At a Glance
- Tasks: Design user-centred interactions that make a real difference for those affected by the infected blood scandal.
- Company: Join the Infected Blood Compensation Authority, a compassionate and impactful organisation.
- Benefits: Competitive salary, supportive community, and the chance to create meaningful change.
- Other info: Work in a fast-paced environment with opportunities for professional growth.
- Why this job: Be part of a mission-driven team that prioritises empathy and user needs.
- Qualifications: Extensive experience in user-centred design and digital prototyping tools.
The predicted salary is between 50000 - 65000 £ per year.
The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up to administer compensation to people whose lives have been impacted by the infected blood scandal. This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
The multidisciplinary teams within IBCA’s Digital Service Design Directorate are organised around delivering our mission and priorities:
- to create a user-centred, empathetic end-to-end service at the heart of IBCA
- to provide the means of paying compensation to those eligible
- to iterate our service through starting small and scaling fast, through a test and learn approach.
We are looking for an enthusiastic and talented senior interaction designer to help us achieve our mission and priorities. You will be working across the whole end-to-end journey, improving the experience for people who are making a claim for compensation as well as the staff who are supporting them. This is a unique opportunity to work on the user experience that will make a real difference to people.
As a senior interaction designer at IBCA, you will be working at pace, collaborating with user researchers, content designers, business analysts, product managers, and developers to create user-centred designs that meet user and business needs. You will get to work on products that will be used by people who are claiming compensation as well as colleagues who support them through the process. Your work will be varied and will involve design at multiple stages of the process, for both digital and offline channels.
You will join our supportive interaction design community and work alongside other designers to contribute to our emerging common components and patterns. IBCA follows trauma-informed design principles. As an interaction designer, it is important that you are empathetic and able to work in a trauma-informed way. It is essential that you are able to put users’ needs at the heart of your work.
The successful candidate will need to:
- Understand user needs and business objectives in a highly complex service area
- Develop design concepts that help reimagine how services can be delivered end-to-end
- Rapidly design and test digital prototypes with users
- Make design decisions in collaboration with the product team, senior stakeholders, and users
- Contribute to design standards, ensuring patterns and components are consistent, accessible, easy to use, and well documented
- Help identify new patterns and components unique to IBCA that can be developed into a library of reusable components
- Contribute to, and support the facilitation of our Interaction Design Community of Practice
- Ensure designs meet WCAG 2.2 standards, focusing on users with access needs as well as those experiencing trauma/vulnerability.
Person specification:
- Extensive experience in UCD, from initial discovery through to live delivery. You know how to use research to inform design decisions.
- Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interactions.
- Expertise in digital prototyping tools such as Figma, HTML/CSS, or GDS Prototype Kit. You can move between low and high-fidelity designs quickly.
- Ability to create clear, compelling design concepts and artifacts that communicate complex journeys simply.
- Experience working within technical, data, and policy constraints while advocating for the best user outcome.
- Experience managing difficult discussions with senior stakeholders and technical teams to reach a consensus.
- Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable, and accessible.
- Applying design standards to your work and supporting other interaction designers to make sure design standards are met.
- Working in a fast-paced environment with tight deadlines.
- GDS Experience: Experience working with the GOV.UK Design System and meeting the Government Service Standard or equivalent experience working with large-scale, accessible design systems and rigorous organisational service standards.
- Passionate about communities of practice: Are an active member of a design community, comfortable facilitating and networking with others and contributing to ways of working and community activities such as design critiques.
- Trauma-Informed Design: Understanding of how to design services for users in vulnerable circumstances or those dealing with bereavement and health issues.
Senior Interaction Designer in Newcastle upon Tyne employer: Infected Blood Compensation Authority
The Infected Blood Compensation Authority (IBCA) is an exceptional employer dedicated to making a meaningful impact in the lives of those affected by the infected blood scandal. With a strong focus on user-centred design and trauma-informed principles, IBCA fosters a supportive work culture that values empathy, collaboration, and innovation. Employees benefit from opportunities for professional growth within a multidisciplinary team, all while contributing to a vital mission that prioritises compassion and accessibility.
Contact Details:
Infected Blood Compensation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Interaction Designer in Newcastle upon Tyne
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend design meetups, and connect with others on LinkedIn. You never know who might have the inside scoop on job openings or can put in a good word for you.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your user-centred design approach. Make sure it’s easy to navigate and visually appealing – first impressions matter!
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you would tackle real-world problems, especially those related to trauma-informed design. We want to see your thought process and empathy in action!
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets seen. Plus, we love seeing candidates who are genuinely interested in joining our mission at IBCA. Don’t miss out on this chance to make a difference!
We think you need these skills to ace Senior Interaction Designer in Newcastle upon Tyne
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your understanding of trauma-informed design principles. We want to see how you can put users' needs at the heart of your work, especially for those in vulnerable situations.
Be Clear and Concise:Your application should clearly communicate your design experience and how it aligns with our mission. Use straightforward language to describe your past projects and the impact they had on user experiences.
Demonstrate Collaboration Skills:We’re all about teamwork here at IBCA! Make sure to mention any experiences where you’ve collaborated with multidisciplinary teams. Show us how you’ve worked alongside researchers, developers, and stakeholders to create user-centred designs.
Apply Through Our Website:Don’t forget to submit your application through our website! It’s the best way for us to receive your details and ensure you’re considered for this exciting opportunity to make a real impact.
How to prepare for a job interview at Infected Blood Compensation Authority
✨Know Your User-Centred Design
Make sure you brush up on user-centred design principles before the interview. Be ready to discuss how you've applied these in your previous roles, especially in complex service areas. Highlight specific examples where your designs have made a real impact on users.
✨Showcase Your Prototyping Skills
Familiarise yourself with digital prototyping tools like Figma or HTML/CSS. During the interview, be prepared to talk about your experience creating both low and high-fidelity prototypes. If possible, bring along a portfolio that showcases your best work and demonstrates your design process.
✨Emphasise Empathy and Trauma-Informed Design
Since this role involves working with vulnerable users, it’s crucial to convey your understanding of trauma-informed design principles. Share examples of how you've designed services with empathy and sensitivity, and how you’ve considered the needs of users facing challenging circumstances.
✨Prepare for Collaborative Discussions
Expect to discuss how you collaborate with multidisciplinary teams. Think of instances where you've successfully navigated difficult conversations with stakeholders or technical teams. Highlight your ability to influence decisions while keeping user needs at the forefront.
