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- Tasks: Lead product design and delivery for a vital compensation service.
- Company: Join the Infected Blood Compensation Authority, making a real difference.
- Benefits: Flexible working, competitive salary, and opportunities for professional growth.
- Why this job: Shape impactful services while collaborating with diverse teams.
- Qualifications: Proven leadership in product management and agile methodologies.
- Other info: Hybrid role with a vibrant team culture and significant career advancement potential.
The predicted salary is between 36000 - 60000 £ per year.
Location: Newcastle-Upon-Tyne. Based in Benton Park View, moving to Newcastle City Centre in Summer 2026. This is a hybrid role with the expectation of 60% office attendance.
Working pattern: Full-time, Part-time
Digital Directorate
The Digital Directorate leads on service ownership, service design and the development of technical services for the Infected Blood Compensation Authority. The team is accountable for designing, developing and maintaining an effective service for the payment of compensation to enable IBCA to achieve our mission. Our work encompasses all elements of design from processes and guidance to the technical architecture which underpins the digital elements of our service and the infrastructure for the authority to work from. We work across all areas of IBCA and directly with users to design a service which has users at the heart, is legislatively compliant and technically robust.
Reporting to the Director of Digital, the Head of Product is pivotal in the design and delivery of IBCA's strategy and service development. The role will be responsible for ensuring the effective design and delivery of the Infected Blood Compensation Scheme working alongside the Head of Delivery and Chief Technical Officer. The Head of Product will be leading multiple teams with product, design and technical expertise working alongside operational and data specialists to deliver this incredibly important service in a user centred way, at pace. The Head of Product will engage with all areas across the organisation and beyond to collaboratively define our service strategy and develop the service level roadmap ensuring that value is delivered incrementally at every stage, advocating for users and ensuring quality and pace.
Key Responsibilities
- Vision and Roadmap Development: Developing and owning the service vision and working with others to translate this into a roadmap which achieves this vision, delivering iterative value underpinned by a compelling service design which considers technical and operational areas.
- Digital Product Leadership: Direct leading of the product and user centred design areas of the Digital teams, building an inclusive and high performance culture, and wider direction setting and leadership across the whole digital team.
- Keeping a Focus on Outcome Delivery: Working with Head of Delivery and Chief Technical Officer to jointly assure digital development plans to ensure these are aligned to the roadmap, achievable and clearly communicated. Ensuring that all elements of service delivery, including operational readiness and supporting guidance, are included and tracking progress to manage risks to delivery.
- Stakeholder Engagement: Working in close collaboration with teams across IBCA and wider stakeholders to ensure shared vision and clarity of plans and build a culture of collective prioritisation.
- Embedding a Product Mindset across the organisation: Supporting the development of a product and service mindset across the whole organisation. Highlighting strategic questions and championing user centre approaches to address these. Embedding and ensuring adherence to government service standards across digital teams.
Person specification
It is important that, through your CV and supporting statement, you provide evidence of the professional skills, breadth of experience and personal qualities for this post. You will have the following skills, knowledge, and experience:
- An exceptional and authentic leader, with the ability to build, inspire and engage their teams to deliver results even in times of ambiguity.
- Deep understanding and experience of using product management techniques in agile environments, including defining a product strategy and roadmap and shaping, communicating and delivering a product vision based on user needs to achieve outcomes.
- Experience of designing and delivering major customer-facing Government digital services, using agile methodologies.
- Excellent communicator who is highly articulate and experience in influencing at senior levels.
- Successful track record of working with user centred design and data specialists to articulate the value proposition and delivering this incrementally.
Application process
To apply for this post, you will need to complete the online application process via the CS Jobs website, outlined below. This should be completed no later than 23:55, Tuesday 2nd September 2025.
A CV setting out your career history, with key responsibilities and achievements. Please ensure you have provided reasons for any gaps within the last two years.
A Statement of Suitability (no longer than 1250 words) explaining how you consider your personal skills, qualities and experience provide evidence of your suitability for the role, with particular reference to the essential criteria in the person specification.
Head of Product in Bath employer: Infected Blood Compensation Authority
Contact Detail:
Infected Blood Compensation Authority Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Head of Product in Bath
✨Tip Number 1
Network like a pro! Reach out to people in your industry on LinkedIn or at local events. A friendly chat can lead to opportunities you might not find on job boards.
✨Tip Number 2
Prepare for interviews by researching the company and its culture. Tailor your answers to show how your experience aligns with their mission, especially in user-centred design.
✨Tip Number 3
Practice makes perfect! Do mock interviews with friends or use online platforms. The more comfortable you are speaking about your skills, the better you'll perform.
✨Tip Number 4
Don't forget to apply through our website! It’s the best way to ensure your application gets noticed. Plus, we love seeing candidates who take that extra step.
We think you need these skills to ace Head of Product in Bath
Some tips for your application 🫡
Craft a Compelling CV: Your CV is your first impression, so make it count! Highlight your career history, key responsibilities, and achievements that align with the Head of Product role. Don’t forget to explain any gaps in your employment over the last two years.
Nail Your Statement of Suitability: This is your chance to shine! In no more than 1250 words, showcase how your skills and experiences match the essential criteria. Be specific and relate your past work to the user-centred design and product management techniques mentioned in the job description.
Be Authentic: We want to see the real you! When writing your application, let your personality shine through. Share your leadership style and how you inspire teams, especially in ambiguous situations. Authenticity goes a long way!
Apply Through Our Website: Don’t forget to submit your application via the CS Jobs website before the deadline! It’s the easiest way for us to receive your application and ensures you’re considered for this exciting opportunity.
How to prepare for a job interview at Infected Blood Compensation Authority
✨Know Your Product Vision
Before the interview, make sure you have a clear understanding of the product vision for the Infected Blood Compensation Authority. Be ready to discuss how you would develop and own this vision, and how it aligns with user needs and legislative compliance.
✨Showcase Your Leadership Style
As a Head of Product, your leadership style is crucial. Prepare examples that demonstrate how you've built and inspired teams in the past, especially in ambiguous situations. Highlight your experience in fostering a high-performance culture within digital teams.
✨Engage with Stakeholders
Be prepared to discuss your approach to stakeholder engagement. Think of specific instances where you've collaborated with various teams to ensure a shared vision and clarity of plans. This will show your ability to build a culture of collective prioritisation.
✨Emphasise User-Centred Design
Since the role focuses on user-centred design, come equipped with examples of how you've successfully implemented this approach in previous projects. Discuss how you’ve worked with data specialists to articulate value propositions and deliver services incrementally.
