Find a job 
Featured Companies 
Featured Universities 
For Companies At a Glance
- Tasks: Provide day-to-day support for ServiceNow platforms and resolve user queries.
- Company: Join a dynamic team focused on customer satisfaction and technical excellence.
- Benefits: Gain hands-on experience, learn from experts, and enjoy a supportive work environment.
- Why this job: Kickstart your career in tech while making a real difference for users.
- Qualifications: Some hands-on ServiceNow experience and strong communication skills.
- Other info: Opportunity for growth and learning in a fast-paced environment.
The predicted salary is between 24000 - 36000 £ per year.
We are seeking a customer oriented ServiceNow Technical Support junior to join our team. The successful candidate will be responsible for providing day-to-day support across multiple ServiceNow platforms, ensuring optimal performance, user satisfaction, and alignment with business requirements. The ideal candidate will bring some hands-on ServiceNow experience, the ability to engage effectively with both clients and internal teams and a keen desire to learn and progress.
Key Responsibilities:
- Provide support for ServiceNow-related issues, including logging incidents, resolving user queries, and escalating complex issues as needed.
- Monitor and manage incoming tickets and ensure timely response in accordance with defined SLAs.
- Assist users with basic functionality within the ServiceNow platform.
- Document and categorise incidents and requests accurately within the ServiceNow system.
- Collaborate with senior analysts and developers to troubleshoot and resolve technical issues.
- Follow up with clients to clarify their requests and confirm specific needs before escalating or assigning for further action.
ServiceNow Platform Management Technical Support Junior employer: Inetum
Contact Detail:
Inetum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Management Technical Support Junior
✨Tip Number 1
Get to know the company culture! Before your interview, do a bit of research on the company’s values and work environment. This will help you tailor your responses and show that you’re genuinely interested in being part of the team.
✨Tip Number 2
Practice makes perfect! Run through common interview questions with a friend or in front of a mirror. This will help you articulate your thoughts clearly and boost your confidence when it’s time to shine.
✨Tip Number 3
Show off your ServiceNow skills! Be ready to discuss any hands-on experience you have with the platform. If you’ve tackled any specific issues or projects, share those stories to demonstrate your problem-solving abilities.
✨Tip Number 4
Follow up after your interview! A quick thank-you email can go a long way. It shows your enthusiasm for the role and keeps you fresh in the interviewer’s mind. Plus, it’s a great chance to reiterate why you’d be a perfect fit!
We think you need these skills to ace ServiceNow Platform Management Technical Support Junior
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights any hands-on ServiceNow experience you have. We want to see how your skills align with the role, so don’t be shy about showcasing relevant projects or tasks you've tackled.
Craft a Compelling Cover Letter: Your cover letter is your chance to shine! Use it to express your enthusiasm for the role and how you can contribute to our team. We love seeing candidates who are eager to learn and grow with us.
Showcase Your Customer Orientation: Since this role is all about customer support, make sure to highlight any experience you have in dealing with clients or users. We’re looking for someone who can engage effectively and ensure user satisfaction.
Apply Through Our Website: We encourage you to apply directly through our website. It’s the best way for us to receive your application and ensures you’re considered for the role. Plus, it’s super easy!
How to prepare for a job interview at Inetum
✨Know Your ServiceNow Basics
Before the interview, brush up on your ServiceNow knowledge. Familiarise yourself with common functionalities and issues users face. This will help you answer questions confidently and show that you're ready to dive into the role.
✨Show Off Your Customer Service Skills
Since this role is customer-oriented, be prepared to discuss how you've handled user queries in the past. Share specific examples where you resolved issues or improved user satisfaction, demonstrating your ability to engage effectively with clients.
✨Prepare for Scenario Questions
Expect scenario-based questions where you'll need to demonstrate your problem-solving skills. Think of a few examples where you successfully logged incidents or escalated complex issues, and explain your thought process during those situations.
✨Ask Insightful Questions
At the end of the interview, don’t forget to ask questions! Inquire about the team dynamics, the types of issues you might encounter, or how success is measured in this role. This shows your genuine interest and eagerness to learn and grow within the company.
