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For Companies At a Glance
- Tasks: Support and maintain critical applications while driving continuous improvement.
- Company: Join INEOS, a global leader in the petrochemical sector with a focus on sustainability.
- Benefits: Competitive salary, professional development, and a dynamic work environment.
- Why this job: Be part of a team that enhances application reliability and contributes to a sustainable future.
- Qualifications: Degree in IT or related field; experience in application support and troubleshooting required.
- Other info: Opportunity for career growth in a collaborative and innovative workplace.
The predicted salary is between 40000 - 50000 £ per year.
A highly skilled and experienced IT professional is required to join our team to provide technical expertise in supporting and maintaining business-critical applications across multiple INEOS businesses. This position provides implementation, maintenance and troubleshooting for a diverse range of business applications, from desktop client software through to large-scale enterprise systems, operating across a wide variety of technologies within a Microsoft Windows environment. The successful candidate will help to ensure application stability, security, and performance while driving continuous improvement to meet agreed Service Level Agreements and business objectives, safeguarding systems against cyber threats and ensuring compliance with digital security and legislative requirements. You will also play a key role in managing incidents and contributing to projects that enhance application reliability and business continuity.
Key Accountabilities
- Implement and sustain IT applications systems and services to achieve business goals for availability, reliability, security, functionality and cost while meeting the growing needs for digital security and legislative compliance to meet Service Level Agreements (SLA).
- Define / develop, test & implement both in-house developed & third-party applications to meet business defined requirements and ensuring they comply with best practice and group Cyber Security standards.
- Regular review and prioritisation of incoming support issues to ensure resolution within a timely manner.
- Actively assist in the management and resolution of any unplanned application outages.
- Create & maintain IT Applications Team support documentation & technical standards procedures to ensure continuity of IT services.
- Implement continuous service improvement initiatives as directed by IT Applications Team Lead.
- Participate in IT Applications Team projects ensuring that they are delivered on time, on budget and meet the stated business requirements.
Special Features
Role involves participation in the IT Incident Management and Application Team out of hours on call rota.
About You
Required
- Bachelor or Master in a technical, business or IT discipline or equivalent experience.
- Self-starter, with strong team‑working, influencing, communication and other interpersonal skills.
- Proficient with supporting and troubleshooting desktop applications hosted in a Windows environment.
- Experience in supporting enterprise client server and web based applications in a Windows environment.
- Prior experience in the installation, testing and support of bespoke developed & 3rd party purchased software applications.
- Ability to provide support for small sized projects tasks to ensure they are delivered on time, within budget and meet the stated business requirements.
- Create and maintain support documentation & standard operating procedures to ensure that they are up to date and conform to requirements.
- Ability to organise and prioritise requests/incidents.
- Ability to work to and maintain IT processes & standards, including IT change management.
- Ability to undertake remote support as a member of the IT Apps Team On Call rota.
Desired
- Experience in the Oil and Gas sector.
- Coding skills using languages such as VBScript, VBA, JavaScript, PowerShell and MS-DOS.
- An awareness and understanding of software licensing agreement maintenance.
- Experience of IT service management tools.
- Working knowledge of one or more of ASP, .NET, Apex and MS Access.
- Working knowledge of web and application servers including Microsoft IIS, Oracle WebLogic, IBM WebSphere, Apache Tomcat, and JBoss.
- An understanding of networking to troubleshoot connectivity issues affecting application performance (DNS, proxy, SSL).
- Experience of supporting document management systems such as SharePoint Online and Alfresco.
- Familiar with developing SharePoint solutions using the SharePoint Framework, with experience in Power Apps, Power Automate and Power BI.
- An understanding of MS Azure, secure authentication via Azure AD, Azure DevOps and ADF pipelines.
- Experience with Snowflake or other cloud computing platforms.
- Experience of business intelligence, visualisation and reporting tools such as Business Objects, QlikView, QlikSense, Birt, SSRS and Power BI.
- Familiarity of databases such as Oracle (11g and above) and SQL Server (2014 and above) and database programming languages such as SQL, PL/SQL and T-SQL.
How To Apply
Interested candidates should submit their CV via our website. Applicants with a successful CV may be invited to an online MS Teams or telephone call to further discuss the role, the organisation and your suitability. Successful applicants will then be invited to interview which will consist of behavioural and technical questions. For some roles the recruitment process may also include technical testing, behaviour questionnaires and/or delivering a presentation. If you are selected as the preferred candidate you will receive a provisional offer which will be subject to a medical assessment and reference checks. Some roles may also require a criminality check. If you would like to discuss any adjustments you may require throughout the recruitment and selection process please contact opportunities.uk@ineos.com. As an equal opportunity employer, we encourage diversity and are committed to creating an inclusive environment for all employees. We encourage applicants from all protected characteristics and commit to providing any reasonable adjustments required during application, assessment and on‑boarding stages.
Applications Support Engineer (IT) in Grangemouth employer: INEOS
Contact Detail:
INEOS Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Applications Support Engineer (IT) in Grangemouth
✨Tip Number 1
Network like a pro! Reach out to current or former employees at INEOS on LinkedIn. A friendly chat can give you insider info and maybe even a referral, which can really boost your chances.
✨Tip Number 2
Prepare for the interview by brushing up on your technical skills. Make sure you can talk confidently about your experience with applications support, especially in a Windows environment. Practice common interview questions related to troubleshooting and incident management.
✨Tip Number 3
Show your passion for continuous improvement! Be ready to discuss how you've implemented changes in past roles that enhanced application reliability or user experience. This aligns perfectly with INEOS's focus on innovation.
✨Tip Number 4
Don’t forget to apply through our website! It’s the best way to ensure your application gets seen. Plus, it shows you’re serious about joining the team at INEOS.
We think you need these skills to ace Applications Support Engineer (IT) in Grangemouth
Some tips for your application 🫡
Tailor Your CV: Make sure your CV is tailored to the Applications Support Engineer role. Highlight relevant experience and skills that match the job description, especially in supporting and troubleshooting applications in a Windows environment.
Showcase Your Skills: Don’t just list your qualifications; showcase your technical skills! Mention any experience with coding languages, IT service management tools, or specific applications you've supported. This will help us see how you can contribute to our team.
Be Clear and Concise: When writing your application, keep it clear and concise. Use bullet points for easy reading and make sure to address all key accountabilities mentioned in the job description. We appreciate straightforward communication!
Apply Through Our Website: Remember to submit your application through our website. It’s the best way for us to receive your CV and ensures you’re considered for the role. Plus, it keeps everything organised on our end!
How to prepare for a job interview at INEOS
✨Know Your Tech Inside Out
Make sure you brush up on your technical skills, especially those related to supporting and troubleshooting desktop applications in a Windows environment. Be ready to discuss your experience with enterprise client-server applications and any coding skills you have, like VBScript or PowerShell.
✨Understand the Business Context
Familiarise yourself with INEOS and its operations, particularly in the petrochemical sector. Knowing how your role as an Applications Support Engineer fits into their goals for digital security and compliance will show that you're not just technically savvy but also aligned with their business objectives.
✨Prepare for Behavioural Questions
Expect questions about teamwork, problem-solving, and how you handle pressure. Think of specific examples from your past experiences where you've successfully managed incidents or contributed to projects, as these will demonstrate your ability to thrive in a fast-paced environment.
✨Show Your Continuous Improvement Mindset
Be ready to discuss how you've implemented service improvements in previous roles. Highlight any initiatives you've taken to enhance application reliability or streamline processes, as this aligns perfectly with the company's focus on continuous improvement and innovation.