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- Tasks: Manage client interactions and support internal teams for seamless service delivery.
- Company: Inetum is a leading European digital services provider, partnering with top software companies.
- Benefits: Enjoy a collaborative work environment with opportunities for training and career growth.
- Why this job: Join a dynamic team focused on client relationships and innovative digital solutions.
- Qualifications: 1 year of experience in client services; knowledge of ServiceNow is a plus.
- Other info: Must be eligible to work in the UK without visa sponsorship.
The predicted salary is between 36000 - 60000 £ per year.
We are seeking a proactive and detail-oriented Client Services Coordinator to join our team. As a Client Services Coordinator, you will play a key role in managing client interactions, ensuring seamless service delivery, and supporting internal teams to optimize operations. This is a fantastic opportunity for someone looking to build their career in client relationship management within a dynamic and collaborative environment.
You must be eligible to work in the UK without Visa Sponsorship to apply for this role. No Agencies please.
- Client Support and Communication:
- Maintain clear and structured communication through email, the ServiceNow platform, phone, and virtual meetings.
- Lead weekly operations meetings with clients, ensuring that workload execution aligns with contractual agreements and service expectations.
- Oversee ServiceNow developers and technical teams, ensuring adherence to SLA requirements and timely completion of tasks.
- Prepare and present monthly service reports, conducting virtual review meetings with clients to discuss performance metrics and areas of improvement.
- Review and approve timecards for the developers and technical support teams assigned to projects.
- Contribute to monthly management reports, providing insights into service delivery and operational efficiency.
- Monitor resource allocation, tracking hours consumed versus remaining hours for each customer to optimize service utilization.
- Work closely with Centre of Excellence team managers, technical support staff, and key stakeholders to ensure seamless service delivery.
- Participate in regular team meetings to review in-progress tickets, address potential issues, and identify risks that require mitigation.
- Promote a positive and inclusive team culture, fostering collaboration, diversity, and continuous improvement.
Minimum of 1 year of experience in a client services or similar role. Proven ability to manage multiple client relationships while maintaining service excellence. Effective time management skills, both independently and within a team environment. Ability to stay composed under pressure, exhibiting sound decision-making and leadership qualities. Knowledge of ServiceNow preferred, but not essential—training can be provided.
Contact Detail:
Inetum Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Client Services and Building Coordinator
✨Tip Number 1
Familiarise yourself with the ServiceNow platform, as it's mentioned in the job description. Even if you don't have prior experience, understanding its basic functionalities can give you an edge during discussions and interviews.
✨Tip Number 2
Prepare to discuss your previous experiences in managing client relationships. Think of specific examples where you successfully handled multiple clients or resolved issues, as this will demonstrate your capability to excel in this role.
✨Tip Number 3
Showcase your communication skills by practising how you would lead a virtual meeting. You might be asked to present your thoughts on service delivery or performance metrics, so being articulate and confident is key.
✨Tip Number 4
Research Inetum and their partnerships with software providers like SAP and Salesforce. Understanding their business model and recent projects can help you align your answers with their goals during the interview process.
We think you need these skills to ace Client Services and Building Coordinator
Some tips for your application 🫡
Tailor Your CV: Make sure your CV highlights relevant experience in client services or similar roles. Emphasise your ability to manage multiple client relationships and any specific achievements that demonstrate your service excellence.
Craft a Compelling Cover Letter: Write a cover letter that showcases your proactive approach and detail-oriented mindset. Mention your familiarity with communication tools like email and ServiceNow, and express your enthusiasm for contributing to a positive team culture.
Highlight Relevant Skills: In your application, clearly outline your effective time management skills and ability to stay composed under pressure. Provide examples of how you've demonstrated leadership qualities in previous roles.
Proofread Your Application: Before submitting, carefully proofread your CV and cover letter for any spelling or grammatical errors. A polished application reflects your attention to detail, which is crucial for the Client Services Coordinator role.
How to prepare for a job interview at Inetum
✨Showcase Your Communication Skills
As a Client Services Coordinator, clear communication is key. Be prepared to discuss how you've effectively managed client interactions in the past, whether through email, phone calls, or meetings. Highlight specific examples where your communication made a difference.
✨Demonstrate Your Organisational Abilities
This role requires managing multiple client relationships and tasks simultaneously. Bring examples of how you've successfully prioritised and organised your workload in previous positions. Discuss any tools or methods you use to stay on top of your responsibilities.
✨Prepare for Service Management Questions
Familiarise yourself with service management concepts, especially if you have experience with platforms like ServiceNow. Be ready to discuss how you've contributed to service delivery and operational efficiency in your past roles, even if it wasn't directly related to ServiceNow.
✨Emphasise Team Collaboration
The job involves working closely with various teams. Share experiences that demonstrate your ability to foster collaboration and promote a positive team culture. Discuss how you've handled conflicts or challenges within a team setting to show your leadership qualities.
