At a Glance
- Tasks: Create user-centred designs that improve the compensation claim experience for users and staff.
- Company: Join the Infected Blood Compensation Authority, making a real impact in people's lives.
- Benefits: Competitive salary, supportive community, and opportunities for professional growth.
- Other info: Work in a fast-paced environment with a focus on trauma-informed design principles.
- Why this job: Make a difference through empathetic design in a unique and fulfilling role.
- Qualifications: Extensive UCD experience and expertise in digital prototyping tools like Figma.
The predicted salary is between 50000 - 65000 £ per year.
Overview
The Infected Blood Compensation Authority (IBCA) is a new arm’s-length body which is being set up to administer compensation to people whose lives have been impacted by the infected blood scandal. Are you driven and ready for an exciting opportunity which will make a real impact? This is a challenging and fulfilling role that requires pace, impact, sensitivity, and compassion.
Mission and approach
- To create a user-centred, empathetic end-to-end service at the heart of IBCA.
- To provide the means of paying compensation to those eligible.
- To iterate our service through starting small and scaling fast, through a test-and-learn approach.
Role
We are looking for an enthusiastic and talented senior interaction designer to help us achieve our mission and priorities. You will be working across the whole end-to-end journey, improving the experience for people who are making a claim for compensation as well as the staff who are supporting them. This is a unique opportunity to work on the user experience that will make a real difference to people.
You will work at pace, collaborating with user researchers, content designers, business analysts, product managers, and developers to create user-centred designs that meet user and business needs. You will get to work on products that will be used by people who are claiming compensation as well as colleagues who support them through the process. Your work will be varied and will involve design at multiple stages of the process, for both digital and offline channels.
You will join our supportive interaction design community and work alongside other designers to contribute to our emerging common components and patterns. IBCA follows trauma-informed design principles. As an interaction designer, it is important that you are empathetic and able to work in a trauma-informed way. It is essential that you are able to put users’ needs at the heart of your work.
Responsibilities
- Understand user needs and business objectives in a highly complex service area.
- Develop design concepts that help reimagine how services can be delivered end-to-end.
- Rapidly design and test digital prototypes with users.
- Make design decisions in collaboration with the product team, senior stakeholders, and users.
- Contribute to design standards, ensuring patterns and components are accessible, well documented, and consistent.
- Help identify new patterns and components unique to IBCA that can be developed into a library of reusable components.
- Contribute to, and support the facilitation of our Interaction Design Community of Practice.
- Ensure designs meet WCAG 2.2 standards, focusing on users with access needs as well as those experiencing trauma or vulnerability.
Qualifications (Person specification)
- Extensive experience in UCD, from initial discovery through to live delivery. You know how to use research to inform design decisions.
- Designing interactions for end-to-end services from concept to delivery, being responsible for the quality and accessibility of interaction.
- Expertise in digital prototyping tools such as Figma, HTML/CSS, or GDS Prototype Kit. You can move between low and high-fidelity designs quickly.
- Ability to create clear, compelling design concepts and artifacts that communicate complex journeys simply.
- Experience working within technical, data and policy constraints while advocating for the best user outcome.
- Experience managing difficult discussions with senior stakeholders and technical teams to reach a consensus.
- Influencing decisions, dealing with challenging situations and removing blockers to make sure interactions are user-centred, usable and accessible.
- Applying design standards to your work and supporting other interaction designers to make sure design standards are met.
- Working in a fast-paced environment with tight deadlines.
- GDS Experience: Experience working with the GOV.UK Design System and meeting the Government Service Standard or equivalent experience working with large-scale, accessible design systems and rigorous organisational service standards.
- Passionate about communities of practice: Active member of a design community, comfortable facilitating and networking with others and contributing to ways of working and community activities such as design critiques.
- Trauma-Informed Design: Understanding of how to design services for users in vulnerable circumstances or those dealing with bereavement and health issues.
Senior Interaction Designer in Glasgow employer: Infected Blood Compensation Authority
The Infected Blood Compensation Authority (IBCA) is an exceptional employer dedicated to making a meaningful impact in the lives of those affected by the infected blood scandal. With a strong focus on user-centred design and trauma-informed principles, IBCA fosters a supportive work culture that encourages collaboration and innovation among its employees. By joining our team, you will have the opportunity to contribute to vital services while benefiting from professional growth and development in a compassionate environment.
Contact Details:
Infected Blood Compensation Authority Recruitment Team
StudySmarter Expert Advice🤫
We think this is how you could land Senior Interaction Designer in Glasgow
✨Tip Number 1
Network like a pro! Reach out to people in the industry, attend design meetups, and connect with fellow designers on platforms like LinkedIn. You never know who might have the inside scoop on job openings or can refer you directly to hiring managers.
✨Tip Number 2
Show off your skills! Create a portfolio that highlights your best work, especially projects that demonstrate your user-centred design approach. Make sure to include case studies that explain your design process and how you tackled complex user needs.
✨Tip Number 3
Prepare for interviews by practising common design questions and scenarios. Think about how you would apply trauma-informed design principles in real-life situations. This will show your potential employer that you’re not just skilled, but also empathetic and ready to make an impact.
✨Tip Number 4
Don’t forget to apply through our website! We’ve got loads of exciting opportunities waiting for talented designers like you. Plus, it’s a great way to ensure your application gets seen by the right people.
We think you need these skills to ace Senior Interaction Designer in Glasgow
Some tips for your application 🫡
Show Your Empathy:When writing your application, make sure to highlight your understanding of trauma-informed design principles. We want to see how you can put users' needs at the heart of your work, especially for those in vulnerable situations.
Be Clear and Concise:Keep your application straightforward and to the point. We appreciate clarity, so make sure your design concepts and experiences are communicated simply. This will help us understand your thought process and how you approach complex journeys.
Demonstrate Your Collaboration Skills:Since you'll be working with various teams, it's essential to showcase your ability to collaborate effectively. Share examples of how you've worked with product managers, developers, and other designers to create user-centred designs.
Apply Through Our Website:We encourage you to apply directly through our website. This way, we can ensure your application is reviewed promptly and you get the best chance to shine in front of our team!
How to prepare for a job interview at Infected Blood Compensation Authority
✨Know Your User-Centred Design
Make sure you brush up on your user-centred design principles. Be ready to discuss how you've applied these in past projects, especially in complex service areas. Show them you understand the importance of empathy and how it plays a crucial role in your design process.
✨Showcase Your Prototyping Skills
Be prepared to demonstrate your expertise with digital prototyping tools like Figma or HTML/CSS. Bring examples of low and high-fidelity designs you've created, and be ready to explain your design decisions and how they meet user needs.
✨Prepare for Collaboration
Since this role involves working closely with various teams, think about times when you've successfully collaborated with product managers, developers, or stakeholders. Have some anecdotes ready that highlight your ability to influence decisions and navigate challenging discussions.
✨Understand Trauma-Informed Design
Given the sensitive nature of the work at IBCA, it's essential to demonstrate your understanding of trauma-informed design principles. Be ready to discuss how you've designed services for users in vulnerable circumstances and how you ensure accessibility in your work.
