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- Tasks: Manage client interactions and ensure seamless service delivery while supporting internal teams.
- Company: Inetum is a leading European digital services company with a strong local presence across 19 countries.
- Benefits: Enjoy a collaborative work environment, opportunities for training, and the chance to develop your skills.
- Why this job: Build your career in client relationship management within a dynamic team focused on innovation and client success.
- Qualifications: 1 year of experience in client services, strong communication skills, and a proactive mindset are essential.
- Other info: Must be eligible to work in the UK without visa sponsorship; no agencies please.
The predicted salary is between 28800 - 43200 £ per year.
We are seeking a proactive and detail-oriented Client Services Coordinator to join our team. This role is ideal for a motivated individual who is passionate about delivering outstanding client experiences, eager to expand their expertise, and keen to develop strong business and communication skills. As a Client Services Coordinator, you will play a key role in managing client interactions, ensuring seamless service delivery, and supporting internal teams to optimize operations. This is a fantastic opportunity for someone looking to build their career in client relationship management within a dynamic and collaborative environment.
You must be eligible to work in the UK without Visa Sponsorship to apply for this role. No Agencies please.
Key Responsibilities:- Client Support and Communication:
- Serve as the first point of contact for clients, providing prompt and effective assistance with inquiries.
- Deliver exceptional verbal and written communication, ensuring a professional and engaging client experience.
- Maintain clear and structured communication through email, the ServiceNow platform, phone, and virtual meetings.
- Address client concerns efficiently, escalating complex issues when necessary to ensure resolution.
- Lead weekly operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations.
- Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks.
- Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics and areas of improvement.
- Review and approve timecards for the developers and technical support teams assigned to projects.
- Contribute to monthly management reports, providing insights into service delivery and operational efficiency.
- Monitor resource allocation, tracking hours consumed versus remaining hours for each customer to optimize service utilization.
- Work closely with Centre of Excellence team managers, technical support staff, and key stakeholders to ensure seamless service delivery.
- Participate in regular team meetings to review in-progress tickets, address potential issues, and identify risks that require mitigation.
- Promote a positive and inclusive team culture, fostering collaboration, diversity, and continuous improvement.
- Minimum of 1 year of experience in a client services or similar role.
- Proven ability to manage multiple client relationships while maintaining service excellence.
- Strong problem-solving, communication, and interpersonal skills.
- Demonstrated ability to build and sustain strong working relationships with clients, suppliers, and colleagues.
- Effective time management skills, both independently and within a team environment.
- Ability to prioritize tasks and meet challenging deadlines with confidence and accountability.
- Ability to stay composed under pressure, exhibiting sound decision-making and leadership qualities.
- A proactive mindset, with a commitment to continuous learning and a passion for the industry and client success.
- Knowledge of ServiceNow preferred, but not essential—training can be provided.
Inetum is a European leader in digital services, with a presence in 19 countries and a dense local network. Our ambition is to be a company that’s not just great at what we do but also one that our customers and employees love. We partner with top software providers like SAP, Salesforce, ServiceNow and Microsoft to help our clients transform and innovate, including adopting cutting-edge technologies like GenAI. By working closely with major software providers, we're able to meet the diverse challenges of digital transformation with the flexibility and proximity that our clients need.
Client Services Coordinator employer: Inetum
Contact Detail:
Inetum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services Coordinator
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, as it's mentioned in the job description. Even if you don't have prior experience, understanding its basic functionalities can give you an edge during discussions and interviews.
✨Tip Number 2
Prepare to showcase your communication skills by practising how you would handle client inquiries. Think of examples from your past experiences where you successfully resolved client issues or improved their experience.
✨Tip Number 3
Research Inetum and its partnerships with software providers like SAP and Salesforce. Being knowledgeable about the company’s services and values will help you align your answers with their mission during the interview.
✨Tip Number 4
Demonstrate your proactive mindset by preparing questions that show your interest in continuous learning and improvement. This could include asking about training opportunities or how the team fosters collaboration and innovation.
We think you need these skills to ace Client Services Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or similar roles. Emphasise your problem-solving skills, communication abilities, and any experience with managing client relationships.
Craft a Compelling Cover Letter: Write a cover letter that showcases your passion for client service and your proactive mindset. Mention specific examples of how you've delivered exceptional client experiences in the past.
Highlight Relevant Skills: In your application, clearly outline your skills that match the job description, such as time management, interpersonal skills, and familiarity with tools like ServiceNow, even if it's not essential.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail and professionalism.
How to prepare for a job interview at Inetum
✨Showcase Your Communication Skills
As a Client Services Coordinator, effective communication is key. Be prepared to demonstrate your verbal and written communication skills during the interview. You might be asked to role-play a client interaction or provide examples of how you've handled client inquiries in the past.
✨Highlight Your Problem-Solving Abilities
This role requires strong problem-solving skills. Think of specific instances where you've successfully resolved client issues or improved service delivery. Sharing these experiences will show your potential employer that you can handle challenges effectively.
✨Demonstrate Your Team Collaboration Experience
Collaboration is crucial in this position. Be ready to discuss how you've worked with teams in previous roles. Highlight any experiences where you contributed to a positive team culture or helped resolve conflicts, as this will resonate well with the interviewers.
✨Prepare for Questions on Service Management
Familiarise yourself with service management concepts, especially if you have experience with platforms like ServiceNow. Even if you haven't used it before, showing a willingness to learn and discussing how you would approach service management tasks can set you apart from other candidates.
