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- Tasks: Manage customer relationships and support order processes from start to finish.
- Company: Join a leading chemical company with a strong team spirit.
- Benefits: Career development opportunities, competitive salary, and a dynamic work environment.
- Why this job: Be the key link between customers and our business, making a real impact.
- Qualifications: Experience in client management and logistics; fluent in English, Italian is a plus.
- Other info: Exciting career growth potential within a collaborative team.
The predicted salary is between 30000 - 42000 £ per year.
We are looking for candidates who are highly motivated and enjoy going that extra mile and have experience in providing optimum client account management. You will need to be confident communicating in English, ideally also fluent in Italian, with Spanish being beneficial. Enjoy building long-lasting relationships with customers and have experience in logistics.
Offering amazing customer service is part of our special chemistry. Customer Service is critical to competing effectively and at INEOS, customer service is very much a team sport. Our Customer Service Representatives are the main contact between our customers and the business, providing support and managing orders from order acceptance to delivery. The whole chain of chemicals production is managed in Hull, from research to manufacturing, logistics and sales. Our customer service function is core to our Commercial operations, and we would like you to be part of this exciting journey.
Responsibilities:
- Be responsible for proactively managing the relationship between our customers and the business, managing expectations as well as the financial aspects of the account.
- Provide support and manage orders from order acceptance to delivery.
- This role is part of the Acetyls Commercial team and provides opportunities for career development and professional growth.
Qualifications:
- Experience in client account management.
- A self-starter, confident communicator who can build great working relationships.
- Ability to manage multiple priorities with very little prompting and guidance.
- English; ideally fluent in Italian, Spanish being beneficial.
- Experience in logistics.
Customer Service Representative employer: INEOS group
Contact Detail:
INEOS group Recruiting Team
StudySmarter Expert Advice 🤫
We think this is how you could land Customer Service Representative
✨Tip Number 1
Get to know the company inside out! Research INEOS and understand their values, products, and customer service approach. This will help you tailor your conversations and show that you're genuinely interested in being part of their team.
✨Tip Number 2
Practice your communication skills! Since you'll be the main contact for customers, being confident and clear is key. Try role-playing scenarios with friends or family to get comfortable with handling different customer situations.
✨Tip Number 3
Network like a pro! Connect with current employees on LinkedIn or attend industry events. Building relationships can give you insider tips and might even lead to a referral, which can boost your chances of landing the job.
✨Tip Number 4
Apply through our website! It’s the best way to ensure your application gets noticed. Plus, it shows that you’re proactive and serious about joining the team at INEOS. Don’t miss out on this opportunity!
We think you need these skills to ace Customer Service Representative
Some tips for your application 🫡
Show Your Customer Service Skills: Make sure to highlight your experience in client account management. We want to see how you've gone the extra mile for customers in the past, so share specific examples that showcase your skills!
Be Confident and Clear: When writing your application, use clear and confident language. We love candidates who can communicate effectively, so don’t hold back on showing us your personality and enthusiasm for the role!
Tailor Your Application: Take a moment to tailor your application to the job description. Mention your logistics experience and any languages you speak, especially if you’re fluent in Italian or Spanish. This will help us see how you fit into our team!
Apply Through Our Website: We encourage you to apply through our website for a smoother process. It’s the best way for us to receive your application and ensures you don’t miss out on any important updates from us!
How to prepare for a job interview at INEOS group
✨Know Your Customer Service Basics
Brush up on the fundamentals of customer service. Be ready to discuss your previous experiences in client account management and how you’ve gone the extra mile for customers. Think of specific examples that showcase your ability to build long-lasting relationships.
✨Show Off Your Language Skills
If you’re fluent in Italian or Spanish, make sure to highlight this during the interview. Practice a few key phrases in these languages to demonstrate your skills. This can set you apart from other candidates and show your commitment to effective communication.
✨Prepare for Logistics Questions
Since experience in logistics is crucial for this role, be prepared to answer questions related to order management and delivery processes. Think about challenges you've faced in logistics and how you overcame them, as this will show your problem-solving abilities.
✨Demonstrate Proactivity
The job requires a self-starter who can manage multiple priorities. During the interview, share examples of times when you took the initiative to improve a process or resolve an issue without being prompted. This will highlight your proactive nature and suitability for the role.
