Learning and Training Manager in Newcastle upon Tyne

The Learning and Training Manager role is a demanding but incredibly rewarding role which carries a high level of responsibility but also brings with it great variety and the opportunity to make a difference to the service we provide to people whose lives have been impacted by infected blood across the UK.

The Learning and Training Manager will be accountable for effectively delivering high quality learning in line with IBCAs professional standards to ensure colleagues are fully skilled to undertake the full remit of duties

You will work with the learning and training lead to design and develop an interactive learning package in a challenging yet rewarding environment.

You will help create the culture of WE CARE that we want to embed in IBCA (Wellbeing, Exceptional, Collaborative, Advocate, Respectful, Empathetic) ensuring that IBCA is a great place to work and one where we take the wellbeing of our people as seriously as we take that of our customers.

At the onset and whilst we iterate our learning products and guidance, we will need you to be in the office a minimum of 60% of your working week depending on what the blended learning looks like, will take a decision on hybrid following the initial iteration. All training is delivered face to face and office based for the duration of training.

Responsibilities

• Onboard new recruits, ensuring all necessary induction materials are completed in line with our WE CARE principles.
• Delivering learning to colleagues within a multichannel environment though primarily this will be in a classroom setting.
• Tailoring material to meet the specific needs of learners and the business, within the remit of the learning products.
• Planning effective learning sessions, ensuring the most effective delivery methods are used, adapting, where appropriate, teaching techniques, lesson plans, scenarios and training materials to meet individual abilities, levels of understanding and learning styles, to ensure a consistent, high quality training intervention which addresses their learning and development needs.
• Act as an advocate for the development of capability and skills as part of the Operational Delivery Profession.
• To continually support the ongoing learning journey and wrap around learning in addition to technical learning that our teams will require. Researching and refreshing own Subject matter expert as the authority evolves
• Exhibit personal qualities and behaviours which are a role model for others – being open to receive challenge and feedback; value diversity and difference
• Handle difficult situations appropriately to deliver effective outcomes for colleagues and customers to ensure our We CARE principles are followed.
• Produce an assessment of the learners capabilities at the end of the training period, making recommendations for any further learning or coaching which may be required to ensure they come to standard.

You will have the following skills, knowledge, and experience:

• Experience of delivering complex learning to a diverse range of users
• A good understanding of learning frameworks and how to maximise these to deliver strong learning outcomes.
• Evidence of turning guidance into an interesting and attractive learning offer.

Additional information:

A minimum 60% of your working time should be spent at your principal workplace. Although requirements to attend other locations for official business will also count towards this level of attendance.