At a Glance
- Tasks: Lead product design and delivery for a vital compensation service.
- Company: Join the Infected Blood Compensation Authority, making a real difference.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Other info: Hybrid role with a dynamic team focused on innovation.
- Why this job: Shape impactful services while collaborating with diverse teams.
- Qualifications: Proven leadership in product management and user-centred design.
The predicted salary is between 36000 - 60000 £ per year.
Join to apply for the Head of Product role at Infected Blood Compensation Authority
Join to apply for the Head of Product role at Infected Blood Compensation Authority
Location: Newcastle-Upon-Tyne. Based in Benton Park View, moving to Newcastle City Centre in Summer 2026. This is a hybrid role with the expectation of 60% office attendance.
Working pattern: Full-time, Part-time
Job summary
Digital Directorate
The Digital Directorate leads on service ownership, service design and the development of technical services for the Infected Blood Compensation Authority. The team is accountable for designing, developing and maintaining an effective service for the payment of compensation to enable IBCA to achieve our mission.
Our work encompasses all elements of design from processes and guidance to the technical architecture which underpins the digital elements of our service and the infrastructure for the authority to work from.
We work across all areas of IBCA and directly with users to design a service which has users at the heart, is legislatively compliant and technically robust.
Job Description
Reporting to the Director of Digital, the Head of Product is pivotal in the design and delivery of IBCA’s strategy and service development.
The role will be responsible for ensuring the effective design and delivery of the Infected Blood Compensation Scheme working alongside the Head of Delivery and Chief Technical Officer. The Head of Product will be leading multiple teams with product, design and technical expertise working alongside operational and data specialists to deliver this incredibly important service in a user centred way, at pace.
The Head of Product will engage with all areas across the organisation and beyond to collaboratively define our service strategy and develop the service level roadmap ensuring that value is delivered incrementally at every stage, advocating for users and ensuring quality and pace.
Key Responsibilities
- Vision and Roadmap Development Developing and owning the service vision and working with others to translate this into a roadmap which achieves this vision, delivering iterative value underpinned by a compelling service design which considers technical and operational areas.
- Digital Product Leadership: Direct leading of the product and user centred design areas of the Digital teams, building an inclusive and high performance culture, and wider direction setting and leadership across the whole digital team.
- Keeping a Focus on Outcome Delivery: Working with Head of Delivery and Chief Technical Officer to jointly assure digital development plans to ensure these are aligned to the roadmap, achievable and clearly communicated. Ensuring that all elements of service delivery, including operational readiness and supporting guidance, are included and tracking progress to manage risks to delivery.
- Stakeholder Engagement: Working in close collaboration with teams across IBCA and wider stakeholders to ensure shared vision and clarity of plans and build a culture of collective prioritisation.
- Embedding a Product Mindset across the organisation: Supporting the development of a product and service mindset across the whole organisation. Highlighting strategic questions and championing user centre approaches to address these. Embedding and ensuring adherence to government service standards across digital teams.
Person specification
It is important that, through your CV and supporting statement, that you provide evidence of the professional skills, breadth of experience and personal qualities for this post.
You will have the following skills, knowledge, and experience:
- An exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity.
- Deep understanding and experience of using product management techniques in agile environments, including defining a product strategy and roadmap and shaping, communicating and delivering a product vision based on user needs to achieve outcomes.
- Experience of designing and delivering major customer-facing Government digital services, using agile methodologies.
- Excellent communicator who is highly articulate and experience in influencing at senior levels.
- Successful track record of working with user centred design and data specialists to articulate the value proposition and delivering this incrementally.
Application process
To apply for this post, you will need to complete the online application process via the CS Jobs website, outlined below. This should be completed no later than 23:55, Tuesday 2nd September 2025.
