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- Tasks: Support users on the ServiceNow platform, resolving issues and ensuring smooth operations.
- Company: Inetum is a leading European digital services provider, passionate about innovation and customer satisfaction.
- Benefits: Enjoy a full-time role with opportunities for growth and collaboration with top tech providers.
- Why this job: Join a dynamic team, enhance your tech skills, and make a real impact in digital transformation.
- Qualifications: 1-2 years of ServiceNow experience and relevant certifications are essential for this role.
- Other info: This position offers a chance to work with cutting-edge technologies and a supportive team environment.
The predicted salary is between 36000 - 60000 £ per year.
ServiceNow Platform Management Technical Support Analyst ServiceNow Platform Management Technical Support Analyst Direct message the job poster from InetumWe are seeking a customer oriented and technically proficient ServiceNow Technical Support Analyst to join our team. The successful candidate will be responsible for providing day-to-day support across multiple ServiceNow platform, ensuring optimal performance, user satisfaction, and alignment with business requirements. The ideal candidate will bring a strong understanding of ITSM practices, hands-on ServiceNow experience, and the ability to engage effectively with both clients and internal teams.Key Responsibilities:Provide support for ServiceNow-related issues, including logging incidents, resolving user queries, and escalating complex issues as needed.Monitor and manage incoming tickets and ensure timely response in accordance with defined SLAs.Assist users with navigation, access, and basic functionality within the ServiceNow platform.Perform routine checks and validations to ensure data accuracy and system integrity.Document and categorise incidents and requests accurately within the ServiceNow system.Support onboarding of new users by setting up profiles and access permissions.Collaborate with senior analysts and developers to troubleshoot and resolve technical issues.Maintain up-to-date knowledge of ServiceNow features relevant to end-user support.Participate in training sessions and contribute to knowledge base articles to improve self-service capabilities.Assist in the configuration, development and maintenance of clients existing ServiceNow platform.Advise clients on ServiceNow best practices and out-of-the-box functionality to reduce unnecessary customisation and promote long-term platform sustainability.Participate in testing and deployment of platform updates, patches, and new releases.Follow up with clients to clarify their requests and confirm specific needs before escalating or assigning for further actionSupport testing and deployment of ServiceNow updates, patches, and new releasesSkills & Qualifications:Minimum of 1–2 years of hands-on experience supporting ServiceNow, including basic configuration and troubleshooting cross multiple modules such as ITSM, ITOM, CSM, HRSD or SecOps.Strong communication and interpersonal skills, with the ability to interact effectively with clients and cross-functional teams.Demonstrated problem-solving abilities and a proactive approach to resolving user issues and service requests.Capable of supporting multiple clients simultaneously while maintaining a high standard of service delivery.ServiceNow Certified System Administrator (CSA) certification is required.ServiceNow Certified Implementation Specialist (CIS) certification in at least one module is preferred.ITIL Foundation certification is advantageous and demonstrates a solid understanding of IT service management principles.Inetum is a European leader in digital services, with a presence in 19 countries and a dense local network. Our ambition is to be a company that\’s not just great at what we do but also one that our customers and employees love.We partner with top software providers like SAP, Salesforce, ServiceNow and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we\’re able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need.Seniority level Seniority level AssociateEmployment type Employment type Full-timeJob function Job function Information TechnologyIndustries IT Services and IT ConsultingReferrals increase your chances of interviewing at Inetum by 2xGet notified about new Technical Support Analyst jobs in London Area, United Kingdom .Greater London, England, United Kingdom 3 weeks agoGreater London, England, United Kingdom 1 week agoJunior IT Support Analyst / 1st Line Support Analyst Hammersmith, England, United Kingdom £35,000.00-£40,000.00 2 weeks agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 6 days agoLondon, England, United Kingdom 2 months agoLondon, England, United Kingdom 1 month agoLondon, England, United Kingdom 1 week agoCity Of London, England, United Kingdom £45,000.00-£55,000.00 1 week agoOrpington, England, United Kingdom 18 hours agoGreater London, England, United Kingdom 1 month agoWoking, England, United Kingdom 4 days agoLondon, England, United Kingdom 15 hours agoLondon, England, United Kingdom 1 month agoTechnical Support Engineer – Hedge Fund – London London, England, United Kingdom 3 months agoLondon, England, United Kingdom 1 day agoWe\’re unlocking community knowledge in a new way. Experts add insights directly into each article, started with the help of AI.
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ServiceNow Platform Management Technical Support Analyst employer: Inetum
Contact Detail:
Inetum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land ServiceNow Platform Management Technical Support Analyst
✨Tip Number 1
Familiarise yourself with the latest features and updates of the ServiceNow platform. Being knowledgeable about recent changes can help you engage in meaningful conversations during interviews and demonstrate your commitment to staying current in the field.
✨Tip Number 2
Network with professionals already working in ServiceNow roles or related fields. Attend industry meetups, webinars, or online forums to connect with others, share experiences, and gain insights that could give you an edge in your application.
✨Tip Number 3
Prepare for potential technical assessments by practising common ServiceNow scenarios. This could include troubleshooting user issues or demonstrating basic configurations, which will showcase your hands-on experience and problem-solving skills.
✨Tip Number 4
Research Inetum's company culture and values. Understanding their mission and how they approach digital transformation can help you tailor your discussions during interviews, showing that you're not just a fit for the role but also for the company.
We think you need these skills to ace ServiceNow Platform Management Technical Support Analyst
Some tips for your application 🫡
Understand the Role: Before applying, make sure you fully understand the responsibilities and qualifications required for the ServiceNow Platform Management Technical Support Analyst position. Tailor your application to highlight relevant experience in ITSM practices and ServiceNow.
Highlight Relevant Experience: In your CV and cover letter, emphasise your hands-on experience with ServiceNow, particularly in areas like ITSM, ITOM, CSM, HRSD, or SecOps. Mention specific examples of how you've resolved user issues or improved service delivery.
Showcase Communication Skills: Since the role requires strong communication and interpersonal skills, provide examples in your application that demonstrate your ability to interact effectively with clients and cross-functional teams. This could include past experiences where you successfully collaborated on projects.
Include Certifications: Make sure to list any relevant certifications, such as ServiceNow Certified System Administrator (CSA) or ITIL Foundation certification. These credentials can set you apart from other candidates and show your commitment to the field.
How to prepare for a job interview at Inetum
✨Showcase Your ServiceNow Experience
Be prepared to discuss your hands-on experience with ServiceNow, particularly in ITSM, ITOM, CSM, HRSD, or SecOps. Highlight specific examples of how you've resolved user issues or improved system performance.
✨Demonstrate Problem-Solving Skills
During the interview, be ready to share instances where you've successfully tackled complex technical issues. Use the STAR method (Situation, Task, Action, Result) to structure your responses and illustrate your proactive approach.
✨Communicate Effectively
Strong communication skills are essential for this role. Practice explaining technical concepts in simple terms, as you'll need to interact with clients and cross-functional teams. Consider role-playing with a friend to refine your delivery.
✨Familiarise Yourself with ITIL Principles
Since ITIL Foundation certification is advantageous, brush up on IT service management principles. Be ready to discuss how these principles apply to ServiceNow and how they can enhance service delivery and user satisfaction.
