-centred, empathetic end-to-end service at the heart of IBCA to provide the means of paying compensation to those eligible.
• To iterate our service through starting small and scaling fast, through a test and learn approach.

We are looking for an enthusiastic and talented senior interaction designer to help us achieve our mission and priorities. You will be working across the whole end-to-end journey, improving the experience for people who are making a claim for compensation as well as the staff who are supporting them. This is a unique opportunity to work on the user experience that will make a real difference to people.

As a senior interaction designer at IBCA, you will be working at pace, collaborating with user researchers, content designers, business analysts, product managers, and developers to create user-centred designs that meet user and business needs. Your work will be varied and will involve design at multiple stages of the process, for both digital and offline channels. You will join our supportive interaction design community and work alongside other designers to contribute to our emerging common components and patterns. IBCA follows trauma-informed design principles, and it is essential that you are able to put users’ needs at the heart of your work.

The successful candidate will need to:

• Understand user needs and business objectives in a highly complex service area.
• Develop design concepts that help reimagine how services can be delivered end-to-end.
• Rapidly design and test digital prototypes with users.
• Make design decisions in collaboration with the product team, senior stakeholders, and users.
• Contribute to design standards, ensuring patterns and components are consistent, accessible, easy to use, and well documented.
• Help identify new patterns and components unique to IBCA that can be developed into a library of reusable components.
• Contribute to, and support the facilitation of our Interaction Design Community of Practice.
• Ensure designs meet WCAG 2.2 standards, focusing on users with access needs as well as those experiencing trauma/vulnerability.

Person specification:

• Extensive experience in UCD, from initial discovery through to live delivery.
• Experience designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.
• Expertise in digital prototyping tools such as Figma, HTML/CSS, or GDS Prototype Kit.
• Ability to create clear, compelling design concepts and artifacts that communicate complex journeys simply.
• Experience working within technical, data, and policy constraints while advocating for the best user outcome.
• Experience managing difficult discussions with senior stakeholders and technical teams to reach a consensus.
• Influencing decisions, dealing with challenging situations, and removing blockers to ensure interactions are user-centred, usable, and accessible.
• Applying design standards to your work and supporting other interaction designers to ensure design standards are met.
• Working in a fast-paced environment with tight deadlines.
• GDS Experience: Experience working with the GOV.UK Design System and meeting the Government Service Standard or equivalent experience working with large-scale, accessible design systems and rigorous organisational service standards.
• Passionate about communities of practice: An active member of a design community, comfortable facilitating and networking with others and contributing to ways of working and community activities such as design critiques.
• Trauma-Informed Design: Understanding of how to design services for users in vulnerable circumstances or those dealing with bereavement and health issues.