- A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
- A Statement of Suitability (no longer than 1250 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification. Please click here for further information:
Seniority level
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Seniority level
Director
Employment type
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Employment type
Full-time
Job function
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Job function
Other and Strategy/Planning
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Industries
Government Administration
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Head of Product employer: Infected Blood Compensation Authority
The Infected Blood Compensation Authority is an excellent employer, offering a unique opportunity to contribute to meaningful public service through innovative software engineering. With a strong focus on collaboration and user-centred design, employees benefit from a supportive work culture that prioritises professional growth and development. Located in a dynamic environment, this role not only allows for impactful contributions but also fosters a sense of purpose and community among team members.
Contact Details:
Infected Blood Compensation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Head of Product
✨Join Product Management Meetups
Get involved in local product management meetups or workshops. These events are perfect for meeting industry folks, sharing ideas, and staying updated on trends. Plus, you never know who might be hiring—it's a fantastic way to make connections that could lead to a job at places like Infected Blood Compensation Authority!
✨Show Off Your Product Sense
Create case studies or mini-projects showcasing your product management skills, and share them on platforms like Medium or LinkedIn. This not only puts your skills on display but also boosts your visibility in the product community. Imagine how impressed the hiring team at Infected Blood Compensation Authority would be by your initiative!
✨Utilise Online Communities
Dive into online product management communities like Product Coalition or Mind the Product. Engage in discussions, ask questions, and share your insights. These platforms are goldmines for networking and finding hidden job opportunities—many companies often scout talent from within these circles.
✨Leverage Your University Network
If you’ve recently graduated or are still in uni, tap into your alumni network for connections in product management. Many universities have their own job boards and affinity resources to help graduates land roles. Don't forget to keep an eye out for job openings at Infected Blood Compensation Authority through your school's career services!
We think you need these skills to ace Head of Product
Some tips for your application 🫡
Show Off Your Product Passion:When applying for a product management role like Head of Product, let your passion for developing products shine through in your cover letter. Share specific examples of products you've managed, how you solved user needs, and any successful outcomes you've achieved. This is your chance to showcase your understanding of the product lifecycle!
Highlight Your Cross-Functional Skills:Product management isn't just about understanding the product; it’s about collaborating with different teams! Make sure to emphasise your experience working with developers, designers, and marketers. Use your CV to showcase your ability to bridge gaps between these areas, and include relevant experiences that demonstrate your communication and leadership skills!
Include Your Metrics and Achievements:In a full-time product management application, data speaks volumes! Quantify your achievements wherever possible. Did you increase user retention by a certain percentage? Launch a product ahead of schedule? Include these metrics in your CV to paint a picture of your impact and effectiveness in previous roles.
Tailor Your CV to the Role:Make sure your CV is tailored for the Head of Product position at Infected Blood Compensation Authority. Use keywords from the job description and ensure your relevant experiences are front and centre. Highlight any certifications or relevant training you’ve completed that will make you stand out as a strong candidate for the role. And remember, we’re excited to see your application on our website!
How to prepare for a job interview at Infected Blood Compensation Authority
✨Understand the Product Life Cycle
As a product management candidate, we need to get our head around the complete product life cycle. Be prepared to discuss real-world examples of how you’ve managed product development from ideation to launch. Bring specific insights on tools like JIRA or Trello that can help streamline these processes.
✨Showcase Your Cross-Functional Skills
Product management is all about collaboration. We should be ready to highlight how we’ve worked across teams—think marketing, engineering, and design. Prepare to discuss scenarios where you had to mediate differing opinions and how you got everyone on board with a shared vision.
✨Prepare for Case Studies
In a full-time role, we can expect to encounter case study questions during our interviews. Practise solving hypothetical product problems on the spot, such as prioritising features for a new app or improving user engagement metrics. This will show our analytical thinking and decision-making skills.
✨Know Your Metrics
Let’s face it, numbers are our best friends in product management. We should prepare to discuss key performance indicators (KPIs) and how we've used analytics to inform product decisions. Dive into examples where data has driven our strategy for improvements or justified product changes.
